CCaaS Market Expected to Generate $17.83 Billion by 2029
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2w ago
Researchers from Azoth Analytics expect the cloud contact center market to grow by nearly 20 percent per year over the next five years ..read more
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Santa Tracker Uses Amazon Connect
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1M ago
NORAD's hotline for tracking Santa will use contact center technology from AWS this year ..read more
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Contact Center AI Market to Grow by 25 Percent Per Year
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1M ago
TechSci Research is expecting the worldwide contact center artificial intelligence market to grow by 24.5 percent per year through 2028. (Featured on ..read more
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U.S. Companies Fail to Meet Customer Expectations, KPMG Finds
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1M ago
Companies have reverted back to their bad habits after a sudden surge during the COVID-19 pandemic, KPMG notes in its U.S. Customer Experience Excellence report. (Featured on ..read more
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Genesys Cloud Achieves StateRAMP Authorization
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2M ago
With its StateRAMP authorization, U.S. state and federal agencies can access the latest Genesys cloud and AI technologies to improve the customer experience ..read more
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How to Build the Perfect Bot
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2M ago
New developer tools are steering automation creation. (Featured on ..read more
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Be My Eyes Integrates Be My AI into Its First Contact Center
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2M ago
Be My Eyes offers AI visual support for blind and low-vision customers ..read more
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AWS Adds Generative AI to Amazon Connect
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2M ago
Amazon's generative AI introductions include Amazon Q, Amazon Connect Contact Lens, Amazon Lex in Amazon Connect, and Amazon Connect Customer Profiles ..read more
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Contact Center Market Expected to Increase by $161.73 Billion Through 2027
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3M ago
The rising adoption of cloud-based contact centers will drive market growth, Technavio reports. (Featured on ..read more
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Call Center Fraud on the Rise
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3M ago
TransUnion report shows 90 percent of financial services contact centers see fraud attacks increasing. (Featured on ..read more
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