Silver Service Procedures | The Ultimate Guide for Restaurants
Sam Hospitality Training Blog
by
1y ago
Silver Service Procedures | The Ultimate Guide for Restaurants   Silver service is a type of service that adds a certain amount of style to an occasion. If it is done well with flair, customers will be impressed and think very highly of your restaurant. In order to become proficient at silver service, you must practice, preferably not on customers. One of the best places to practice is at home. You can very easily silver serve dinner to your family every evening to become comfortable and efficient at this technique. This will ensure that you will not be nervous when you serve customers an ..read more
Visit website
What Do You Need to Open a B&B in Johannesburg: All You Need to Know
Sam Hospitality Training Blog
by
1y ago
What Do You Need to Open a B&B in Johannesburg: All You Need to Know   So you have bought a property in or you want to convert your existing home to a B&B, you are required to abide by applicable laws and regulations or else you may be fined or even jailed.   Accommodation establishments in Johannesburg are regulated under Chapter 10 of a by-law that deals with public health laws.   The main purpose of this by-law is to ensure that premises are situated, designed, constructed and equipped to prevent a health hazard through the contamination of foodstuffs. It is also to e ..read more
Visit website
How to Apply for Cruise Ship Jobs
Sam Hospitality Training Blog
by
1y ago
How to Apply for Cruise Ship Jobs Working in a cruise ship is one of the most unique and fulfilling experiences. You get to travel around the world and see the world’s most beautiful cities – for free! Cruising is a fast growing business and is expanding every year. This creates a lot of jobs for individuals who are in the hospitality industry.     So how do you apply for cruise ship jobs? First of all, let us look at the lobs available in cruise ships.   Which Jobs are Available in Cruise Ships? As you will know by now, a cruise ship is a floating hotel or resorts, whatever you ..read more
Visit website
What is a Methode Cap Classique (MCC)?
Sam Hospitality Training Blog
by
1y ago
What is a Methode Cap Classique (MCC)?   Is MCC and Champagne the same thing? This is the question I get asked everyday. Many people use "Champagne" for every sparkling wine, but is this the case? It is important to know and that the term “Champagne” is reserved for sparkling wines that come from the region of Champagne in France.   In 1992, in response to the ban to use the term “Champagne” and “Champenoise” for any sparkling wine, South Africa adopted the term “Medothe Cap Classigue” (MCC) for sparkling wines made in a similar way as Champagne.   Origin Cap Classique was ..read more
Visit website
5 Star Turndown Service in Housekeeping
Sam Hospitality Training Blog
by
1y ago
5 Star Turndown Service in Housekeeping The housekeeping department plays a vital role the hotel business. In fact, I would argue that without HOUSEKEEPING there’s no Hotel! By definition, a hotel is an establishment that’s provides accommodation, meals and other service for travelers and tourists. The housekeeping department plays a pivotal role in ensuring that hotels guests get clean and comfortable accommodation.   Most luxury hotel brands, resorts, game lodges, boutique hotels and even some guest houses have included the turndown service, in order to ensure extra comfortability to th ..read more
Visit website
How to Increase Your Hotel Profit Through Staff Training
Sam Hospitality Training Blog
by
1y ago
How to Increase Your Hotel Profit Through Staff Training     Running a hotel is one of the most delicate things to do. Every hotel operator knows how important the profit margins are so important in surviving this fiercely competitive industry. Here is why staff training can help increase your profit.    Product knowledge Personalized service Upselling skills Persuasive skills Complaint handling   Product Knowledge Every hotel is different and that has to show. As a hotel operator, it is very important that your team, from top to bottom, understands what makes you diff ..read more
Visit website
Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality
Sam Hospitality Training Blog
by
1y ago
Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality     Management and Staff at Happy Valley Hotel & Casino received training from Sam Hospitality. Happy Valley Hotel is located in the Ezulwini Valley in the Kingdom of Eswatini. This stunning hotel and casino boasts more than 100 rooms, restaurants, conference venues and other facilites. Before the training, Sam Hospitality first went to the hotel for the mystery shopper program, which helped identify problem areas. The training was focused on service excellence.    Service Excellence Training ..read more
Visit website
Thanda Safari Staff Receive Training from Sam Hospitality
Sam Hospitality Training Blog
by
1y ago
Thanda Safari Staff Receive Training from Sam Hospitality     Thanda Safari recently received traiinng from Sam Hospitality. Thanda is a 5 star luxury private game reserve in Hluhluwe, northern Kwazulu Natal.  The staff training was focussed on front of house staff and team leaders.    Front of house training The front of house training covered the following: The duties and responsibilities of the game lodge butler Guest awareness The butler skills and providing 5-star customer service Wine knowledge and service Food and wine pairing guidelines Attention to detail Exce ..read more
Visit website
Steps of Handling Complaints in Hotels and Restaurants
Sam Hospitality Training Blog
by
2y ago
Steps of Handling Complaints in Hotels and Restaurants   Hotel and Restaurant customers are very sensitive to their needs. Their expectations are high and the competition is fierce. Your ability or inability to handle complaints can make or break your hotel or restaurant business.   As a hotel or restaurant owner or manager, your prime duty is to ensure customer satisfaction. If you are able to resolve complaints, you have high chances of running a successful business. If complaints are unresolved, customers are quick to rush to the internet and you know what that ..read more
Visit website
Room Cleaning Procedures in Hotel Housekeeping
Sam Hospitality Training Blog
by
2y ago
Room Cleaning Procedures in Hotel Housekeeping   Room attendants play an important role in the organisation because of their visibility, their guest contact, and their responsibility for clean, hygienic and comfortable rooms. All of these convey a critical message to guests. You are responsible for the hygiene, safety, maintenance and appearance of your areas. The housekeeping team plays a greater role than any other department in ensuring that the rooms product meets the conditions that guests need and expect.   Housekeeping employees are required to maintain a high standard of ..read more
Visit website

Follow Sam Hospitality Training Blog on FeedSpot

Continue with Google
Continue with Apple
OR