Future of service in packaging industry
The Service Transformation Podcast
by Noventum Service Management
1y ago
During this podcast, Max and Hilbrand discuss how mega trends are affecting the packaging industry and what the impact on European and emerging markets is. Key trends influencing the future of the service business in this sector are also examined, including ..read more
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The 5 Most Common Servitization Fumble‪s‬
The Service Transformation Podcast
by Noventum Service Management
1y ago
The 5 Most Common Servitization Fumble‪s ..read more
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How to digitalize your service business? The importance of Master Data Management and Data Quality
The Service Transformation Podcast
by Noventum Service Management
1y ago
We concluded from the Drivers for Growth in Service research conducted by leading service organisations that many companies struggle with designing and implementing an integrated digital platform to support services business. Only 15% are using a solution to some extent and just 7% state that they have a full digital IT infrastructure in place. In this 3rd podcast episode of the series which focuses on digitalising your service business, René Boverhuis, Senior Solution Architect at Noventum, talks about the importance of data for successfully implementing and using a digital service platform ..read more
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Drivers for Growth in Service: Yokogawa Co-Innovation
The Service Transformation Podcast
by Noventum Service Management
1y ago
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many manufacturing companies find it difficult to identify and develop new service business models. In this podcast we talk with Mohamed Lhari, Director Lifecycle Services Europe from the company Yokogawa, who is sharing with us a great example of how you can identify and develop new service business models together with their customers, they call this method Co-innovation. Listen now to this very interesting insights shared by Yokogawa ..read more
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How to digitalize your service business? Designing the solution architecture using Service Solution Blueprints - Part 2
The Service Transformation Podcast
by Noventum Service Management
1y ago
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place. This is the second podcast in a series of episodes about digitalising your service business. In this episode René Boverhuis, senior solution architect at Noventum, talks about the challenges companies face when designing and selecting a digital service s ..read more
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Service Strategy Goes Virtual with HORIBA
The Service Transformation Podcast
by Noventum Service Management
1y ago
COVID-19 has resulted in the digital transformation of the delivery of workshops and consulting services across most industries worldwide. Noventum has prepared for this digital future, as demonstrated in a recent online Service Strategy Workshop conducted by the company for HORIBA Automotive. In this podcast, Noventum’s Hilbrand Rustema and Jean-Pierre Surin, VP at HORIBA, discuss HORIBA’s experience in regards to the effectiveness of this entirely virtual workshop; the practical implementation of the workshop’s key objectives; overcoming challenges such as time zone and language differences ..read more
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How to digitalize your service business? Key challenges and how to define what the service business needs - Part 1
The Service Transformation Podcast
by Noventum Service Management
1y ago
From our Drivers for Growth in Service research amongst leading service organisations, we learned that many companies are struggling to design and implement an integrated digital platform to support the services business. Only 15% have implemented it to some extend and only 7% mention that they have the full digital IT infrastructure in place. This is the first podcast in a series of episodes about digitalising your service business. In this episode Hilbrand Rustema, Managing Director, and René Boverhuis, senior solution architect at Noventum, talk about the challenges companies face wanting t ..read more
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How Drivers for Growth are even more important in the COVID-19 crisis - Part 3
The Service Transformation Podcast
by Noventum Service Management
1y ago
Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the third and last podcast of the Drivers for Growth in Service Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.  This last episode regarding the research is about technology platforms that companies need to facilitate t ..read more
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Grow your business by selling and delivering digital services
The Service Transformation Podcast
by Noventum Service Management
1y ago
What do manufacturing companies today need to do to implement digital services successfully? This question and more will be answered in today’s episode, part 3 of our podcast series analysing the findings of our ??????? ??? ?????? study, a research initiative from Noventum, HSO and Microsoft. Managing Director, Hilbrand Rustema,  Noventum Senior Consultant Martin Gilday, and Aart Schalk, a commercial professional and leading contributor to the study, dig deeper into the conditions required for manufacturing companies to implement digital services in their organisations effectively; the v ..read more
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How Drivers for Growth are even more important in the COVID-19 crisis - Part 2
The Service Transformation Podcast
by Noventum Service Management
1y ago
Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the second podcast of the Growth Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis ..read more
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