A Look Ahead at Customer Service in 2023
Smart Customer Service
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5d ago
Industry experts share their thoughts about what lies ahead in the new year. (Featured on ..read more
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Bot Markets Poised for Huge Growth, FMI Finds
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2w ago
Future Market Insights (FMI) has valued the global bot services market at $1.6 billion today and expects it to reach $18 billion by 2032. (Featured on ..read more
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Gartner: Customer Data and Analytics Top Customer Service Priorities in 2023
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2w ago
Customer data is great, but it needs to be actionable to affect change, Gartner analysts recommend. (Featured on ..read more
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CX Outsourcing Sees Huge Increases, Everest Group Finds
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2w ago
Everest Group says growth in customer experience management outsourcing will continue as companies seek to maximize customer retention in face of recessionary climate ..read more
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Frontier Airlines Eliminates Its Call Center
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1M ago
The low-cost airline is cutting its contact center to cut costs, a move that many see as short-sighted while others see as inevitable ..read more
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Customer Satisfaction Remains Weak, ACSI Finds
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2M ago
Customer satisfaction and spending see very slight upticks, but companies need to do a lot to keep it going, according to the American Consumer Satisfaction Index ..read more
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Customer Service Leaders See a Tough Year Ahead
Smart Customer Service
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2M ago
Sixty percent of customer service managers say this will be the toughest winter yet as fears of losing customers grow, research finds ..read more
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Salesforce Launches Contact Center
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3M ago
Salesforce Contact Center blends automation, intelligence, and real-time data ..read more
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CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend
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3M ago
The current contact center agent crisis can be solved with the right technology and customer focus, eGain's CEO suggests ..read more
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Transcosmos and NTT Partner on Virtual Contact Center for the Metaverse
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3M ago
Demonstration experiment seeks to recreate contact center and in-store customer service experiences for the metaverse ..read more
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