In the intricate and fast-paced world of mainframe development, onboarding junior developers represents a formidable challenge. The landscape is littered with extensive and diverse codebases, crafted over the years with varying styles and documentation levels. The challenge of getting new developers up to speed is multifaceted. For instance, there’s a growing expectation among junior developers for access to tool sets that mirror those used in other environments. To meet those demands and ease onboarding, organizations must be able to give them a familiar, modern integrated development enviro ..read more

In a landscape where the pace of digital transformation is relentless, and the demand for operational excellence is ever-present, ServiceOps emerges not just as a buzzword, but also as a critical enabler for businesses to thrive in the digital age. Building upon the foundational principles outlined in previous blogs, let’s dig into why ServiceOps, a unified approach to IT service management (ITSM) and IT operations (ITOps), matters and why the time to embrace it is now more urgent than ever. The urgency of ServiceOps Rapidly evolving business landscape: The digital landscape is evolving at a ..read more

In a landscape where the pace of digital transformation is relentless, and the demand for operational excellence is ever-present, ServiceOps emerges not just as a buzzword, but also as a critical enabler for businesses to thrive in the digital age. Building upon the foundational principles outlined in previous blogs, let’s dig into why ServiceOps, a unified approach to IT service management (ITSM) and IT operations (ITOps), matters and why the time to embrace it is now more urgent than ever. The urgency of ServiceOps Rapidly evolving business landscape: The digital landscape is evolving at a ..read more

Today’s complex and dynamic architecture makes it increasingly difficult to trace an error back to the root cause of the problem. This results in slow incident response time, which can lead to service degradation and expensive downtime. We’re excited to announce new capabilities in the BMC Helix observability and AIOps solution portfolio that help teams improve service reliability and mean time to repair (MTTR) while streamlining incident management. The BMC Helix ITOM 24.2 release introduces OpenTelemetry support for distributed tracing, BMC HelixGPT-powered log insights in the context of a ..read more

Today’s complex and dynamic architecture makes it increasingly difficult to trace an error back to the root cause of the problem. This results in slow incident response time, which can lead to service degradation and expensive downtime. We’re excited to announce new capabilities in the BMC Helix observability and AIOps solution portfolio that help teams improve service reliability and mean time to repair (MTTR) while streamlining incident management. The BMC Helix ITOM 24.2 release introduces OpenTelemetry support for distributed tracing, BMC HelixGPT-powered log insights in the context of a ..read more

As we advance through 2024, IT service management (ITSM) remains a pivotal cornerstone for organizations aiming to streamline their services and manage IT operations more effectively. With approximately 48 percent of organizations rating their ITSM capabilities as “great” or “good,” there’s a burgeoning confidence in current ITSM strategies. However, this sentiment is balanced by an equal number acknowledging the necessity for significant enhancements. This post delves into the nuances of ITSM adoption, the implications of the remote work era, the transformative role of artificial intelligenc ..read more

As we advance through 2024, IT service management (ITSM) remains a pivotal cornerstone for organizations aiming to streamline their services and manage IT operations more effectively. With approximately 48 percent of organizations rating their ITSM capabilities as “great” or “good,” there’s a burgeoning confidence in current ITSM strategies. However, this sentiment is balanced by an equal number acknowledging the necessity for significant enhancements. This post delves into the nuances of ITSM adoption, the implications of the remote work era, the transformative role of artificial intelligenc ..read more

Do you trust what you’re eating? I can rest easy; in the U.S., I have the Food and Drug Administration regulating my food supply. Do you trust the product you just purchased? If I I’m in the EU, I have confidence because of the CE mark. Do you trust your bank/supermarket/airline is secure? I shouldn’t need to because they follow established security frameworks. This is a long-winded way to say that throughout our lives, we trust regulations and standards to ensure our safety, and cybersecurity is no different. In this blog we are going to look at what security frameworks are, why we need them ..read more

Do you trust what you’re eating? I can rest easy; in the U.S., I have the Food and Drug Administration regulating my food supply. Do you trust the product you just purchased? If I I’m in the EU, I have confidence because of the CE mark. Do you trust your bank/supermarket/airline is secure? I shouldn’t need to because they follow established security frameworks. This is a long-winded way to say that throughout our lives, we trust regulations and standards to ensure our safety, and cybersecurity is no different. In this blog we are going to look at what security frameworks are, why we need them ..read more

In today’s continuously evolving IT environment, staying ahead sometimes means embracing both the tried and true and the cutting cutting-edge For organizations deeply invested in TrueSight Operations Management, the prospect of integrating advanced artificial intelligence (AI) capabilities might seem like a leap into the unknown. However, the future of operational excellence lies in blending existing strengths with the latest innovations. This is where BMC Helix AIOps and observability come into play, offering a bridge to the future. BMC Helix AIOPs is called as BMC Helix Service Monitoring T ..read more