6 pillars of a successful digital transformation strategy
Pendo Blog
by natbpendo
2d ago
Remember the “old days” when you spent what seemed like hours at the bank, filling out forms and waiting in line just for a simple transaction? Today, a financial institution that doesn’t offer a mobile app that allows you to check your balance, transfer funds, and even deposit checks – from your couch, car, or wherever else you may be — probably won’t be in business much longer. And banks that do must continue searching for ways to build on their earlier innovation to encourage customers away from their competitors. Banking is just one of the more ubiquitous examples of how digital transforma ..read more
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How PMs can help build a culture of data-informed product discovery
Pendo Blog
by pippapendo
1w ago
But here’s the reality: Skipping product discovery is detrimental to growth, and even costs businesses billions every year thanks to wasted time and resources. Building without your end users’ needs and goals in mind can also hurt your brand’s reputation and diminish customer trust. And ignoring signals from your product will result in wasted features (not to mention the time it takes to build them)—leading to thrash and frustration. But it doesn’t have to be this way. The best product teams leverage a fully integrated product experience platform—like Pendo—to streamline their discovery proces ..read more
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The hidden cost of point solutions
Pendo Blog
by natbpendo
1w ago
As a business, you want the best possible toolset for optimizing your product. You want product analytics to see what’s working, what isn’t, and how users are engaging. You want in-app guidance to get the best possible support and contextual help to users. And you want a feedback solution that not only gives you a view into how customers see your product, but also lets you act on what they’re saying.  These motions are supposed to work in tandem with one another to create the best possible app experience. But unfortunately, the point solutions organizations sometimes choose to drive them ..read more
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Navigating the AI wave: Trends and future prospects in software development
Pendo Blog
by pippapendo
1w ago
Last month I gave a talk at an AI conference in Amsterdam, gathering executives from HG Capital’s portfolio companies and big tech companies such as Amazon and Microsoft.  During this spectacular event, I had the opportunity to engage with engineering and product leaders from various software as a service (SaaS) enterprises. These conversations, coupled with insightful talks, offered a glimpse into the diverse perspectives shaping the AI landscape in software development. It made me think of the emerging trends and possibilities that lie ahead in this ever-evolving field. Democratizing A ..read more
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5 KPIs for internal product managers to track
Pendo Blog
by natbpendo
2w ago
When you hear the position “product manager,” odds are you think of someone who works on external-facing products for customers. But increasingly, companies need product managers—whether they hold the official title or not—to build and optimize internal products for their fellow employees. An internal product manager is responsible for the development and enhancement of digital products that are used internally by a company’s employees. Internal product management is all about building solutions that improve business processes, increase efficiency, and contribute to the overall effectiveness o ..read more
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3 principles for consolidating your product stack
Pendo Blog
by natbpendo
3w ago
To form the right business strategy, leadership teams need to factor in lots of moving parts. The economy, talent, and technology all present challenges and opportunities to any organization trying to find the best path to growth and prosperity. But no matter how their greater strategic vision evolves, one priority remains constant: driving greater efficiency.   At its most basic, efficiency means doing more with less. For product leaders, it means honing your product stack to fewer solutions without compromising on your ability to execute. As you consider how best to consolidate you ..read more
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3 key benefits of the best digital adoption solutions
Pendo Blog
by natbpendo
1M ago
As businesses begin bringing their 2024 goals to life, technology continues to change at an unprecedented pace. That includes the software employees use every day at work—both to plan and execute on initiatives and to collaborate with one another as they do so. And while companies often have big plans when it comes to investing in the right workplace tech, they don’t always see the ROI they hoped for. In fact, McKinsey found in a sobering study that the vast majority of digital transformation projects fail. They fail because they don’t account for the actual employee experience (as opposed to ..read more
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How a product experience platform helps PMs at every step of the product life cycle
Pendo Blog
by pippapendo
1M ago
For product managers (PMs), this problem compounds when you factor in all the inputs necessary to make informed decisions about resourcing and roadmapping—from business goals to product usage data to user feedback. So how can PMs free themselves from the pain and mental load of bouncing between tools to get the insights they need? The short answer: Ditch those point solutions.   The problem with point solutions While it may be tempting to build your own product experience stack, piecing together point solutions can cause some serious headaches—especially if you’re a PM who has to live and ..read more
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How Houghton Mifflin Harcourt uses Pendo to help teachers do their jobs more effectively
Pendo Blog
by Sara Estes
2M ago
This is something that Jay Brewer, senior vice president of digital product design at Houghton Mifflin Harcourt, always keeps top of mind. “These people spend a Sunday night planning for Monday morning,” said Brewer of teachers who use their product. “And so if we can eliminate Sunday night, they can actually just get up and teach Monday morning.” At a high level, Brewer is responsible for ensuring their platform can support getting teachers set up and ready for the school year ahead. This involves creating multiple steps, features, and processes to support them. “You have to have your classe ..read more
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ADP shows that everything you think you know about AI and jobs is wrong
Pendo Blog
by natbpendo
2M ago
When you see headlines about AI and its effect on employment, it’s hard not to notice a pattern: “AI, automation could kill your job sooner than thought.”  “Artificial intelligence will destroy ‘laptop class’ workers.” “US experts warn AI likely to kill off jobs – and widen wealth inequality.” Do you see it yet? AI, the doomsayers tell us, is coming for your job, and may even cause a wave of mass unemployment. But what if AI’s effect on jobs was precisely the opposite? What if, instead of eliminating roles, these new technologies facilitated getting the right person in the right position ..read more
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