In this episode, Bentley from WOW Academy Singapore graces us with his thoughts and experience on how hospitality had pivoted during this pandemic. He shares about the necessity of purposeful leadership when building a great organisational culture so we can mobilize our troops, and be ready to cope better with the volatile changes in the hospitality industry. You will also find his book "WOW! Giving your customers the WOW! Experience to grow your business" a timeless and interesting read. WOW Academy does training around Organisational Culture, Customer Service, Leadership, and Communications ..read more

In this episode Kylie chats to Lorielle Phillips, Founder of Elle's Kusina, Stockholm Charcuterie, Tzocolate Product Manager and Head Chef of Sizzle.se 3 years ago, Lorielle packed up her life in Singapore and moved to Stockholm with her family. Since then, she had started three brands while getting her hands on as a product manager and head chef of a food tech company. Lorielle's shared how she found her community in Stockholm, in a hospitality and creative-centric co-working space. Getting involved in her newfound community led her to entrepreneurship. One of the most important lessons she ..read more

CD is a transformational coach with 34 Coaching. He was a "revamp specialist" for many Hospitality organisations. Being part of many pre-openings, building organisational culture is innate to him. We speak with him about how organisational culture is important and how we diagnose your culture's health. There are some insightful and refreshing ideas and strategies we can improve in our actions towards our vision and some techniques and ideas we can take a leaf from coaching. We also explored how coaching can help an organisation grow and strengthen from the inside so that we can flourish. Look ..read more

In this episode, Kylie speaks to Marta Rocha, founder of 300Hospitality. Marta comes from a family of hoteliers and found her passion for the industry from an early age. Marta shared her fierce battles and learning curves for hiring, grooming, and valuing talents in Hospitality. She speaks from the experience of being a manager and a devoted mama to her baby tigers in her team. Her stories about interns, colleagues, managers and the lessons she took away from each interaction from her past and present are compelling and inspiring. Marta's jovial and positive vibes translate in this conversatio ..read more

In this episode, I’ve invited some old friends to share a table and discussing Experiences and Transactions in the Hospitality Industry. Both elements are essential to us in our day-to-day operations, but how do we find the synergy. In this conversation, we have likened pure transactions to being “Vanilla” and balancing the act of the two like in an “Opera”. How interesting! You may find information or reach out to our guests through Linkedin! Helen Douglas - Principal Consultant, TSA Solutions https://www.linkedin.com/in/helen-a-c-douglas-82371517/ Theo Hill - Head Chef, Gold Notting Hill ..read more

Ive had the honour of inviting Shaun de Vries from Melbourne to talk about THE HOSPITALITY MINDSET in our pilot episode. Before we met, I sent him a video about the infinite game from Simon Sinek and wanted to learn what he thought about the mindset of Hospitality and how it reflects on the way talents and the business will be groomed in reality. I'm linking the talk Simon gave to the Welcome conference about the infinite game below. The Infinite Game - Simon Sinek @ The Welcome Conference https://youtu.be/RFxIm7fcB7c About Shaun de Vries: Shaun de Vries hosts the Principle of Hospitality ..read more

Training in the hospitality is so very important but how do you maximize the cost it takes to train all of your employees and measure it's success? Well, there are plenty of ways but with the future of digital spaces, Jonathan Plowright, founder and CEO of Typsy, is here to talk to us about digital training for the hospitality industry. Let's Connect! www.typsy.com @asktypsy jon@typsy.com Let's Connect! @wearepreshift IG & FB www.wearepreshift.com welcome@wearepreshift.com ..read more

This episode is our first ever podcast to feature culinary. We interviewed Chef Rossi from the Art Institute of California in North Hollywood. His international culinary career includes owning four critically acclaimed restaurants in New Zealand as well as culinary positions in Australia, Sweden and the United States. His career led him to Los Angeles where he worked for Michel Richard at Citrus until opening its Tokyo location. He took the helm of Citrus Los Angeles before working for the Patina Group as Executive Chef of Café Pinot and Pinot Hollywood. He began educating future culinarians i ..read more

In this episode we interviewed Stephanie Simbo, Founder of Beyond Bars Akademia in Cape Town, South Africa. She is on a mission to help fight the stigma surrounding ex-offenders. She does this by training and empowering women to live a successful career in hospitality and make the right choices in life. In this episode, she explains more about education, hospitality, and empowering women after they leave prison. Stay Connected! http://www.beyondbars.co.za/ @bbakademia Twitter & Instagram @BeyondBarsAkademia Facebook Let's Connect! @wearepreshift IG & FB www.wearepreshift.com welcome ..read more

We had the pleasure of getting to know George Harwood-Dallyn. He is so funny and charismatic, it's hard not to love him! He currently manages the Jolly Post Boys in Oxford, England and is on a mission to save the great British pub. In this episode, Drea and George chat about their experiences studying hospitality management at the Oxford School of Hospitality Management (OSHM) at both the undergraduate and postgraduate levels. Let's Connect! @jollypostboysoxford Let's Connect! @wearepreshift IG & FB www.wearepreshift.com welcome@wearepreshift.com ..read more