Interview with Dr. Andreas Bootz, Department Head E/E System Design and Integration at BMW Group – Outsourcing is not a new concept, but in times of large digital transformations and where technical talent and resources are scares, companies are factually forced to extend their in-house information technology capacities and even expertise via co-operaions with external technology partners outside of their home markets. Often the conversation is around the question Where? such partners can be found, but actually this is not a question of priority. More important are factors like knowledge, expe ..read more

We went after that question and took a look at Technology business parks in Kosovo, Bulgaria, Serbia, Montenegro, Albania and Croatia. Download our catalogue and learn about the Tech business parks in the region Download (free) The post Let’s open a development office in Eastern Europe – but where? first appeared on Outsourcing Journal ..read more

We are currently working with International Finance Corporation and Worldbank to take a closer look at yet another African country’s ICT sector. During our research we came across this YouTube channel of 11 year old Dagim Yohannes from Ethiopia, giving coding lessons for kids on YoutTube. Check it out here: https://www.youtube.com/@codingisawesome/featured We felt to share this here as it is an example that should put some doubts about the perspective of African ICT to rest. Have fun watching this! … and stay tuned for more insights and analytics on ICT in Ethiopia The post Coding is Awesome ..read more

We have interviewed Justin Custer, Founder and CEO of ChatLingual, on the critical role language plays in customer experience (CX). ChatLingual empowers enterprises around the world to communicate with their customers in their native language across any digital channel.  We have seen recent press reports announcing BPOs have partnered with ChatLingual to offer multilingual support for customers. Can you give us insight into how their clients are using your platform? We are excited to partner with some of the most relevant and fastest-growing BPOs and consulting firms in the world. Togethe ..read more

Morocco or correctly the Kingdom of Morocco is situated in the Maghreb region in North-Africa on the AtlanDc coast, crossing the Strait of Gibraltar to the Mediterranean coast. Morocco has weighty influence in Africa and the Arabic countries, and is considered a regional power. Its capital is the city of Rabat and the largest city is Casablanca. Morocco represents its regional and international interests with diverse influence as a member of the United Nations, the African Union (AU), the Arab League, the Arab Maghreb Union (UMA), the Organisation of Islamic Cooperation (OIC), the Non-Aligned ..read more

Economy and trade Tunisia’s GDP per capita was in 2020 3,550 USD total GDP in purchasing power parity was about 149,190 billion USD (Wikipedia Economy of Tunisia). The OECD expects Tunisia’s GDP to expand with 3 – 3,75 % in 2021 and in 2022 (Source: OECD Economic Outlook, Volume 2021 Issue 1). Key economic sectors are oil, phosphates, agri-food products, car parts manufacturing, and tourism. In recent years the contribution of the ICT sector to the country’s GDP has almost reached the same level as the tourism sector. According to the Observatory of Economic Complexity (OEC), an online data vi ..read more

Adil, you have a long history in the sector and the region, having been involved in building Majorel’s local operation and also in the extension of capacities and locations, spanning over a time of almost 20 years. Could you give us a short insight into the story of Majorel Senegal? AB: Majorel’s journey in Africa began indeed 20+ years ago, and the first milestone was in Morocco in 2000. We enjoyed growth and success in this pioneer location in Northern Africa, setting our stronghold in the continent which will pave the way to expand in new countries in Western Africa 10+ years later. When Ma ..read more

The following analysis is part of the 3rd (2022) edition of the Outsourcing Destination Guide Egypt, published by German Outsourcing Association. If you want to skip the Location and History part and jump directly to ICT sector, labor market, salaries and education you can download the full guide here (free). Location, History and International Relations The Arab Republic of Egypt, is located in northeast Africa on the Mediterranean Sea in the north and the Red Sea in the east, which divides Africa from Asia, and connecting them both through the Suez Canal, the heart of the maritime silkroad ..read more

We have had the chance to talk with Mr. Desire Tohouri, CEO of SEWA GROUP SA, Chairman of the Board of Directors of SEWACARD INDUSTRIE SA in Senegal, Chairman of the Board of Directors of RICHILD INVEST SA in Senegal about financial inclusion and securing payment transactions. Desire, we have been talking a little bit about different aspects of payment solutions and the financial sector in general in Senegal and other African countries. With your experience as a consultant and project leader for GIM-UEMOA – a regional regulator body of electronic banking for West Africa, you have an in-depth u ..read more

GERMAN-KOSOVAR ECONOMIC FORUM – July 05 – 07, 2022 in Pristina, Kosovo The German-Kosovar Business Association (Kosovarisch-Deutsche Wirtschaftsvereinigung – KDWV) is inviting with the support of the German Eastern Business Association (Ost-Ausschuss der Deutschen Wirtschaft) and the Government of the Republic of Kosovo to the first “German-Kosovar Economic Forum” from 5-7 July 2022, in Pristina. The forum is ideal for representatives from German and Kosovar companies from the IT, BPO, Manufacturing and Utilities (Energy) sector and for companies and representatives providing advisory services ..read more