Why is customer service training important for your employees?   Why is customer service training important for your employees? Creating a customer-centric company quickly becomes a top priority for businesses looking to thrive in our consumer-powered world and a reliable way to grow the business. We have seen plenty of data that shows how a great customer experience goes a long way toward building a business that lasts but embedding this sort of thinking throughout your company requires quite a bit of finesse. The belief in superior service must be genuine and must be a motivatin ..read more

 Back To The Office Now! Work from home is over! Many Organizations are all set to welcome employees back to offices. Our work style has changed dramatically since pandemic and organizations made the move to remote work. Now bringing the work from home trend to an end and bringing back all the employees to office could be challenge for a few.  Earlier employees had challenges in making their home a workspace to work comfortability, now they have got used the comforts of working from home. There are surveys which shows most of the employees are feeling anxious to return to office ..read more

Leading Change Change is an opportunity. Today’s leaders are in an extraordinary position to think differently, cultivate mindsets that boosts adaptability and growth, and encourage their teams to achieve results. Leading others through change is a key leadership competency and has become a crucial skill set as the rate of change continues to accelerate in today’s Organizations. Managing and leading change well is a continuous and ongoing process that assures alignment of the organization’s strategies, structures, and processes. Leading change requires uniting people and creating experienc ..read more

Effective presentation skills are not solely for few people. The confidence and ability to stand up in front of an audience and speak is an extremely powerful competency. In today’s era of cutthroat competition, one needs to be a highly effective presenter right from the start of his/her career. Effective presentation skills can be developed by overcoming flaws through practice and preparation. Presentation skills refer to all the qualities you need to create and deliver a clear and effective presentation. What you present during a presentation matters, your employees may have you deliver ..read more

Hybrid Workplace – The New Way of Working The corporate world, as we know, has changed entirely and many organizations had to opt for work-from-home policies. While organizations are still struggling to become fully operative, the concept of a “hybrid workplace” has given a ray of hope for the organizations. A hybrid workplace has innumerable benefits for an organization in terms of cost reduction, revenue generation, employee satisfaction, and many more. The idea of creating a hybrid workplace is the future of how organizations are going to function overall. It depends on how the organiza ..read more

Why is Learning and Reinforcement important when Training your Employees?  Why is learning and development important? Learning and development experts and corporate training professionals spend countless hours designing programs that are intended to help employees learn valuable skills and upskill them, mainly to make them better at their jobs. This intention of training the employees for their professional development, benefits both the employees and the organization in a variety of ways. Training and development have largely evolved and moved online, recently has seen plenty of innova ..read more

Learners with a high transfer motivation will leave the training with a strong feeling of commitment, and the mindset of “Yes, I want to put this into practice! Sometimes this often gets overlooked while preparing a training program. As Trainers, we provide our learners with all the important content they need for specific training.  We sometimes forget to plan for how to increase motivation for those attending the training. So, how can we, as Trainers and Coaches, support our trainees to say “Yes, I want to apply what I have learned into practice?  Here are few ideas to consider ..read more

Online or virtual presentations appear to have increased in popularity since the pandemic. In a virtual setting, presenters have instant access to all of their audience, no matter where they are in the world. There are many best practices which apply for both in-person and virtual presentations and expert trainers understand the importance of customizing the approach to match with the current medium.   Below are some key points to keep in mind during a Virtual Presentation: It is very important to choose the right background that enhances your professional image. Avoid using a backgro ..read more

As an organization it seems impossible to eliminate stress at work, however, this does not mean that the organization or you as a Leader should not be involved in managing stress of yourself and your team members. Stress management in the workplace is critical and the benefits it brings to the organization is immense. Before we dive deep into stress management techniques or stress management strategies, it is important we understan ..read more

The Importance Of Leadership Training At Workplace Leadership skills are essential for individual development and the overall success of an organization, however, they are undervalued by many organizations. It is commonly assumed that leaders and good managers are born with these attributes and they cannot be taught. Not only is this concept incorrect, but it creates an environment where individuals are disinterested in learning and personal development. In recent years’ basic leadership training initiatives has become popular as organizations realize the benefits and are clear on the benefits ..read more