107. XLA 1.0 Contract Example #xla
The IT Experience Podcast - HappyToday
by HappySignals
1M ago
Register for the ITXM Summit 2024 on January 31st: https://www.happysignals.com/itxm-summit In This Episode we talk on XLA 1.0 Contract example and recommendations, it's your first step to XLAs with your outsourcing partners. This episode is related to the XLA whitepaper published by HappySignals and Bright Horse. Summary In this episode of the IT Experience podcast, the hosts discuss the XLA contract and provide recommendations for implementing it. They explain the concept of XLA, which stands for experience data, operational data, and technical data. They recommend starting with XLA 1.0, wh ..read more
Visit website
106. #XLA - Penalties vs Rewards in XLA Contracts
The IT Experience Podcast - HappyToday
by HappySignals
1M ago
Register for the ITXM Summit 2024 on January 31st: https://www.happysignals.com/itxm-summit In This Episode we talk on how to tackle Penalties vs. Rewards when it comes to XLA Outsourcing Contracts. This episode is related to the XLA whitepaper published by HappySignals and Bright Horse. Find the whole whitepaper here: https://www.happysignals.com/how-to-incorporate-xlas-into-outsourcing-contracts ..read more
Visit website
105. Four Options on How to Bring #XLAs into Contracts
The IT Experience Podcast - HappyToday
by HappySignals
2M ago
Register for the ITXM Summit 2024 on January 31st: https://www.happysignals.com/itxm-summit In this episode, Pasi and Sami discuss bringing XLAs into Outsourcing Contracts. This episode is related to the XLA whitepaper published by HappySignals and Bright Horse. Find the whole whitepaper here: https://www.happysignals.com/how-to-incorporate-xlas-into-outsourcing-contracts HappySignals is the leading ITXM platform to help IT Leaders make better decisions, and bring cost avoidance and less frustration to end-users ..read more
Visit website
104. IT Economics with Mark Smalley
The IT Experience Podcast - HappyToday
by HappySignals
3M ago
Mark Smalley recently wrote an article on LinkedIn about IT Economics that got a lot of attention. Possibly quite surprisingly considering the topic, but as he states that "any self-respecting person in IT should have a certain feeling about the ballpark figure of how significant IT costs in the bigger picture are."  But even more important than costs is the value, how much does IT contribute to more sales, higher prices, lower costs and risks.  If you work in IT, you also work in the context of the wider business, The business spends X amount of money on everything that they do. H ..read more
Visit website
103. AI implications and considerations for ITSM, with Simone Jo Moore
The IT Experience Podcast - HappyToday
by HappySignals
3M ago
In this episode, we're joined by Simone Jo Moore, an expert in enterprise IT Service management. Simone delves into the considerations surrounding AI in IT Service Management, emphasizing the importance of ethics and maintaining a human-centric approach. Tune in as she sheds light on the delicate balance of AI as a tool, not a crutch, in the ever-evolving landscape of IT services. Ps. This description was written by AI, using it as a tool, not a crutch. :) --- To learn more about IT Experience Management (ITXM) Framework™, visit ⁠⁠www.happysignals.com/itxm-framework-it-experience-manage ..read more
Visit website
102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording
The IT Experience Podcast - HappyToday
by HappySignals
6M ago
While experience level agreements (XLAs) continue to be a hot topic, IT service leaders need more practical guidance on how to include them in their outsourcing agreements. Join Sami Kallio from HappySignals and Neil Keating from Bright Horse as they share expert advice and best practices on integrating Experience Level Agreements (XLAs) into contracts between IT suppliers and customers. Hear about real customer examples and gain practical advice and valuable learnings to transform your outsourcing strategy. The webinar is hosted by John Noctor from SDI. You'll learn: - What a contracted XLA l ..read more
Visit website
99. Introducing XLAs with Unisys customers, with Weston Morris
The IT Experience Podcast - HappyToday
by HappySignals
6M ago
Weston Morris is the Senior Director for Global Strategy for Digital Workplace Solutions at Unisys, and the podcast host of the Digital Workplace Deep Dive. The conversation dives into the quickly evolving world of Experience Level Agreements (XLA) are changing the way we look at IT services, focusing on actual business impact and employee productivity. Find out how Unisys research found out that the typical employee loses between 1-5 hours of productive work time per week and what that could mean in monetary terms in different business contexts.  Key Takeaways  Experienc ..read more
Visit website
101. "IT, stop jumping into solution mode!" with Katrina Macdermid
The IT Experience Podcast - HappyToday
by HappySignals
6M ago
Our guest this week is Katrina Macdermid, the author of Humanising IT. We speak about how many ways of working in IT are based on established practices without consideration for the humans as end-users of IT services, or the humans working in IT services. These practices and assumptions lead to erroneous classification of problems and much too fast jumping into solution mode.  Katrina McDermid, the author of Humanizing IT, speaks with us about how human-centric design principles can help IT teams be better, feel better and provide services that end-user find valuable.  Key Takeaways ..read more
Visit website
100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years
The IT Experience Podcast - HappyToday
by HappySignals
9M ago
This is the 100th of The IT Experience Podcast and we look into the 4 years of running the podcast, how the market has developed, and talk about the two main themes we have identified: Employee Experience's Development into IT Experience Management Experience Level Agreements (XLAs) We'll also give an excellent summer playlist from the old episodes, ones that are still relevant, and remind us of how exciting the whole experience management topic is! Our Summer Playlist for you: 1. Employee Experience in ITSM https://podcasters.spotify.com/pod/show/itexperience/episodes/1--Employee-Experien ..read more
Visit website
99. Moving from XLA 1.0 to XLA 2.0, with Weston Morris
The IT Experience Podcast - HappyToday
by HappySignals
9M ago
Weston Morris is the Senior Director for Global Strategy for Digital Workplace Solutions at Unisys, and the podcast host of the Digital Workplace Deep Dive. The conversation dives into the quickly evolving world of Experience Level Agreements (XLA) are changing the way we look at IT services, focusing on actual business impact and employee productivity. Find out how Unisys research found out that the typical employee loses between 1-5 hours of productive work time per week and what that could mean in monetary terms in different business contexts.  Key Takeaways  Experienc ..read more
Visit website

Follow The IT Experience Podcast - HappyToday on FeedSpot

Continue with Google
Continue with Apple
OR