Jim and Roger play a little game called "Would you, Because, Even If." We ask a difficult question and kick around some answers. The purpose is to get challenge yourself to weigh long-term considerations against short-term pain ..read more

Jim takes shares some of the feedback and sentiments from members that have returned to the club with a new level of appreciation as the impact of Covid19 lessens ..read more

We discussed the idea of 'Active Listening' in episode 218. In this episode, we go deeper into how you can hone this critical leadership skill ..read more

Jim and Roger welcome to the podcast Doug Junor - Club Innovation Conference presenter and Managing Directer of 4Rev.io Doug has been working with a number of enterprise companies on Digital Transformation strategies and culture for a number of years. His wealth of experience helps companies of all sizes understand how to adapt to the changing world around them and future-proof their organizations by embracing and developing their own innovative processes. This episode is a deep dive into what it takes to establish an innovative mindset and culture at a club and how you can deliver more ..read more

It's about time we had Robert Sereci on the Engaged Club Podcast.  Robert, Jim, and Roger have a "no pulled punches" discussion about some hot topics in club management ..read more

For the past twenty-five years James Cronk has been passionately committed to helping organizations get their people, and their customers, powered on. Whether as a theatre producer, golf professional, or small business owner, his success as a manager and leader is evident in the recognitions bestowed upon himself and his teams. This is a lively conversation between the three of us discussing exceptional service and the right mindset to have for retaining staff ..read more

Jim and Roger look back on some of the good advice they've received in their lives ..read more

When it's time to nominate members for the board, does your club do a quick walk through the clubhouse to see who's available? Or is there a firm process in place to make sure you get the best people for the job.  Jim breaks down a process that should help construct a well-rounded board of directors ..read more

Jim and Roger talk about the many ways an all-access pass for the Club Innovation Conference presented by Sysco Canada will benefit your club. With 50 speakers covering 5 educational tracks, there's something to empower and ignite virtually everybody at your club.  One all-access pass is a ticket for your entire staff. Don't miss the Earlybird window which closes November 7th ..read more

Jim and Roger discuss leadership traits that make for liked and respected leaders. Here's a breakdown of the list. (Thanks to Robert Sereci of Medinah Country Club for the inspiration for this episode.) Respected leaders have (most of) these qualities They set a high standard for themselves and others The believe in themselves They are active listeners They are authentic They are great problem solvers They never meet there needs at someone else’s expense They admit when they are wrong (They do a daily debrief) They are mentors, not a preachers They smile and laugh They don’t take themselves ..read more