Smart Customer Service
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SmartCustomerService.com's mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and..
Smart Customer Service
3d ago
New patent underscores Openstream.ai's unique neuro-symbolic AI approach to create hallucination-free conversations between humans and AI agents ..read more
Smart Customer Service
3d ago
How companies can help users feel safe by better securing voice assistant data. (Featured on ..read more
Smart Customer Service
3w ago
Research firm MarketsandMarkets is expecting 17.5 percent compound annual growth for speech analytics worldwide over the next five years. (Featured on ..read more
Smart Customer Service
1M ago
As large language models expand and generative AI technology advances, experts see a greater role in customer service. (Featured on ..read more
Smart Customer Service
1M ago
MarketsandMarkets expects the worldwide market for customer journey analytics to more than triple in six years. (Featured on ..read more
Smart Customer Service
1M ago
AI is bringing about a seismic shift in the agent's role, according to CCW data. (Featured on ..read more
Smart Customer Service
1M ago
Gartner's customer service and support predictions for 2024 highlight the transformative impact of generative AI. (Featured on ..read more
Smart Customer Service
1M ago
Voice AI assistants add essential functionality for customers and agents. (Featured on ..read more
Smart Customer Service
2M ago
Researchers from Azoth Analytics expect the cloud contact center market to grow by nearly 20 percent per year over the next five years ..read more
Smart Customer Service
3M ago
NORAD's hotline for tracking Santa will use contact center technology from AWS this year ..read more