Silver Service Procedures | The Ultimate Guide for Restaurants   Silver service is a type of service that adds a certain amount of style to an occasion. If it is done well with flair, customers will be impressed and think very highly of your restaurant. In order to become proficient at silver service, you must practice, preferably not on customers. One of the best places to practice is at home. You can very easily silver serve dinner to your family every evening to become comfortable and efficient at this technique. This will ensure that you will not be nervous when you serve customers an ..read more

5S or Good Housekeeping   Where Does the 5S Come From? 5S was derived from the Japanese words seiri, seiton, seiso, seiketsu, and shitsuke. In English, they can be loosely translated as sort, set in order, clean, standardize, and sustain. Untidy, cluttered work areas are not productive, hence the 5S is important.   As well as the physical implications of junk getting in everybody’s way and dirt compromising quality, we all are happier in a clean, tidy environment and hence more inclined to work hard with due care and attention. 5S and good housekeeping are core element ..read more

Housekeepers Week 10 – 16 September 2023 Housekeeping is at the core of the hospitality industry. Hotels, resorts, lodges, casinos, guest houses, restaurants and other establishments cannot do without housekeeping. Ask any hospitality owner or manager; they will tell you. However, this department is often overlooked.   When was Housekeepers’ Week Started? Since 1981, housekeepers’ week has been a week that aims to show appreciation to housekeepers for their hard work. The week-long celebration has gained popularity throughout the world. In 2023, the Housekeepers’ Week will be on the 10th ..read more

Customer Service in the Hospitality Industry Each person operating in a hospitality industry must treat customers with respect, giving the best possible service. This includes all aspects of maintaining customer care and dealing with complaints and incidents.   The Importance of the Customer The better the customer care given to customers, the more business they will do with your company and the more business the company generates, the more profit it stands to make. This enables the company to pay competitive salaries and therefore makes good business sense to look after customers as ..read more

Hotel Butler Duties & Responsibilities   Most 5 star hotels and resorts offer butler service as a optional extra to guests who are willing to pay for someone to do the planning for them while they enjoy their holiday. The main duties and responsibilities of the hotel butler is to offer personalized service to high-end guests. In most cases, butler service is offered to guests staying in the most luxurious suites,    In short, the butler takes care of the guest's planning. This includes dinner bookings, lunch service, spa bookings, excursions, packing guest's clothing, romant ..read more

Hotel Front Office Responsibilities The front office department is the nerve centre of every hotel. Regardless of the size, each hotel relies on the front office department to efficiently run its operations.   This department is at the core of every hotel operations. The primary responsibilities of front office include: Taking guests reservations Co-ordinating with various departments prior to guests’ arrival Dealing with guests check-ins and check-outs Handling financial transactions Handling guests’ complaints and requests   Personal requirements for working in hotel front office I ..read more

What is the Difference Between a B&B and a Guest House?   We get asked a lot about this question by aspiring B&B and guest house owners when they are looking for a suitable category for their establishment. As an accommodation business owner, it is very important get this right so as to not confuse your customers. Whether you like it or not, your customers will always have a perception about your establishment based on what you call it. So what is the difference between a B&B and a guest house? Let's unpack it here:   Size Generally B&Bs are smaller establis ..read more

What Do You Need to Open a B&B in Johannesburg: All You Need to Know   So you have bought a property in or you want to convert your existing home to a B&B, you are required to abide by applicable laws and regulations or else you may be fined or even jailed.   Accommodation establishments in Johannesburg are regulated under Chapter 10 of a by-law that deals with public health laws.   The main purpose of this by-law is to ensure that premises are situated, designed, constructed and equipped to prevent a health hazard through the contamination of foodstuffs. It is also to e ..read more

How to Apply for Cruise Ship Jobs Working in a cruise ship is one of the most unique and fulfilling experiences. You get to travel around the world and see the world’s most beautiful cities – for free! Cruising is a fast growing business and is expanding every year. This creates a lot of jobs for individuals who are in the hospitality industry.     So how do you apply for cruise ship jobs? First of all, let us look at the lobs available in cruise ships.   Which Jobs are Available in Cruise Ships? As you will know by now, a cruise ship is a floating hotel or resorts, whatever you ..read more

What is a Methode Cap Classique (MCC)?   Is MCC and Champagne the same thing? This is the question I get asked everyday. Many people use "Champagne" for every sparkling wine, but is this the case? It is important to know and that the term “Champagne” is reserved for sparkling wines that come from the region of Champagne in France.   In 1992, in response to the ban to use the term “Champagne” and “Champenoise” for any sparkling wine, South Africa adopted the term “Medothe Cap Classigue” (MCC) for sparkling wines made in a similar way as Champagne.   Origin Cap Classique was ..read more