Many manufacturing companies currently using SAP ECC as their ERP system are planning or already in the process of migrating to S/4HANA. While this transition presents significant opportunities for the service business, it also introduces challenges that both service and IT organizations must be prepared to address. Join Krijn Verdaasdonk from Ideo, experts in SAP service solution implementation, and Annick Perry from Noventum Service Management, specialists in service business consulting, for an insightful webinar ..read more

In this podcast, Sarang Sambare from Syncron, Melanie Abt from Aquant, Johannes Parensen from GMS Development, and Annick Perry from Noventum discuss how AI is revolutionising the service industry. They explore the biggest opportunities for combining digital tools with service to enhance customer experiences, highlight potential challenges that could negatively affect the customer journey, and share how they are currently helping clients optimise their service strategies through digital solutions. Join the Service Business Forum for more insights! Upcoming 2024 forums: Rethinking the Custome ..read more

Listen or watch as we explore how aligning your team’s capabilities with the top 20% of your workforce can reduce service costs by up to 22%. Using a combination of documentation, historical data, and tribal knowledge ensures efficiency and productivity when using AI. If every employee had the knowledge and skills to perform at the same level as the top 20% of the workforce, service costs could be reduced by up to 22%. These are some key conclusions of our latest podcast episode with Melanie Abt, VP Sales EMEA for Aquant, and Annick Perry, Partner at Noventum Consulting, during which the ..read more

How skills shortages are affecting manufactuers' service organisations. With the demand for skilled professionals soaring, recruiters encounter challenges in locating suitable candidates. Hindering the search include the emergence of new skills, rapid industry changes, increased reliance on technological tools like digitalization, and the departure of older generations from the workforce, leaving a gap that the younger generation is ill-prepared to fulfil due to lack of experience.  Additionally, evolving employee expectations such as enhanced work-life balance, the option ..read more

During this podcast, Max and Hilbrand discuss how mega trends are affecting the packaging industry and what the impact on European and emerging markets is. Key trends influencing the future of the service business in this sector are also examined, including ..read more

The 5 Most Common Servitization Fumble‪s ..read more

We concluded from the Drivers for Growth in Service research conducted by leading service organisations that many companies struggle with designing and implementing an integrated digital platform to support services business. Only 15% are using a solution to some extent and just 7% state that they have a full digital IT infrastructure in place. In this 3rd podcast episode of the series which focuses on digitalising your service business, René Boverhuis, Senior Solution Architect at Noventum, talks about the importance of data for successfully implementing and using a digital service platform ..read more

From our Drivers for Growth in Service research amongst leading service organisations, we learned that many manufacturing companies find it difficult to identify and develop new service business models. In this podcast we talk with Mohamed Lhari, Director Lifecycle Services Europe from the company Yokogawa, who is sharing with us a great example of how you can identify and develop new service business models together with their customers, they call this method Co-innovation. Listen now to this very interesting insights shared by Yokogawa ..read more

From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place. This is the second podcast in a series of episodes about digitalising your service business. In this episode René Boverhuis, senior solution architect at Noventum, talks about the challenges companies face when designing and selecting a digital service s ..read more

COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting services across most industries worldwide. Noventum has prepared for this digital future, as demonstrated in a recent online Service Strategy Workshop conducted by the company for HORIBA Automotive. In this podcast, Noventum’s Hilbrand Rustema and Jean-Pierre Surin, VP at HORIBA, discuss HORIBA’s experience in regards to the effectiveness of this entirely virtual workshop; the practical implementation of the workshop’s key objectives; overcoming challenges such as time zone and language differences ..read more