Smart Customer Service
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SmartCustomerService.com's mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and..
Smart Customer Service
5d ago
Industry experts share their thoughts about what lies ahead in the new year. (Featured on ..read more
Smart Customer Service
2w ago
Future Market Insights (FMI) has valued the global bot services market at $1.6 billion today and expects it to reach $18 billion by 2032. (Featured on ..read more
Smart Customer Service
2w ago
Customer data is great, but it needs to be actionable to affect change, Gartner analysts recommend. (Featured on ..read more
Smart Customer Service
2w ago
Everest Group says growth in customer experience management outsourcing will continue as companies seek to maximize customer retention in face of recessionary climate ..read more
Smart Customer Service
1M ago
The low-cost airline is cutting its contact center to cut costs, a move that many see as short-sighted while others see as inevitable ..read more
Smart Customer Service
2M ago
Customer satisfaction and spending see very slight upticks, but companies need to do a lot to keep it going, according to the American Consumer Satisfaction Index ..read more
Smart Customer Service
2M ago
Sixty percent of customer service managers say this will be the toughest winter yet as fears of losing customers grow, research finds ..read more
Smart Customer Service
3M ago
Salesforce Contact Center blends automation, intelligence, and real-time data ..read more
Smart Customer Service
3M ago
The current contact center agent crisis can be solved with the right technology and customer focus, eGain's CEO suggests ..read more
Smart Customer Service
3M ago
Demonstration experiment seeks to recreate contact center and in-store customer service experiences for the metaverse ..read more