
Comm100 Blog
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Hey, I'm Kevin Gao. I started Comm100 inspired by one simple observation: customers just want dependable answers to their questions, wherever and whenever it suits them. Founded in 2009, Comm100 is dedicated to helping organizations of every size earn greater customer loyalty through better accessibility and faster, more effective service. It starts with genuine, personalized communication..
Comm100 Blog
16h ago
At Comm100, we believe that exceptional service begins with understanding our clients’ needs firsthand. We regularly schedule onsite visits to clients across the + Read More
The post Building Connections: Key Moments from Our Recent Client Visits appeared first on Comm100 ..read more
Comm100 Blog
1d ago
Think about the last time you had a frustrating customer experience; maybe a bank that put you on hold for an hour, or + Read More
The post Student Support 2.0: The Playbook for a Frictionless University Experience appeared first on Comm100 ..read more
Comm100 Blog
2M ago
Over the years, customer service has undergone a dramatic transformation, driven by rapid advancements in technology. A sector that once relied on phone + Read More
The post A Complete Guide to Customer Service Automation appeared first on Comm100 ..read more
Comm100 Blog
2M ago
The world of iGaming is fiercely competitive, with countless platforms vying for players’ attention and loyalty. While attracting new players is essential, the + Read More
The post 5 Proven Strategies for Retaining iGaming Players appeared first on Comm100 ..read more
Comm100 Blog
2M ago
What if every student had a personal assistant, ready to answer questions, offer guidance, and simplify their academic journey—all without ever taking a + Read More
The post Higher Ed Chatbots: A Game-Changer for Student Support appeared first on Comm100 ..read more
Comm100 Blog
2M ago
The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how + Read More
The post Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar appeared first on Comm100 ..read more
Comm100 Blog
2M ago
Shopping cart abandonment is a major headache for eCommerce businesses, leading to significant lost revenue—but there’s good news: proactive chat initiatives can make + Read More
The post Implementing Proactive Chat Initiatives to Reduce Shopping Cart Abandonment appeared first on Comm100 ..read more
Comm100 Blog
3M ago
The way brands promote their solutions has changed over time. We’ve come a long way from traditional marketing tactics and embraced new ways + Read More
The post What is Conversational Marketing? A Full Guide appeared first on Comm100 ..read more
Comm100 Blog
7M ago
Enhancing customer service efficiency while maintaining quality is a paramount challenge. Chatbots have emerged as a powerful tool in addressing this, offering numerous benefits that can transform customer interaction dynamics. Here’s why integrating chatbots into your customer service strategy is essential with a low down on the key advantages of chatbots.
24/7 availability
One of the standout advantages of chatbots is their ability to remain operational around the clock. Unlike human agents, chatbots can offer consistent customer support 24/7 without breaks or downtime. This c ..read more
Comm100 Blog
9M ago
Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace. These scores not only reflect customer perceptions of your brand but also influence retention, loyalty, and advocacy. Enhancing CSAT is critical for any business that values customer-centricity. This comprehensive guide will walk you through creating a detailed CSAT improvement plan to elevate your customer service standards.
How to create a winning CSAT improvement plan
Step 1: Analyze Current CSAT Metrics Start with a thorough analysis of your existing CSAT scores. Colle ..read more