Smart Customer Service
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SmartCustomerService.com's mission is to help organizations improve their customer service efforts. To do this, SmartCustomerService.com provides news, news analysis, and columns about the latest customer service and support strategies and technologies. Common themes include how to streamline customer service and support processes, cut costs, increase productivity, bolster revenue, and..
Smart Customer Service
5d ago
Under a new CEO, Alvaria is changing the name of its workforce management products back to Aspect and revising its product strategy. (Featured on ..read more
Smart Customer Service
5d ago
Clay McNaught is promoted from president and COO roles. (Featured on ..read more
Smart Customer Service
5d ago
Artificial intelligence produces impressive results for companies willing to take a chance on it, speakers point out at Verint's annual conference. (Featured on ..read more
Smart Customer Service
2w ago
magazine has named its five picks in 11 categories, pointing the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales. (Featured on ..read more
Smart Customer Service
2w ago
Under a new CEO, Alvaria is changing its name back to Aspect and revising its product strategy. (Featured on ..read more
Smart Customer Service
3w ago
A new multi-agency White House initiative seeks to hold businesses accountable for time-wasting customer experience processes. (Featured on ..read more
Smart Customer Service
3w ago
Verified Market Research expects the contact center market to almost triple in six years ..read more
Smart Customer Service
1M ago
AI innovations mean interaction analytics can provide more actionable insights. (Featured on ..read more
Smart Customer Service
2M ago
Technavio expects the rise of emerging countries as call center destinations to boost the market growth ..read more
Smart Customer Service
2M ago
Technavio projects 55 percent growth over the next four years for the conversational computing technology market. (Featured on ..read more