Join Majesco’s Denise Garth and SPLICE’s Tara Kelly as they delve into the dynamic world of customer engagement and experience within the insurance industry. From the significance of a single view of the customer and the evolution of two-way texting and chat services to the importance of multiple engagement options and opportunities on the L&AH side.  ..read more

Join Denise Garth from Majesco and Lisa Wardlaw from 360 Digital Immersion as they explore the evolving landscape of Life & Health insurance. From tech challenges to market shifts, discover insights on personalized data, customer engagement, and the role of insurtech. Discover what lies ahead in 2024, and why L&H insurers are poised for a leap forward in this dynamic industry.  ..read more

Join Majesco’s Denise Garth and Tokio Marine’s Bob Pick as we discuss Tokio Marine's strategic partnerships, agile business models, and innovative approaches to data intelligence, AI, and IoT. Discover how Tokio Marine is leveraging cutting-edge technology to drive value, enhance customer experiences, and shape the future of the insurance industry.  ..read more

Majesco’s Denise Garth is joined by Beneva’s Executive Vice President and Business Performance and Information Technology Leader Catherine Desgagnés-Belzil for a podcast on how the Beneva merger of SSQ Insurance and La Capitale in 2023 reshaped business and tech strategies, the key decisions behind choosing the sales and underwriting workbench, providing a competitive edge through a new digital customer experience, partnership criteria and the exciting AI innovations shaping Beneva's future ..read more

In Part 2 of our podcast with Majesco President and Chief Product Officer Manish Shah, Denise and Manish dive into Majesco’s strategy of continuous innovation and how it propels Majesco’s adaptability to market changes, how Majesco amplifies value for the market and customers through acquisitions and offers insights into the technologies that will be critical to the industry in the next few years ..read more

Denise Garth is joined by Majesco President and Chief Product Officer Manish Shah, for part 1 of this podcast that delves into how Majesco’s innovative technical architecture, Cloud-Native design, Open API compliance, microservices and containerization, and Embedded Analytics, shape the future of Majesco products amidst legacy system challenges faced by insurers ..read more

Join Majesco’s Denise Garth and One Inc’s Ian Drysdale as they explore the changing landscape of insurance payments, covering key trends in P&C and L&AH segments, the shift of billing and payments to the customer forefront, and the acceleration of operational optimization through One Inc's integration. They discuss speed to market, diverse payment options, and the future of billing and payments while highlighting the risks and rewards for insurers ..read more

Denise Garth is joined by MMG’s Chris Maple for a riveting discussion on business transformation, pitfalls during transformation programs, agent and partner relationships, the importance of CX and usability design, best practices and what’s next on their journey!  ..read more

Denise Garth is joined this week by Forge Insurance’s Patrick Bracewell and Brian Mancino to discuss their transformation journey at Forge, why subscription models are important, how their new digital agent portal, Agent360, is key to creating ease of doing business, how smaller companies can benefit from next-gen core like Majesco to enable innovation, partnership expectations, and advice for insurers considering legacy transformation.  ..read more

Tune in to this week’s podcast featuring Boston Mutual Life’s Jennifer King as she joins Denise Garth to discuss Boston Mutual’s business transformation, challenges in rethinking your business model, the role of technology in driving speed to market, how to align your organization with a new business model, product innovation and the importance of a digital focus for a positive customer experience.  ..read more