How are enterprises navigating the AI-driven era? In this videocast, HFS Research and Infosys BPM explore the challenges and opportunities of Generative AI, enterprise transformation, and the shift to Generative Business Services (GBS). Featuring insights from industry leaders, we discuss the culture shift, data readiness, AI adoption hurdles, and the move from pilot paralysis to real-world impact. The key points discussed include: Generative AI and its role in enterprise strategy One-Office Mindset: Overcoming organizational silos Data readiness and AI adoption challenges The evolution from ..read more

Explore the key insights from the HFS Horizons AADA Quadfecta study with WNS, a Horizon 3 leader. In this videocast, industry experts discuss how AI, Automation, Data Platforms, and Analytics are transforming enterprises and driving smarter, more agile operations. Discover how WNS is leveraging AI-powered innovations, hyper-automation, and data-driven strategies to stay ahead in this rapidly evolving space. Tune in to learn about emerging trends, challenges, and opportunities shaping the future of digital transformation. The key takeaway from the discussion includes: WNS's Recognition as a Le ..read more

The IT services industry is at a crossroads. As traditional labor arbitrage models face disruption, challenger brands like SLK are leading the charge with AI-driven innovation and technology-led operating models. In this episode of HFS Unfiltered, Saurabh Gupta sits down with Ajay Kumar, CEO of SLK, to discuss: The slowdown in IT services and the rise of challenger brands. How enterprises are shifting focus from legacy giants to niche, outcome-driven providers. The transformation from people-led to AI-powered operating models. Why IT service companies must rethink talent strategies in an AI-d ..read more

Join us for an exclusive Fireside Chat featuring HFS Research CEO and Chief Analyst Phil Fersht, who speaks with Klarity’s founder and CEO, Andrew Antos. They discuss the platform's mission to automate documentation of work processes, the challenges of transformation in enterprises, the critical role of documentation, and future trends in automation and business understanding. Andrew also emphasizes the need for a deep knowledge of work processes and the shift toward continuous testing and documentation. Don’t miss this compelling discussion. Subscribe to stay up-to-date with our visionary res ..read more

The use of low-code has grown significantly and has been boosted by GenAI tools. These tools allow companies to work with partners to accelerate software development and rapidly bring new solutions to market. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with SP Singh, SVP, Service Offering Head at Infosys.Find out how Infosys enables its customers to accelerate the SDLC with low-code and GenAI frameworks ..read more

HFS dives into why Softtek’s model for nearshore IT services is an advantage for it and its clients. In this episode of HFS Unfiltered Stories, Joel Martin, Executive Research Leader at HFS Research, talks with Stephanie Moore, SVP US Marketing at Softtek. Companies embracing technology-led change and IT services that can deliver change quickly while sharing time zones and engaging in cultural and business-savvy collaboration should consider a nearshore provider like Softtek as a potential partner. Also, read the associated Point of View titled “The nearshore advantage in the age of technology ..read more

While GenAI has gotten all the attention, the capabilities of quantum computing are also bringing new experiences and capabilities to market. The University of Alberta, Alberta's Quantum City initiative, and Mphasis are working with global energy, transportation, and technology firms to find innovative new solutions. In this conversation, Joel Martin, Executive Research Leader at HFS Research, talks with Dr. Barry Sander, University of Calgary, Scientific Director of Quantum City, and Rohit Kumar Patel, AVP & Lead Data Science and QC at Mphasis. You will learn: Learn how a partnership to ..read more

In this edition, HFS Elena Christopher and Cognizant's Nageswar Cherukupalli, Meena Athinathan, and Manan Gauba discuss the findings of HFS' Horizons report "The Best Service Providers for Commercial Banks, 2025." They discuss the top trends in commercial banking, including macroeconomic impacts, the unique nature of CX in commercial banking, the trends toward build AND buy, and how Cognizant is approaching these challenges with its clients. You will learn: The nuances of how commercial banks can cater to the needs of a range of commercial customers, from SMBs to corporates. How personalizati ..read more

Discover Hyundai Mobis's growth journey in the automotive industry through its Global Capability Center (GCC) in Hyderabad, India. In this episode of HFS Unfiltered, we explore how Mobis started its journey and expanded its capabilities. We discuss how this GCC attracts talent and supports its parent company, Hyundai. Tune in to hear unfiltered stories from HFS, featuring Saurabh Gupta, President of Research and Advisory at HFS Research, in conversation with Pradeep Kumar Kondabattini, Head of R&D Strategy at Hyundai Mobis. In this episode, you will learn about: How Mobis is supporting it ..read more

Discover how Global Capability Centers (GCCs) can unlock the full potential of AI and Generative AI by transforming talent strategies. Join Jasmine Ahmed and Saurabh Gupta as they discuss breaking silos, building diverse skill sets, and fostering innovation to drive competitive advantage in a rapidly evolving AI-driven world. Key takeaways include: AI and Talent Transformation: The critical role of talent in scaling AI and generative AI. Overcoming the "skills debt" as a key obstacle to AI adoption. Evolving Role of GCCs in the AI Era: Moving beyond operational efficiencies to data-driven bus ..read more