Ah sadly no . British artist ..read more

PitonView: My rep was always “going on vacation” (yeah, right). Airbnb CS reps seem to have days off or go on vacation about as often as guests who want to cancel with full refunds just had a medical emergency or a death in the family. Like far more often than the average person ..read more

Update: the guest accepted the reimbursement request! I have done this 3x as a host and 2 out of 3x the guest has accepted responsibility, for the 3rd example where the guest refused, Airbnb reimbursed me ..read more

Hosterer: Can we DM each other on here? Not sure if you were specifically asking to DM with Pitonview or if it was a general info question- if the latter, yes. Click on your profile circle on upper right screen and click on the envelope symbol ..read more

I don’t list on VRBO, as I just have a private room listing, but it’s always interesting to find out how other platforms work. Kind of comforting to know other platforms also suffer from glitches, but if it’s not a glitch, that certainly makes no sense and is outrageous to penalize hosts for a guest’s decision not to book. Reminds me of when one of the Airbnb criteria for Superhost was that 50% of your guests had to leave a review. As if hosts have any control over that ..read more

PitonView: Don’t kid yourself - AirCover is insurance, and just like any other insurance company Exactly. And I read all the time how difficult it is, and how very time-consuming, for hosts to claim from Airbnb. I have used the same insurance company for many years for my own home insurance and for STR insurance and whenever I’ve made claims, the issue has been dealt with quickly and easily. So you can see why I don’t even try to claim from Airbnb but rely on my own insurance. As well as saving hundred of man-hours dealing with claims, it helps me sleep at night ..read more

PitonView: An owner is being charged a cancellation fee when the guest did not respond to the preapproval. Is it just me or does this just not make any sense whatsoever ..read more

@Hosterer @muddy - There’s a new post on the topic of Vrbo preapprovals on a different forum. Reports are: An owner is being charged a cancellation fee when the guest did not respond to the preapproval. Owner hasn’t seen it hit their bank account yet but has notification from Vrbo that they will be charged. Another owner had the same thing happen but said the charge never went through. Other owners have reported it hits their metrics as a cancellation (this was before Vrbo charged for cancellations) if the guest does not go ahead and book after being preapproved. Another host said a preapprov ..read more

A ..read more

A ..read more