Back in 2009, Apple coined the catchy phrase, “there’s an app for that.” Since then, apps (single-use apps, that is) have multiplied exponentially and become part of everyday life for most people. But a new breed of app is on the rise, and it’s threatening to consolidate power and market share. The “super-app” is becoming ..read more

I’m sure you’ve read the headlines about people who retired early, went back to school, made career shifts, or decided to pursue their passion projects full-time over the last year or so. And like me, you probably know people personally whose pandemic experiences pushed them to make such changes. This wave of change has contributed ..read more

At the recent Money 2020 conference, I spoke with The Fintech Times about which potential disruptors banks and payments players are most concerned about. Accenture surveyed over 200 payments executives to find out what they thought were the biggest potential disruptors and growth opportunities in payments. That research will be available early this year, but ..read more

The other day, when I went into my local bank branch to speak with my advisor, I was struck by the immensity of the transition which banking in Europe is going through right now. In an incredibly competitive environment, banks are facing tremendous pressure. They’re seeing historically low rates and declining profits, which is leading ..read more

In the last 12 months or so, I’ve noticed an increasing focus on ESG (environmental, social and governance) initiatives in the finance industry. Banks in Europe are leading the way, driven by regulatory standards and consumer expectations, as well as their own desire to build a sustainable future. In North America, many lenders, including those ..read more

North American banks are under pressure due to declining net income but bullish in their outlook. They face rising client expectations and regulatory requirements, as well as aggressive new fintech competitors. To combat these challenges, banks need to move towards future-ready operations, grounded in the latest technology with people who know how to use it. That’s ..read more

In this series we’ve taken a close look at the business case for embracing purpose in banking. In short, there’s compelling evidence that focusing on customer wellbeing can catalyze growth and digital transformation.   Embracing purpose is more than a PR move. It is a powerful opportunity—and a formidable challenge.   Today we’re going to unpack four of the ..read more

Wealth management is a hot topic for middle market banks, and I’m thrilled that Scott Reddel has co-authored this blog with me. As the leader of our North America Wealth Management practice, he brings a well-informed perspective on the issues and opportunities. All eyes on a market in motion The wealth management landscape is expanding ..read more

After a decade of disruption, what has changed for commercial banks?   The digital economy has taken off around much of the world over the past 10 years, and the banking sector has been feeling the impact of this transformation and attempting to keep up with it. In fact, the digital transition in financial services began ..read more

Banks that are mastering data-driven analysis to unlock a detailed understanding of their customers are using that information to drive tenfold returns on investment. Any advantage in knowledge and strategy can be potentially crucial to increasing profits. But customer behaviors are changing so dynamically that most banks don’t get enough access to the right data when they need it, and haven’t mastered the artificial intelligence (AI) tools that can analyze and use the data they r ..read more