Why Are You So Damn Negative?? The Glass Doesn’t Have To Be Empty!!
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1w ago
Well, it’s been a minute guys, and I definitely missed you!! Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process.  Many years ago I was told by a yellow pages salesman (if your over 40) the you understand lol what the hell I am actually talking about. He asked me a quick question about how busy I was at the time, being, I just started the business, and spent a small fortune much more than I could afford on these yellow page print ads that it was extremely slow, and it was very frus ..read more
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Do You Standout?? With Evan Carmichael
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1M ago
This was a lost interview that I did with a great Evan Carmichael last year!! In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of the key success factors to many business YouTube sensations. From Joe Polish, Brian Tracey, Tony Robbins to Jay Abraham and beyond he is the absolute king at this platform. In this episode of the service without excuses podcast, we discuss even beyond the YouTube options, but get into more personal branding and how to get your service business to stan ..read more
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Help, I Think My Fence (Business) Has Fallen Down!!
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1y ago
One of my clients emailed ? me in a bit of a panic She said, and I quote ”Help, my fence is falling down ? After a second or two, I was able to put what she was asking together Her rate of attrition was very high, and she was losing customers and clients faster and faster My first question was, what are you doing to keep them? I often refer to clients with this, Where is your fence lying at?? If it’s half way down, that’s one thing but if it’s on the floor something has to be done quick ?‍♀️ ?‍♂️ In the podcast recording I did today, I took a small clip just dealing with DM or direct ma ..read more
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“Isn’t it time Good Things Come To You For A Change” with Heather Havenwood!!
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1y ago
We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us. It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. If you ever visit a power plant  (which most likely you never will) there are a lot of features on the wall that operate their system. Even though that’s extremely important, at the end of the day all we care about what the electricity produces ..read more
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Am I being Catfished?? Why are they doing this??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1y ago
We recently had someone messages saying that they felt their business was being quote unquote “Catfished”,  no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone they were not on dating apps. But I did get me thinking, have I actually been catfish as well in the past and the truth is yes!! Cat fishing is nothing more than someone trying to prank your business and your reputation by writing bad things about you. We’ve all been there whether it’s been that r ..read more
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Strategy over Tactics, are you forgetting what it takes to win??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
2y ago
We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on the defensive or the tactical side, but one of the things that gave them a big advantage is knowing that they could plan a strategy based on the experience to have the wrong country and how to defend it properly. As of this recording in March 2022 Rus ..read more
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When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
2y ago
Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of the value information located in this podcast. A couple weeks ago we talked about when holding onto an employee for too long is a bad thing and that you should make the move typically more swiftly than dragging it out. In this situation I discuss the efficiency and the true leader ship skills of an effective manager. One of the questions I was asked for m ..read more
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What your customer and clients think about you is much different with Dr. Michael Solomon!
Service Without Excuses With Rob M Lyon
by Rob M Lyon
2y ago
It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whistle‘s we can offer to them. In this podcast with our guest Michael Solomon we discussed just that, Michael is a professor at St. Joseph’s University in Philadelphia, he discusses in great detail what we think about why clients by it’s not necessarily ..read more
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What your customer and clients think about you is much different than what you may think about you??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
2y ago
It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide to hire our services has very little to do with the technical abilities we have are all the bells and whistle‘s we can offer to them. In this podcast with our guest Michael Solomon we discussed just that, Michael is a professor at St. Joseph’s University in Philadelphia, he discusses in great detail what we think about why clients by it’s not necessarily ..read more
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What Exactly is a COACH & What Does A CONSULTANT Do??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
2y ago
In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A consultant as a person that works on a project usually something long-term that has an end goal that is extremely measurable upfront for the most part. It can encompass everything from leader ship training to tactical training with your front line technicians. It has a clearly defined plan of action that usually becomes part of multiple levels in the busi ..read more
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