Heather Johnson is an operations expert in the MSP industry and also the co-founder and COO of Gozynta. With a strong background in human resources, Heather has led multiple SMBs to boost employee productivity. In this episode of SuperPod, Heather Johnson talks about the importance of empathy in setting up a cheerful and supportive work culture. Heather also cites her learnings from organizing events at the White House for President Obama's Interfaith and Community Service and how the experience helped her understand employees better ..read more

Marnie Stockman is an experienced customer success and sales leader in the IT industry. As the managing partner at Lifecycle Insights, Marnie has helped scale multiple MSPs to better revenue and customer retention. She also leverages her experience in the education industry to derive meaningful insights on timely business reviews and understanding business pain points. Marnie says, "Customer success is all about making customers successful. While we try to make the product as user-friendly as possible, we believe that helping your clients is what makes you successful. That way, we define our c ..read more

In this week's episode of SuperPod, the no-filter MSP show, we're delighted to have Robert Jolliffe as our guest on the show. Robert Jolliffe is a graduate of University of Toronto with a 4 year B.A.Sc (bachelor of engineering - focused on manufacturing engineering) and an expert in ERP and manufacturing. He blends a knowledge of supply chain, six-sigma, information technology, manufacturing information systems / enterprise resource planning and entrepreneurship.   He also owns MicroAge-Kitchener, a local IT services company (aka Managed Services Provider) focused on the in ..read more

Tom Watson is a veteran in the IT services field who currently works as a Chief Channel Advisor at NinjaRMM. He harnesses his expertise in the IT field to create valuable and insightful instructional content for MSPs, and coach budding entrepreneurs to shine in a heavily competitive MSP space. In this episode of SuperPod, we delve deep into cybersecurity and its implications for MSPs and their clients in a post-pandemic world. Arvind and Tom talk about why the adoption of AI in the MSP space isn't as high as it should be in a tech-driven space like the MSP market. Tom calls for MSPs to step up ..read more

Mitch Kranitz is an MSP Channel Manager for Print Partner, a vendor that offers print solutions for businesses. Mitch is an incredibly gifted engineer, who's obsessed with solving all sorts of complex problems for his clients. He is a two-time MSP owner, who saw an opportunity in the print space, and now partners with MSPs to help clients understand what they need, and oversees their requirements to completion. From the age of 13, he knew that he was destined to be in the IT services field, eventually making his way in as a break-fix service provider. His emphasis on building relationships and ..read more

In this episode of SuperPod, Chris gets candid about the role of PSA in running your MSP business ..read more

Nancy Sabino is the CEO of SabinoCompTech. Having been in the MSP space for the last 15 years, she has seen the industry's transformation — be it the business model, technology, customer needs, or marketing. According to her, “IT is the infrastructure that supports the business being able to operate. IT should help with efficiencies across the board like communication, capturing processes, streamlining documents and information, and protecting the business. An outsourced IT department should be more than just IT support. It should be invested in the success of the business at every level.” In ..read more

Most MSPs want to become more cybersecurity-focused. But they aren't quite sure where to start. If you're feeling that way, it's not your fault. Vendors in the security space are multiplying quickly, and most of them use messaging that is confusing and filled with enterprise-level security jargon. Once you build a solid security package, you then have to sell that premium package at a premium price to small businesses with little respect for security (and who have even less of a budget.) Jennifer Bleam, a.k.a Cybersecurity Sherpa, is the founder of MSP Sales Revolution, where she helps MSSP bu ..read more

Justin Esgar is the CEO of Virtua Computers — a 360 degree IT consulting, server management, and IT security services. He's created some of the best-selling apps like SignMyPad, the paperless PDF signature solution, TruckFood and Goodnight, the parental monitoring app. He is a blogger, podcaster, speaker, and author of the book— Appitalize on Your Idea. In this SuperPod episode, Justin talks about customer delight as a differentiator in an overcrowded MSP market. He also lets us in on the three secrets to delightful yet consistent customer service. We even discuss ways to hire a great support ..read more

Andrew Moon a.k.a the Orange Nomad is a serial entrepreneur who has launched and run several successful businesses since the young age of 8. After running a successful MSP company of his own for 10 years, which he sold in 2014. He founded Orange Nomad to help MSPs, small businesses and entrepreneurs bridge the gap between strategy and execution. In this SuperPod episode, he talks about how important it is for MSP to 'take a break' and yet still be in control of the company you're running. He also gets candid about his thoughts on hiring and how to nail your sales using LinkedIn ..read more