Smart Customer Service
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SmartCustomerService.com's mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and..
Smart Customer Service
1w ago
Customer service leaders take primary responsibility for AI but face barriers to success, Gartner finds. (Featured on ..read more
Smart Customer Service
2w ago
Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on ..read more
Smart Customer Service
1M ago
Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth ..read more
Smart Customer Service
1M ago
Valuates expects the interactive voice response software market to grow by nearly 5 percent over the next five years. (Featured on ..read more
Smart Customer Service
2M ago
New capabilities in Amazon Connect include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching ..read more
Smart Customer Service
2M ago
In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts ..read more
Smart Customer Service
2M ago
Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to grow at a compound annual rate of 21.9 percent over the next six years. (Featured on ..read more
Smart Customer Service
2M ago
AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. (Featured on ..read more
Smart Customer Service
3M ago
Cyara's president is advanced to new role while Alok Kulkarni transitions to non-executive chairman. (Featured on ..read more
Smart Customer Service
3M ago
Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape ..read more