Ashley Haynes-Gaspar, COO for Microsoft Business Applications and Industry Clouds, talks with host Gemma Milne about key supply chain topics like how to coordinate stakeholders across your organization around your supply chain strategy, how to drive technology adoption, and unlocking the power of digital twins. Topics of discussion The COVID-19 shift to supply chain as a competitive advantage (2:44) Where strategic supply chain leaders should be focusing in 2022 (5:55) The impact of the supply chain on the customer experience (8:22) How supply chain resilience relies on connectivity (10:24) U ..read more

Daniel Coughlin, Director of Data Insights, Systems, and Architecture at the International Rescue Committee, talks with host Gemma Milne about how the IRC’s work in Syria and Afghanistan, how specific technologies actually help people in need, ensuring responsible technology use with vulnerable populations, and where he plans to focus his work in the future.  Topics of discussion The impact of the pandemic on organizations such as the IRC (03:46) How strong technology experience helped the IRC respond to the COVID-19 health crisis (07:28) The role of information technology in t ..read more

Mark Weimann, Microsoft Dynamics 365 Supply Chain Management senior technical specialist, returns to talk with host Gemma Milne about what’s changed since their October 2020 conversation, and what hasn’t. Topics include the impact of supply chain disruptions on consumer behavior, new technologies supply chain leaders should know about, the connection between resilience and sustainability, and where Microsoft is focusing its efforts in building better supply chain solutions. Topics of discussion How supply chain dynamics have changed in the last year (2:46) The impact of supply chain disruptio ..read more

Gemma Milne talks with Gautam Swaroop, CEO of OYO International, about the impact of COVID-19 on the travel and hospitality industries, the role of technology in helping property owners respond to changes in what customers want and expect from a hotel, and new opportunities arising from innovations such as smart technology and automation. Topics of discussion The impact of COVID-19 on the travel industry in the context of OYO International’s business model (2:10) How technology has had to adapt to changing customer behaviors and preferences (8:38) The technologies and systems OYO Internationa ..read more

Gemma Milne talks with Chad Robins, co-founder and CEO of Adaptive Biotechnologies, about his company’s work in the emerging field of immune medicine, how they use technology to drive innovation, and the potential for their work to create further advancements in the area of personalized medicine. Topics of discussion An overview of immune medicine (4:10) An overview of Adaptive Biotechnologies’ T Detect antigen map (5:11) The role of data and technologies such as machine learning in immune medicine (7:41) Developing the T Detect COVID test (10:11) How technology has shaped thinking around dia ..read more

Gemma Milne talks with Augusto Modigliani, Chief Marketing Officer at digital signage, analytics, and marketing automation company Beabloo. They discuss expectations for the impact of technology on online and offline shopping; how companies are using AI, automation, and bot technologies to shape the customer experience in stores and online; leveraging technology to drive customer service improvement; and where these solutions may be taking the world of marketing in the future. Topics of discussion How technology has, and hasn’t, affected the world’s shopping habits (02:10) Making retail space ..read more

Gemma Milne talks with Carol Van Den Hende, Senior Digital Transformation Director at Mars, Inc., about how digital transformation at the company is helping reshape the customer and employee experience, and how to maintain a human-centered culture in a technology-fueled world.  Topics of discussion Describing what user centricity means at a company like Mars (07:03) The importance of a human-centric culture in digital transformation (11:57) Balancing experimentation and innovation with change management (14:46) The impact of digital transformation on consumers (16:40) How the employee ex ..read more

Gemma Milne talks with AT&T’s Assistant VP of Strategic Alliances, Neha Gandhi Vijay, about understanding edge computing in the context of IoT and 5G, which industries and verticals AT&T is exploring opportunities with 5G and edge computing, business use cases for IoT apps, and how AT&T’s partnership with Microsoft to provide cloud services is helping make it all possible.    Topics of discussion Defining edge computing in relation to IoT and 5G (02:24) The impact of edge computing on day-to-day operations and end users (04:33) Understanding network slicing (13:54) How t ..read more

Gemma Milne talks with AT&T’s Assistant VP of Strategic Alliances, Neha Ghandi Vijay, about understanding edge computing in the context of IoT and 5G, which industries and verticals AT&T is exploring opportunities with 5G and edge computing, business use cases for IoT apps, and how AT&T’s partnership with Microsoft to provide cloud services is helping make it all possible.    Topics of discussion Defining edge computing in relation to IoT and 5G (02:24) The impact of edge computing on day-to-day operations and end users (04:33) Understanding network slicing (13:54) How t ..read more

Gemma Milne talks with Chris Cognetta, CongruentX’s Chief Technology Innovation Officer, about how cloud environments can help companies align their technology and operations to improve customer experiences and the importance of focusing on business outcomes, especially how these topics relate to CRM solutions.   Topics of discussion What is driving the majority of digital transformation initiatives currently? (02:52) How cloud can create competitive advantage or improve customer experiences (03:59) How CRM fits into hybrid environments and the opportunities that combination can create ..read more