In 2014, the cloud-based research platform Dedoose suffered a catastrophic crash, losing customer data and backups simultaneously. We examine the causes of the Dedoose crash, its impact on users, and crucial lessons for anyone relying on SaaS. Learn how subpar backup practices, like monthly-only backups and overwriting previous versions, can lead to disaster. Hear how Dedoose responded and key steps to prevent your own cloud data calamity. Links from this episode: https://www.informationweek.com/it-infrastructure/social-science-site-using-azure-loses-data#close-modal https://www.insidehighered ..read more

In 2014, the cloud-based research platform Dedoose suffered a catastrophic crash, losing customer data and backups simultaneously. We examine the causes of the Dedoose crash, its impact on users, and crucial lessons for anyone relying on SaaS. Learn how subpar backup practices, like monthly-only backups and overwriting previous versions, can lead to disaster. Hear how Dedoose responded and key steps to prevent your own cloud data calamity. Links from this episode: https://www.informationweek.com/it-infrastructure/social-science-site-using-azure-loses-data#close-modal https://www.insidehighered ..read more

In this episode, we uncover the troubled history of Carbonite, a once prominent cloud backup provider plagued by lawsuits. In one Carbonite lawsuit they were the plaintiff, in another they were the defendant. From using inadequate storage arrays to failing to protect customer data, Carbonite's story serves as a warning for backup customers. Learn the importance of thoroughly vetting backup vendors and the risks of blindly trusting marketing claims. Don't miss this deep dive into Carbonite's multi-million dollar legal battles and valuable lessons for anyone relying on cloud backup services. St ..read more

In this episode, we uncover the troubled history of Carbonite, a once prominent cloud backup provider plagued by lawsuits. From using inadequate storage arrays to failing to protect customer data, Carbonite's story serves as a warning for backup customers. Learn the importance of thoroughly vetting backup vendors and the risks of blindly trusting marketing claims. Don't miss this deep dive into Carbonite's multi-million dollar legal battles and valuable lessons for anyone relying on cloud backup services. Stories discussed in this episode: https://backupcentral.com/carbonite-liar/ https://arc ..read more

In this episode, we uncover the troubled history of Carbonite, a once prominent cloud backup provider plagued by lawsuits. From using inadequate storage arrays to failing to protect customer data, Carbonite's story serves as a warning for backup customers. Learn the importance of thoroughly vetting backup vendors and the risks of blindly trusting marketing claims. Don't miss this deep dive into Carbonite's multi-million dollar legal battles and valuable lessons for anyone relying on cloud backup services. Stories discussed in this episode: https://backupcentral.com/carbonite-liar/ https://arc ..read more

In this episode of The Backup Wrap-Up, Curtis and his co-host dive into the chaos caused by Salesforce's accidental "modify all" permission change in 2019. They explore the fallout from this real-world SaaS disaster, including how Salesforce scrambled to restore proper permissions and the frustration felt by impacted customers. Curtis and his co-host discuss the crucial role third-party backups could have played in mitigating the impact of this incident, and why relying solely on a SaaS vendor's recovery capabilities can leave organizations vulnerable. They also share practical advice on how l ..read more

In this shocking episode of The Backup Wrap-up, we delve into the jaw-dropping data loss disaster that struck global consulting giant KPMG at the height of the 2020 pandemic. With one errant click, a Microsoft 365 admin accidentally wiped out months of critical Teams chat data for a staggering 145,000 employees. Join host W. Curtis Preston as he unravels this extraordinary tale of digital destruction and explores the crucial lessons it holds for organizations relying on Microsoft 365 and other SaaS platforms. Curtis breaks down the differences between retention policies and actual backups, exp ..read more

In this important episode of the Backup Wrap-up, W. Curtis Preston, AKA Mr. Backup, takes you on a deep dive into the shocking story of the OVHCloud data center fire of 2021. This catastrophic event left hundreds of customers scrambling to recover their precious data (often without backups), exposing the startling truth about OVHCloud's data center and backup practices and the devastating consequences of misplaced trust in cloud providers. As usual, Curtis is joined by guest host Prasanna Malaiyandi as they unravel the complex web of controversial decisions, legal battles, and hard lessons lea ..read more

In this episode, we uncover the little-known but cautionary tale of Musey, a startup building an interior design app that catastrophically lost everything when an admin accidentally deleted their entire Google Workspace account. We dive deep into: How a single slip-up by an admin led to over $1.5 million of intellectual property stored in Google Drive getting instantly wiped out Musey's desperate attempts to get their data back by contacting Google and even filing a lawsuit How not even the cloud giants like Google have an obligation to restore customer data lost due to error or malfeasance W ..read more

In this episode of Restore it All, our hosts Curtis and Prasanna delve deep into the recent significant developments in the world of data backups, with a special spotlight on Microsoft 365's about-face on native user backups. They dissect Microsoft's sudden realization of its potential revenue streams and the ramifications of its new direction. The duo also discusses the intricacies of Microsoft's new backup APIs, sharing insights into the former approaches and the strategic changes aimed at enhancing backup efficiency. They traverse the landscapes of various vendors like AWS and Salesforce, d ..read more