Better Together Sift to Acquire Chargeback Giving Customers the First True End-to-End Fraud Solution We couldn’t be more excited to share with you today that Chargeback and Sift are joining forces. It's incredible news for the customers, employees, partners, investors, and friends of Chargeback who have worked so hard to get us here today. To each of you, we say thank you! What’s even more exciting is that this is just the beginning. Since our inception, we have worked tirelessly to create a better dispute management process and to build a SaaS platform that removes the pain associated with t ..read more

**UPDATED - Originally published December 19, 2019** Dispute management is necessary for every company that wants to prevent fraud and protect hard-earned revenue. There are three core types of dispute management software that help merchants prevent and manage disputes - and they work best when used together. The three core functions of dispute management software are: Stopping True Fraud Disputes Stopping Friendly Fraud and Chargeback Fraud Disputes Responding to Disputes Merchants can create a robust dispute management process by utilizing all 3 types of software. Stop True Fraud Dispute ..read more

With the continuing restrictions caused by the pandemic, 2021 is shaping up to be another difficult year for businesses. Planning budgets and strategies can be stressful any year. This year has the added complication of an ongoing pandemic. With so many uncertainties ahead and a constantly changing business landscape, it might seem like planning business goals and forecasting revenue for next year is a lost cause. But it doesn’t have to be. While things are likely to change - again - in the coming months, we have some tips to help you steer your company forward into financial success. Keep ..read more

Chargebacks rise during the holidays. Don't get caught unprepared. Online stores often see peak sales during the holidays, and experienced merchants know that preparation is vital for having a successful holiday season. While most stores prepare for the increased volume, there are other considerations. Every year, chargebacks also spike with the rise in sales. And this year could have record numbers: Preparing for the Chargeback Influx Even with a strong fraud filter, disputes will occur. To prepare for the spike in chargebacks, you’ll need a complete chargeback management system. Traditio ..read more

For many cardholders, canceling their card and getting a new card is the standard course of action after being victims of fraud. The assumption is that when they get a new card, the fraud problem will be sorted out because the fraudsters will not have access to the new card details. That was not the case for Grant Larimer, who continued to get fraudulent Planet Fitness charges on his card even after getting a new card three times. How is this possible? How did the fraudsters keep getting access to Larimer's new credit card numbers? The answer is account updating. This article will explain wh ..read more

Preventing true fraud is a vital part of doing business. True fraud is when a fraudster gets a hold of credit card credentials and successfully uses them at a merchant's site or store. True fraud for merchants is a pain, not only because it results in a dispute, harms customer relationships, and possibly causes loss of goods or services. It is a pain to merchants because it leaves merchants with an unwinnable dispute, which means merchants can not regain the transaction amount lost. For undeniable reasons, you want to prevent true fraud from ever happening. This is where front-end fraud tech ..read more

Every merchant who takes card payments, either online or in-store, has to deal with disputes. This is why Aite Group, under the sponsorship of Ethoca, surveyed consumers, merchants, and credit issuers to create the Improving the Dispute Experience: Transparency Is Power whitepaper. Let’s walk through some of the findings of this study to learn how merchants can reduce and manage chargebacks. Notable Findings About Cardholder Chargeback Behavior Cardholders are more likely to research charges on a debit card that they don’t recognize than credit before contacting their card companies or banks ..read more

By looking at reason codes and transaction modifiers to create dispute responses and operational practices, merchants will be in the best position to prevent disputes and recover revenue. In the world of dispute management, knowing what evidence is required in a dispute response document and gathering that evidence are the most vital parts of regaining lost revenue. When a dispute is filed, there will be a reason code attached to provide understanding into why a specific chargeback occurred and, most importantly, what specific evidence can be provided by a merchant who wants to challenge th ..read more

Fraud is one of the biggest challenges that the payments industry faces. Payment networks such as Visa consider fraud prevention as an important step in securing payments for both merchants and customers. Even with fraud being a commonplace occurrence, some merchants such as those who run Automated Fuel Dispensers (AFD) are more vulnerable to fraud than others. This is why Visa introduced the Automated Fuel Dispenser EMV Liability Shift to incentivize merchants to use EMV chip reader enabled pumps to reduce fraud. This post will explain what the EMV liability shift is, why Visa is rolling it ..read more

The real-time dispute management platform secures global growth with funding led by FINTOP Capital and Next Frontier Capital. Salt Lake City, UT, June 9, 2020 — Chargeback, the pioneer in real-time dispute management for merchants, announced today it has completed a $6.6 million Series A1 funding enabling the company to accelerate its capacity to help merchants decrease disputes, achieve higher win rates, optimize acceptance rates, and retain more revenue. The round was led by FINTOP Capital and Next Frontier Capital with participation from existing investors including Next Coast Ventures a ..read more