If we’ve learned anything in the last three years, it’s that people are our most valuable resource. By harnessing the collective abilities and ideas of people, we made it through one of the most trying times of modern society. That’s why it’s important that we empower healthcare workers with smart automation solutions that help, rather than hinder their efforts, and make their workflows more intuitive, eliminating duplicate documentation, errors, and impediments to patient care. The Top Ten Ways Smart Automation Projects Can Go Wrong Smart automation projects can go wrong for various reasons ..read more

Since the pandemic began over three years ago, clinicians have been stretched to the limit. Burnout is an ongoing issue that is never adequately addressed in hospitals and health systems. With mental health issues soaring, technology vendors have a responsibility to support healthcare providers and administrative staff who are overburdened by not only the volume of tasks but the duplication of time and effort. Smart Automation Can Help Streamline Tasks By streamlining administrative tasks like appointment scheduling, billing, onboarding, credentialing, and record keeping, clinicians and staff ..read more

Workforce shortages are a major challenge for healthcare systems of all sizes. In order to address staffing shortages, many hospitals and health systems are turning to workflow automation. Workflow automation improves efficiency, reduces costs, and improves the human experience. There are a number of ways that Boston WorkStation can be used to address workforce shortages. For example, workflow automation can be used to: Automate repetitive manual data entry tasks. Streamline processes, such as Human Resources onboarding and physician credentialing. Improve communication between systems and de ..read more

A healthcare claim status inquiry and response transaction is the communication between a provider and a payer about a healthcare claim. The payer goes through a procedure to check the claim requests for adequate information, validation, justification, and authenticity. At the end of this process, the insurance company may reimburse the money to the healthcare provider in whole or in part. But, this process is filled with time drains. When a provider contacts a payer to check a claim status, it takes an average of 19 minutes and costs the provider $9.37. By the time a claim reaches a denied st ..read more

Gartner predicted that half of healthcare CIOs would use Robotic Process Automation (RPA) by 2023. And they were right. More than 50% of healthcare organizations have already invested in RPA initiatives, compared to 5% in 2020. These organizations have discovered that RPA can result in a 30%-50% cost savings over manual data entry and process tasks. The popularity of this “smart automation” technology is in its ability to empower the human workforce, by providing a “digital workforce” that works exactly as humans do, inputting, organizing, and moving data points at a computer screen, yet with ..read more

The Healthcare Financial Management Association (HFMA) Annual Conference is the premier event in healthcare finance, drawing more than 3,000 participants from across the nation and offering 4 strategy-focused general sessions, more than 70 educational sessions, and 7 content tracks over 4 days. This year’s theme is “Turn it Up,” which plays well in Music City. The conference takes place at the Gaylord Opryland Hotel and Conference Center beginning on Sunday, June 25th and ending on Wednesday, June 28th. If you can’t attend in person, you can tune in to the general sessions virtually. These ses ..read more

MEDITECH’s Expanse EHR has been described as an elevated experience for clinicians, patients, and communities. Boston Software Systems has served the MEDITECH market for three decades, bringing increasingly sophisticated workflow automation tools to over 500 hospital customers on MEDITECH EHR systems. Automate Your Future Appointment List From 1 System or 50 The need to manage the 20-30% of information that never completely makes it through a data migration, is what defines a smooth transition and reduces operational challenges that decrease patient volume, drain downstream costs, and create m ..read more

The average administrative worker in healthcare accomplishes hours of repetitive, routine tasks every day that are better left to machines. Smart automation technology like Robotic Process Automation (RPA) mimics the activity of a human, by carrying out the same tasks and processes far more quickly, accurately, and tirelessly, which makes automation a great digital ally. Many are aware of the benefits of adding automation to revenue cycle tasks, but let’s take a look outside of the box to discover additional areas of return for automation technology. Pharmacovigilance Pharmacovigilance (PV), i ..read more

We’ve all read about the latest issues with Electronic Health Record (EHR) data migrations. Serious ones, like patient safety issues, missing appointments, problems, and time delays. The process of EHR implementation is not a new one. Why is it still so difficult to migrate data from a legacy system to a new EHR? Let’s take a look at three of the most common areas of frustration. Poor Planning On average, families spend two weeks planning where their pets will stay while going on vacation. Healthcare IT teams may spend as little as half that time planning a small data migration. We depend on t ..read more

Digital automation and predictive technology have been maturing for decades, but their potential was often seen as a futuristic fantasy. OpenAI, a research company backed by Microsoft, launched ChatGPT on November 30, 2022, and it brought futuristic fantasy into reality. ChatGPT (or Chat Generative Pre-trained Transformer), is a Chatbot that provides answers to a variety of questions using a large language model (LLM), which is capable of generating text on a seemingly endless range of topics. It is considered the most robust Generative AI application in the global technology market. An LLM us ..read more