“Isn’t it time Good Things Come To You For A Change” with Heather Havenwood!!
Service Without Excuses With Rob M Lyon
by Rob M Lyon
6d ago
We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us. It seems like a real pain to have to go down the rabbit hole constantly, but there are many great solutions out there to cut down on the pain. If you ever visit a power plant  (which most likely you never will) there are a lot of features on the wall that operate their system. Even though that’s extremely important, at the end of the day all we care about what the electricity produces ..read more
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Q&A for 1/23/23
Service Without Excuses With Rob M Lyon
by Rob M Lyon
2w ago
This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business.  Question number one comes in from Jim about how often should I market my service business, question number two comes from Bobby and he asked about a maintenance schedule and how often she regular maintenance be done on your service trucks question number three came from Alan we talked about a top level employee that has some issues and has had three right ups in the past. Her question is how long should I put up with this or when should I cut the cord. As a ..read more
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I Can't Believe It, I’ve Been RIPPED OFF!!
Service Without Excuses With Rob M Lyon
by Rob M Lyon
3w ago
I can’t Believe It, I’ve been Ripped Off I guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really shocked me. It actually seemed almost blatant that we were blamed for doing something just about statistically impossible. We were blamed for not just ruining one door, but SIX I was personally shocked and horrified that somebody would be so blatant to blame us for something that literally could not have happened and hasn’t happened to anyone else th ..read more
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Am I being Catfished?? Why are they doing this??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
3w ago
We recently had someone messages saying that they felt their business was being quote unquote “Catfished”,  no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pretense of people falsely claiming they were someone they were not on dating apps. But I did get me thinking, have I actually been catfish as well in the past and the truth is yes!! Cat fishing is nothing more than someone trying to prank your business and your reputation by writing bad things about you. We’ve all been there whether it’s been that r ..read more
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Why Would They Want You??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1M ago
We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to them or unprofessional. I am currently in Chandler Arizona visiting relatives and I noticed while traveling around the many service companies had their vehicles clearly marked and appeared to be extremely professional. Now I don’t really know these people but yes I did look up the reviews and they seem very legit, but if people don’t like you they won’t bu ..read more
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Are You REALLY Getting the Reviews you need to grow??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1M ago
In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times,  the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn out to be extremely expensive both and lost revenue and reputation . If you don’t collect the reviews and efficient and consistent manner you most likely will never know if they were not happy with the job as most never say anything, they just tapped out when it comes to your company. Implementing consistent system like we talked about in this podcast ca ..read more
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Why You Need to be a "GO GIVER" in your service company
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1M ago
Many service  professionals in fact many entrepreneurs think about what’s in it for them, and although that’s an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a form of a bond with service companies that they are very happy with, from my experience there are many more they’ve had a poor experience and when they find somebody it’s almost like gold. In the service industry it’s not like selling a product they are getting you and the reputation you’ve worked hard to build up. An episode number 105 of the service wi ..read more
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Strategy V Tactics Think Before You Act!!!
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1M ago
Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going into some Uncharted waters for businesses however historically many great businesses restarted and groan and down economies, ironically some of the biggest still today or no different and from personal experience I will completely agree. Creating diversifications in your business that are similar in nature to what you’re currently offering would be a great ..read more
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How Expensive is it to Really loose your People?? $$$$
Service Without Excuses With Rob M Lyon
by Rob M Lyon
1M ago
In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy task, but now we found out how truly expensive it is, and when you find out it’s the cost of a luxury car many times to find a new it hits home. Most of us if not all of us know the euphoric feeling when you found the right coworkers in team members for your company, I called firing on all cylinders and if you’re a four-cylinder service company you’re ..read more
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Strategy over Tactics, are you forgetting what it takes to win??
Service Without Excuses With Rob M Lyon
by Rob M Lyon
11M ago
We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more powerful than that of Ukraine, however they have shown their true courage and bravery. Ukraine had to be on the defensive or the tactical side, but one of the things that gave them a big advantage is knowing that they could plan a strategy based on the experience to have the wrong country and how to defend it properly. As of this recording in March 2022 Rus ..read more
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