Retail theft has been a major problem, particularly since the pandemic, costing retailers $112.1 billion in 2022. A number of retail giants have announced they're closing stores across major cities due to theft and organized retail crime. But recent analysis shows that theft is only one of many factors behind these shutdowns. The combination of inflation ..read more

Online purchasing continues to be consumers’ preferred channel for their holiday shopping due to convenience and efficiency. In fact, this year, 60 percent of consumers plan to use retailer websites or apps to get inspiration and ideas for their holiday shopping, highlighting the importance of a solid omnichannel experience for brands to reach customers exactly ..read more

Retailers are set for a big holiday shopping season. Consumers today are more discerning than ever, seeking convenience, personalization and customization. For retailers, this is both a challenge and an opportunity. Those that digitally transform to become more visible, personalized and connected will be well-positioned to thrive. Location data has always been integral to retail ..read more

Joe Megibow is CEO of Bright Cellars, an online wine subscription company that uses data to pair people with wine they'll love. Megibow recently spoke at Total Retail Tech in Denver, delivering a keynote on why he opted for an "off the shelf" technology solution to quickly re-platform the business. In this video interview from the ..read more

Consumers like to shop whenever the need or mood strikes them. Oftentimes, this can be in the middle of doing something completely unrelated. According to a study from IBM and the National Retail Federation, seven in 10 consumers shop in “micro-moments” — i.e., shop simultaneously while conducting their daily tasks. Google defines micro-moments as occurring, “when ..read more

In an effort to encourage appropriate and effective governance of artificial intelligence (AI) technology, promote consumer trust, and facilitate innovation and beneficial use of AI technologies, the National Retail Federation (NRF) has published a  series of guidelines called Principles for the Use of Artificial Intelligence in the Retail Sector. Developed through NRF's Center for Digital Risk & ..read more

In a media cycle full of daily shocks and surprises, there’s comfort in the mania of the holiday shopping season. Each year, we know a few things will happen — endless speculation on consumer spending habits, earlier-than-ever deals and sales, and a frenetic spin-cycle of shopping and returns that ultimately deposits us into the darkness ..read more

Diana Ganz is co-founder of SuitShop, a destination for affordable, size- and gender-inclusive, and yours-to-keep suiting. Ganz recently spoke on a panel discussing emerging technology trends at Total Retail Tech in Denver. In this video interview from the event, she provides a overview of the SuitShop business, identifies what she attributes the growth of the business to, and ..read more

Fast-paced markets are always changing. As customers' economic and social needs and conditions are changing, their expectations from businesses are also changing. Thus, your business must adapt and evolve to stay relevant to the current market trends. Focusing on your CRM strategies is a smart way to navigate the ever-changing business landscape. Here are four ..read more

This video features a panel discussing emerging technology in the retail industry from Total Retail Tech 2023 in Denver. Speakers include Diana Ganz, Co-Founder, SuitShop; Sachin Shroff, Vice President, CRM, Loyalty and Marketing Technology, Michaels; Scott Devlin, Chief Information Officer, The Vitamin Shoppe; and moderator Carol Spieckerman, President, Spieckerman Retail. With technology evolving so rapidly, it’s incumbent upon retail ..read more