164: Creating an Employee Experience That Retains Them
Customer Service Revolution
by John DiJulius
2d ago
What if creating an exceptional employee experience could transform your company and drastically reduce turnover? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees discover their “ikigai,” or purpose, we discuss how these efforts can boost job satisfaction and create a committed workforce.  We dive deep into the impact of employee engagement on organizational success. Highlighting the dangers of treating emp ..read more
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163: Creating a New Employee Onboarding Experience
Customer Service Revolution
by John DiJulius
1w ago
What if the secret to retaining top talent is how you welcome them? On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's “Never Lose an Employee Again” and Dan Heath's “Making Moments Memorable,” we tackle the often-overlooked pre-start phase, the significance of the job offer, and the critical first day. Through startling statistics on employee ghosting and pre-start attrition, we highlight the urgency of effective onboarding to keep your best h ..read more
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162: ACHIEVING CUSTOMER AMAZEMENT Study
Customer Service Revolution
by John DiJulius
3w ago
Can frontline employees truly revolutionize customer service? On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the power of regular focus groups with customer service representatives to continuously enhance service quality. We also welcome renowned customer service expert Shep Hyken, who shares groundbreaking findings from his latest research study, Achieving Cust ..read more
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160: Creating a Recruitment Experience
Customer Service Revolution
by John DiJulius
1M ago
Can the way you treat job candidates transform your organization's success? In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it's imperative to treat candidates as valued customers and how moving beyond the old-school screening processes can help attract top talent. From offering opportunities for growth and flexibility to fostering a rich company culture, we share insights on creating an engaging and memorable hiring journey ..read more
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159: Build Your Desired Future and Live a Life Full of Purpose
Customer Service Revolution
by John DiJulius
1M ago
Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service? On this episode of The Customer Service Revolution, John chats with Jason Yarusi, private fund manager and founder of the Live 100 program, as he shares his unconventional path from the hustle of bars and restaurants to creating a unique approach to personal and professional growth. Hear how unexpected sources of feedback can improve customer experiences and learn about the lessons Jason learned throughout his remarkable career. Jason opens up about overcoming personal adversity and the power of da ..read more
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158: Interviewing for Customer Service Rockstars
Customer Service Revolution
by John DiJulius
1M ago
Have you ever met someone whose mere presence lights up the room? That's the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a pivotal role in enhancing the customer journey. It's not just about the skills on a resume. It's the natural inclination to serve that makes a difference. We're sharing personal stories and practical interview tips to help you identify these qualities during your hiring ..read more
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157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience
Customer Service Revolution
by John DiJulius
2M ago
Can you imagine a brand so powerful that its customer service makes it indispensable? On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five Es” of hospitality that every brand should embody. Scott's insights, rooted in his tenure at Chick-fil-A headquarters, reveal how a happy workforce is essential for a company's longevity and prosperity. Welcome to the age of AI, where digital interns hold ..read more
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156: The Famous Way
Customer Service Revolution
by John DiJulius
2M ago
Growing up in the shadow of a family business feels like living within the pages of history, every turn a new chapter waiting to be written. On this episode of The Customer Service Revolution, that’s the energy Brian Blaushild, president of Famous Supply, brings as he recounts the story of a company that has weathered the storms of change for nearly a century. With roots tracing back to his great-grandfather Hyman, who founded the company in 1933, Brian's tale is one of resilience, foresight, and commitment to values that transcend generations. He takes us through the evolution of this family ..read more
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155: Presentation Skills to Get Ahead in the Corporate World
Customer Service Revolution
by John DiJulius
2M ago
Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary care and satisfaction. We dive into the center of effective communication, examining the magic of storytelling to captivate and move audiences to action. We discuss the strength of an authentic story and how ..read more
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154: Time to Have Some Insights
Customer Service Revolution
by John DiJulius
2M ago
There’s a future where captivating presentations and innovative branding strategies set your business apart. On this episode of The Customer Service Revolution, John and guest Chris Kocek, CEO of Gallant Branding, share the secrets to delivering presentations that will engage your team and ignite a shared vision that eclipses price wars. Chris brings his wealth of knowledge to the table, revealing how strategic branding and deep insights are crucial to reshaping your business and leading the charge in industry innovation. We decode the success stories of disruptors like Airbnb and Netflix, tra ..read more
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