From our founder and CEO, Marcin Kleczynski Digital security is about so much more than malware. That wasn’t always the case.  When I started Malwarebytes more than 16 years ago, malware was the primary security concern—the annoying pop-ups, the fast-spreading viruses, the catastrophic worms—and throughout our company’s history, Malwarebytes routinely excelled against this threat. We caught malware that other vendors missed, and we pioneered malware detection methods beyond the signature-based industry standard.   I’m proud of our success, but it wasn’t just our technology that got u ..read more

This morning, you may have experienced an issue with the real-time web filtering component of our product blocking certain domains, including http://google.com. In addition, the Nebula console itself may have experienced slowdowns, as it was dealing with a high volume of alert traffic from the web filter. Once alerted to the problem, our product team resolved the issue and released an update to our web protection database (version 1.0.60360). This update is applied during the normal update process, and the issue should automatically resolve. In some cases, updating to the latest database may r ..read more

If you're interested in a viewing an Ask Me Anything session with one of our security advisors, please let us know below and we'll send you a link in private message for the event. Ask me about Malwarebytes (the company), Malwarebytes (the consumer product), security best practices, etc ..read more

Happy World Food Day Please visit our Facebook page  Facebook To celebrate, our culinary, creative Malwarenauts from all around the world handcrafted our very own MalwareBITES cookbook to share with you. Enjoy some of our favorite recipes from the comfort of your home Get cooking now: https://bit.ly/3k7cqnt ..read more

Malwarebytes Support will have reduced staffing on Monday, February 17th to observe Presidents Day. As a result, response times may be delayed. We appreciate your patience and thank you for choosing Malwarebytes   ..read more

We want to make you aware that on Tuesday, January 28th beginning at 6 AM Pacific, a maintenance window is scheduled.  We will be making improvements to the Malwarebytes Support site infrastructure. During this time, the Malwarebytes Support site will be unavailable for approximately 2 hours   ..read more

We are currently experiencing an issue with the Malwarebytes Support website due to a wide spread outage with Jive (the platform that drives our support site). Jive has provided us with the following information on the issue:   Quote We are currently seeing issues in PHX DataCenter, where the communities are not loading and the maintenance page is showing up. Our engineering team is currently investigating the issue. Jan 24, 06:49 PST As soon as we get additional information or confirmation that things are back up, a member of our staff will follow up in this ..read more

Hello, all-- We are very excited to let you know we've just launched a major version upgrade to our flagship Malwarebytes product for both Windows and Mac. Please see all the details here in this post for Windows and then see the details for Mac here.  There's some exciting new enhancements, so we encourage everyone to learn more and take the new versions for a spin! Please share your feedback with us in the appropriate product forums linked to above. We appreciate all your continued support ..read more

The following links are provided for users to assist in resolving issues on their own if wanted. You can either browse the list or in many browsers you can use CTRL-F on Windows or Command-F on a Mac If you're unable to locate an article that applies to an issue you're having you can contact support directly, or create a new post here on the forums and someone will be happy to assist you. Support Home Page   My Account Home Customers Create My Account profile Find my Malwarebytes license key Manage your subscriptions in My Account Online errors when purchasing Malwarebytes Home subscript ..read more

Malwarebytes is scheduled to perform system maintenance on Saturday, August 17th starting at 2:00am PT. The maintenance window is expected to last 4 hours. During the maintenance window, customers will continue to receive updates.  We apologize in advance for any inconvenience If you're experiencing any issues after this time period please contact support Thank you   ..read more