Developing the skills of the waitstaff is crucial to your restaurant’s success. Being a waiter is more than just taking orders and delivering food. It requires a unique set of skills that go beyond the basic job description. In this comprehensive guide, we will explore the essential skills every waiter or waitress should possess to excel in their role. From effective communication to exceptional customer service, time management, and multitasking, we will provide practical tips and examples to help waitstaff enhance their abilities in each area. Effective Communication Communication is the ..read more

Are you working in the restaurant industry but feeling stuck and unfulfilled in your role? Or, are you a restaurant owner struggling to keep your business afloat despite your best efforts? If so, the answer to your problems might surprise you: it’s all in the skills and knowledge of your staff! So, what happens when employees aren’t properly trained? The results are disastrous! Poor customer service, mistakes in food preparation, and other avoidable issues can quickly harm the restaurant’s reputation and drive customers away. Not only does this hurt the bottom line, but it can also lead to a ..read more

To create a meaningful life for you and your family in our industry, you have to learn how to become the best server in any restaurant you work. It took me three to six months to establish myself as the top waiter in the restaurants I worked. It’s a short period, but I had a secrete: -Every time I am invited for a job interview, I prepare myself exceptionally well; I learn everything I can for the company from the outside. -Once I get the job, I will ask the manager to send me the menu, the wine list, and the rules of service they apply so I can study them. Those two steps will help me hit the ..read more

How to become a waitress if you are broke and jobless, and why! Hey guys, In this tutorial, I will explain why now is a great time to become a waiter, how to become a waitress, and how to grow fast in this business so you can start making a lot of money and live a great life. Never before in the history of our industry, the labor shortage has been so severe. Restaurants and hotels from all over the world are calling me to help them find staff. Top paying jobs that have never been available before stay on the job sites for months, and no one wants to take them. International markets are opening ..read more

What is leadership, and how do you become a leader – let’s first establish what is not leadership: Being a manager or a supervisor does not make you a leader. A formal position gives you authority, and people will follow you and execute your orders solely because of the status of your job. That doesn’t mean you are a leader, but it doesn’t mean you can’t become one. We will continue this discussion assuming that you are either a manager who wants to be a great leader or someone who aspires to be a leader and grow to become a manager. The most simplistic explanation of a leader is a person who ..read more

Alpino was a beautiful, Italian restaurant inside a five-star, luxury hotel in the Swiss alps, and it was underperforming when I got there. The upper management was not aware of the real problems and wasn’t willing to take action as long as the restaurant wasn’t losing money. (restaurant mistakes: #1 – don’t wait till you start losing money to make changes) At the same time, the waiters were quitting, and finding new staff was getting harder and harder. (restaurant mistakes: #2 – no exit interviews – this is the best way to uncover the problems in the company) It took me a few days to realize ..read more

Hello guys, From June 1, 2022, access to the Academy will cost US299.00 dollars a year. On May 24, 2022, we will start a promotion for lifetime access for one single payment of 299$. This promotion will last until May 31, 2022. Become an associate today and get your affiliate link and business card with an affiliate QR code so you can promote the site to restaurants and hotels all over the world. As soon as a restaurant signs up for the paid service using your affiliate link, you earn a 100 US dollar commission. Watch the video tutorial on how to sign up for the affiliate program here: Here i ..read more

Employees turnover – cause and cure This employees turnover message from a small family restaurant in Italy resonates painfully throughout the world of hospitality. Nowadays, managers and restaurant owners from every country and size have this exact problem. And it is not that we have never had this before, but now it is different. You could always find another waiter and never skip a beat in the past. Those days are over! No waiters are waiting at the door to get a job, not to mention a quality waiter with knowledge and experience. But there is a cure to the employees turnover problem; many c ..read more

Before I show you how to deal with rude guests, let me tell you a real story: -Here is your meal, sir – I placed the plate in front of the old man and very politely asked – would you like to have some salt or fresh black pepper? The gentleman was very old. Obviously, he could not take good care of himself because he was always stinking badly when he visited the restaurant. But, unfortunately, the man was a famous professor, with a lot of money and a terrible attitude, who I had to serve daily: -You have never worked in a restaurant like this before, did you – he hissed at me with terrifying an ..read more

Why the waiters should perfect their selling and upselling techniques? Will you agree with me that the waiters are the face of the establishment and the only people with direct contact with the guests who can influence their decision-making and choice? Here is a brief account of how important it is to train your waiters well: If one server sells today to 10 tables, 20 dollars more worth of food or drinks, he will increase the revenue by 200 dollars. This is an extra 6000 dollars for the month if you work seven days a week, and 72 000 dollars for the year! Assuming we have five waiters in an av ..read more