In this edition of Unfiltered Stories, Saurabh Gupta, President Research and Advisory Services at HFS, connects with Ragu Rajaram, Global Cloud Consulting Leader, EY, and Tom Reuner, Executive Research Leader & Head of EMEA at HFS. They discuss how enterprises can move the needle for their transformation journeys. Read the associated Market Vision Paper titled “Only a third of enterprises are realizing their cloud ambitions” here: https://www.hfsresearch.com/research/only-a-third-of-enterprises-are-realizing-their-cloud-ambitions ..read more

Many argue you can’t scale the use of GenAI in the enterprise if you haven’t cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Lawrence Ampofo, Strategy & Transformation Lead at _VOIS (Vodafone Intelligent Solutions). You will learn: What makes GenAI different from previous technologies? Are enterprises set up to handle the new governance demands it places on them? If not, what do they need to do? What does the ris ..read more

Many argue you can’t scale the use of GenAI in the enterprise if you haven’t cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Dr. Christina Yan Zhang, CEO, of The Metaverse Institute. You will learn: Why ESG measures must be built into your Responsible AI practices? What makes GenAI different from previous technologies? Are enterprises set up to handle the new governance demands it places on them? If not, what do th ..read more

Taking responsible AI seriously could be the difference between your GenAI projects getting stuck in POCs and pilots and reaching enterprise scale. HFS Executive Research Leader David Cushman interviews newly appointed Accenture Chief Responsible AI Officer Arnab Chakraborty on why CEO Julie Sweet mandated his role - how enterprises can get smart with responsible AI, and why a CRAIO may be the next big role in the enterprise. You will learn: Accenture is blazing a trail with a new role. Why GenAI needs a different approach to governance compared with the technologies that have come before it ..read more

Many argue you can't scale the use of GenAI in the enterprise if you haven't cracked the challenge of Responsible AI. David Cushman spoke to a range of enterprise leaders attending a recent HFS round table in London to hear how they are tackling this. In this edition we had the opportunity to hear from Stefano Brown, Group Technology and Data Risk Director at Legal & General. You will learn:     What makes GenAI different from previous technologies? Are enterprises set up to handle the new governance demands it places on them? If not, what do they need to do ..read more

In this episode of "Unfiltered Stories," Ashish Chaturvedi, Practice Leader at HFS Research, speaks with Sanjay Reddy, Senior Vice President and Global Head of Retail and CPG at Sutherland. They discuss the current state of the retail industry, highlighting the concept of "digital dichotomy" where consumer expectations are rising while input costs soar. Sanjay shares how Sutherland is helping clients navigate these challenges through digital transformation, proprietary products, and outcome-based solutions. They also delve into data strategy, the importance of a strong partner ecosystem, and t ..read more

In this edition of Unfiltered Stories, Tom Reuner, Executive Research Leader and Head of EMEA at HFS, connects with Piyush Saxena, SVP - Cloud Business & Offering Management at HCLTech, and Addy Dubhashi, Global Partner Practice Lead Financial Services at AWS, to discuss how industries adopt the cloud for their specialized needs, with an emphasis on financial services. You will learn: How how are industries adopting cloud for their specialized needs? What are compelling outcomes delivered by Industry Cloud? What are the main lessons learned from Industry Cloud deployments ..read more

HFS CEO and Chief Analyst Phil Fersht speaks with Raj Mamodia, CEO of Brillio. Raj shares his remarkable journey from engineering to the helm of Brillio, unveiling the secrets behind their differentiation strategy rooted in culture, capability, and credibility. Discover Raj's astute observations on the ever-evolving tech services marketplace and the growing trend of AI adoption. Uncover the latest industry insights on consolidation and obtain a glimpse into the future of AI adoption and industry trends. Learn from industry leaders like Phil and Raj, who are at the forefront of innovation ..read more

In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research is in conversation with Tami Boswell, Director, Consumer Markets Operations at Aflac and Anshu Biswas, VP, Global Head of Life and Benefits Insurance at Sutherland to discuss about the current state of customer experience (CX) in the insurance industry and the efforts being made to improve it. Some of the key takeaways from this discussion includes: The insurance industry is experiencing a shift in mindset towards prioritizing customer experience (CX) and recognizing the need to go beyond transactional interact ..read more

China is called the world's factory. On one hand, China's supply chain services market supports a wide range of industries with great potential to generate value. On the other, there are complex and stringent trade and customs regulations. Hear the discussion about core tenets Neo Tangent uses to be successful in this evolving market, shared at the HFS 2024 Spring Summit. Speakers: Saurabh Gupta, President, Research and Advisory Services, HFS Research Yash Chauhan, Global Head, Neo Tangent Discussion topics covered: The strategy behind the spinoff of Li & Fung and the new divisions form ..read more