"The most important thing on a remodel is that you go big .... it's really important that you don't just put lipstick on the pig."   If you are considering remodelling your wash, there are many questions you need to answer before you begin. What amenities do you want to add? What is your budget? Is a remodel going to be less expensive than starting over?   John Roush, CEO of Express Wash Concepts, has remodelled countless washes since the ’90s. He joins us to talk about the do's and don'ts of revitalizing your wash ..read more

When it comes to investing in your people, staff training is where it’s at. It even took the top spot in the Q1 ICA Pulse survey. In fact, 49% of those surveyed shared that they are planning on spending more on training in 2024 and 50% about the same as last year – leaving only 1% that were planning on decreasing their spending in this category. While we've seen an influx of learning and development professionals in this industry, there are a few companies that have made training a priority for many years.  Hoffman Car Wash in New York is a great example. Today we are talking with  ..read more

In the United States today, new car payments are somewhere in the range of $750 to $800 a month and 25% of people in their 20s and 30s pay more than $1000 a month. That is a huge change from even a few years ago. Could understanding the trends of the US economy make you a better car washer? In this episode, Eric Wulf, ICA CEO, hosts Alex Chausovsky to check in on the current state of the US economy.  Chausovsky is an economist by trade and for several years he has spoken at The Car Wash Show on topics ranging from economic cycles to workforce development. He is al ..read more

Membership models and unlimited clubs have become the norm in the car wash industry, but the methods by which we convert visitors to members are mostly restricted to face-to-face in-person sales. This week on the show we explore the question: Could customers join our membership programs online... and could they even do it without even having visited our wash? Marcus Sheridan is a New York Times Official Web Guru, owner of a successful digital marketing agency and author of the book "They Ask, You Answer." Sheridan joins us to discuss what digital campaigns and strategies could lead to onl ..read more

“I’m always wrong. My crystal ball is shattered.” Because what the future of work holds is not only difficult to predict, it is the wrong question to ask. The question we should be asking instead: “How do we build an incredible team that can help us get to whatever the future of work looks like?" Eric Termuende, author of "Rethink Work" joins us with a bold suggestion. He shares that the best solution to talent acquisition and preparing for the ever-changing work landscape is investing in the quality of your work environment for your current employees. Termuende says the keys are to build trus ..read more

Continuing our content theme from last week, we have another conversation around artificial intelligence. Brian Sathianathan, co-founder of Iterate.AI, joins us to talk specifically about AI in the car wash space.  Iterate.AI works with companies across many industries including several big car wash and convenience store brands. Sathianathan offers unique ways AI can be used in your wash like pay stations, maintenance and managing inventory. He also addresses the security risks around customer data and the best ways to start implementing AI in your wash ..read more

Our guest is Terry Brock, who just celebrated his 40th year as a Marketing Advisor. He joins us to talk tech trends which, let's face it, are mostly AI these days.  Brock shares with us some thrilling use cases for AI in the carwash space as well as some input on common concerns. Every new technology has brought with it some fear. Brock reminds us that from fire to airplanes each advancement has introduced danger that we have mitigated with regulation.  Will you lose your job to AI? Probably not but as Brock says: you might lose it to a human that understands and deplo ..read more

Danka Dubak, director of marketing for AVW Equipment Company, joins us to go behind the brand and discuss the trends AVW is seeing in the industry from a supplier's point of view.   AVW is a family-owned business that just celebrated 51 years in operation and Dubak is the third generation. As suppliers, part of AVW's job is both anticipating and tracking shifting trends within the industry. All the trends Dubak discusses in this episode fall under the umbrella of customer experience. How can a detailing belt, squirt guns, play spaces for children, i ..read more

Tony Sposit always wanted to be a paramedic. And after high school that is exactly what he did. But in between his 24-hour paramedic shifts, he decided he wanted to find more work (he claims he was driving his wife crazy around the house). When the Frenchtown-Monroe Auto Wash opened near his home, he became an attendant loading cars into the wash. A year later he is now the assistant general manager at that location as well as running the PR for all five of their wash locations — and has earned the nickname “The Monroe Car Wash Guy.”   Sposit joins us to talk about what it was like to cha ..read more

If you’ve found yourself wondering about how you can better motivate today’s employees … or how to level up your spaghetti … you’re in luck. Our guest, Joe Mull, has some hard truths and expert tips about both in, surprisingly, the same conversation.  Mull, the author of Employalty (plus several others) and host of the podcast Boss Better Now, joins us to share his expert knowledge on better management to inspire high performance and commitment in your workplace. You will walk away from this episode as a better boss. We are sure of that. You can find out more about Joe at www.joemull.com ..read more