In this episode, we dive deep into the concerning issue of workplace violence in dental offices. I was joined by my friend Duane Tinker, a compliance consultant and former investigator for the Texas Dental Board. This episode is a bit more serious than usual but oh so important. Dental Office Safety: We discuss the duty of business owners to provide a safe workplace, the importance of contingency plans, and the potential legal ramifications they may face in case of violent incidents. We also touch on the delicate topic of carrying guns at work - you have to know your local laws and regulatio ..read more

In this episode, I was joined by Gary Bird, founder and managing partner of SMC National, to discuss changes in dental marketing strategies. We talked about many topics but really became animated when these came up: Video Marketing: Gary emphasized the importance of video in marketing, especially for promoting larger dental treatments. He discusses how high-quality videos can lower customer acquisition costs, build trust with patients, and address specific concerns of pediatric patients and their parents. He also explains how dentists who are camera-shy can use other staff members for their ..read more

It's a beautiful situation when a manager and dentist truly co-pilot the practice! It takes work to reach that balance though. For this deep dive into the manager-dentist dynamic, I gathered three dentists in different stages of their careers. They shared what worked and - more importantly - what didn't work. They also shared how they show appreciation for their team (hint: constant and sincere expressions work best). Laughs were definitely shared all around when discussing our missteps - learn from us! The best managers I've encountered are true vision partners in the practice. Dentists want ..read more

It's not often I can fangirl over one of my guests! Dr. Addison Killeen joined me to discuss the importance of systemization in dental practices and how it can transform the way we run our businesses. I've listened to him speak on these topics and am thrilled to share this knowledge with you. He believes that high levels of systemization and consistency lead to easier onboarding of new employees. We discussed the need for leaders to regularly evaluate and update their checklists and processes - things change! Addison also opens up about the challenges of dealing with potential theft and the he ..read more

This one is for you, my fellow insurance nerds! Outsourcing and insurance are two hot topics in most dental groups. Many offices choose to outsource to lessen strain on and burnout of their valued team members. This strong demand has resulted in many brave entrepreneurs offering this service. I asked three successful remote billing company owners to share their knowledge. Here are a few topics we covered: Why they started their companies How they manage their clients' expectations Billing issues that are common to billing companies What's on the horizon for dental billing Huge thanks to Curv ..read more

Another fun panel discussion! My two guests have helped offices grow by advising or facilitating the changes. Malika Azargoon and Jennifer Steadman shared their thoughts on these topics: the importance of signage  due diligence and how non-contractual items can kill a deal who you want on your transition team  Lots of laughs, stories and advice. I hope you find it to be helpful!  Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit.  ↪️ CurveDental.com/dunca ..read more

Hiring associates can be such a pain BUT it's beautiful when it works. I gathered a smart group of managers who have spent years hiring and training associates in their practices. I hope their knowledge can help you anticipate any upcoming transitions for your office. Some highlights: Which traits are a hard pass when interviewing associates? Are new associates really interested in buying in? What are the best ways to introduce an associate to patients? Lynda's Onboarding Checklist can be found here Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them  ..read more

What an enlightening episode! Elvis Dahl and Barb Warner from Voices from the Bench Podcast spoke openly about the business of dental labs. I definitely learned a good amount. Imagine your lab comes in and shows you how to up your scan game. What about if they helped you to be more confident with larger restorations? This means more revenue. We covered so much in this episode. Share this one with your team!  A few topics we covered: Is consolidation hurting the lab business? Their answer surprised me. They shared what info they would love to get in addition to the prescription. It's not ..read more

It’s wild that Amanda and I actually worked together years ago! We take a quick trip down memory lane but then we dive into some really gross but fascinating topics. Infection control is no laughing matter but we couldn’t help it. Biofilm, cultures, water testing, fake nails - we went through it all. Enjoy!  Article Amanda referenced: Waterline warning: Dental practices, listen up | Dentistry IQ If Saliva Were Red | OSAP | Dental Infection Prevention & Safety Association OSAP.org   Full show notes on the podcast home page! https://nobodytoldmethat.libsyn.com/ Do ..read more

Dental billing is evolving but it seems like our systems are always slow to change. Listen in as I talk with a group of dental nerds (like us!) about what they see out there. Some highlights: Faster billing cycles are the way to go. Passing credit card fees to the patient. You may change your mind with this one.  Is it easier to ask for money nowadays? Maybe so!  Huge thanks to Curve Dental for sponsoring this episode! Grab a demo with them through this link (no affiliate money to me) and see if they're a fit.  ↪️ CurveDental.com/duncan Full show notes on the podcast ..read more