Bribery. Corruption. Ethical misconduct. These terms have strong connotations, inspiring images of high-level conspiracy and backroom deals. But bribery can occur at any level of an institution, from front-line workers to powerful executives. And no matter where it occurs, it can erode trust in public institutions, which can have negative downstream effects on the health of a society and population. But how do we stop it once it starts? Diana Dakhlallah, Assistant Professor in Organizational Behavior at the Desautels Faculty of Management, tested a possible solution a Moroccan hospital. Step ..read more

Why do some organizations continue to flourish despite the harm they cause to their workers, consumers, and surrounding communities? Is there a single person or group within an organization who should be blamed for misconduct, or is misconduct a foundational structure within some institutions? On this episode of the Delve podcast, Sarah Gordon, Desautels Professor of Organizational Behaviour, and host Saku Mantere discuss why organizational misconduct is so prevalent in society. Through a closer look at the Chicago Police Department, Professor Gordon explores possible ideologies and structures ..read more

What does a military officer, a performer acting as Santa Claus, and a tech employee in Silicon Valley have in common? They all work in fields where their bodies are intentionally governed by organizational systems intent on shaping them into an idealized image of a worker. Indeed, every single body engaged in work is encouraged to undergo body work in order to be employable in their chosen industries and maintain their roles. However, body work affects different bodies disproportionately. How does organizational body work impact equity, diversity, and inclusion in the workplace? And how can w ..read more

Could accounting hold the key to successfully implementing climate change initiatives, achieving equality and diversity in the workplace, and contributing towards a more sustainable future? Current research shows that accounting and global regulatory accounting practices are essential for organizations to reach sustainability goals that have a more measurable impact. An accounting perspective can also shift how organizations approach sustainability toward a holistic standpoint instead of piecemeal solutions or departmental silos.   On this episode of the Delve podcast, Professor Brian Wen ..read more

What can older generations learn from Millennials and Gen Z about leadership, strategy, and dealing with crisis? And how can these younger generations unlock their professional potential by engaging in meaningful work and taking larger roles in organizational strategy and change? On the Delve podcast, Desautels Professor Karl Moore and Lightspeed and Age of Union Founder Dax Dasilva discuss communication beyond traditional hierarchies, the value of reverse mentorship and receiving feedback, and what real equality, diversity, and inclusion can look like in an organization. In Moore’s new book ..read more

What if just doing your job causes you to lose your job? New technologies have constantly replaced old technologies for hundreds of years, but new digital technologies, namely artificial intelligence and other data-driven technologies, are doing more than replacing old tech—they’re replacing the people who create those technologies in the first place. On the Delve podcast, Alain Pinsonneault, Desautels Professor of Information Systems and IMASCO Chair in Information Technology, and fellow Desautels Professor of Information Systems Emmanuelle Vaast examine how digital technology enables and thr ..read more

What does accounting have to do with sustainability? Essentially, everything. In general, accounting isn't the first thing that comes to mind when most people think about sustainability, whether that means climate targets or diversity on boards. But just as research and regulations around sustainability have expanded in recent years, so has sustainability accounting, focusing on activities of an organization that have a direct impact on its environmental, social, and governance aspects. On the Delve podcast, Desautels accounting professor Brian Wenzel discusses the role of accounting and accou ..read more

Craft business, such as microbreweries and ethical chocolate companies, has seen a rise in the past several years, with many claiming to put values over excessive profit. Meanwhile, larger, economically driven businesses, such as Silicon Valley Bank, have imploded in the wake of questionable decision making. Are craft businesses somehow more ethical or moral than others? Or is business ethics an oxymoron? The answer really depends on values.  In this episode of the Delve podcast, On this episode, Jo-Ellen Pozner, a professor at the Leavey School of Business at Santa Clara University, joi ..read more

Why is being overqualified for a sought-after job at a desirable workplace seen as a drawback? Despite having prestigious educations and impressive work credentials, these candidates get turned down by hiring managers, often before they even get an interview. Desautels Professor Roman Galperin ran experimental studies to figure out what hiring managers really thought about these exceptionally qualified job candidates. They found that the signals that candidates give about their capability for a job are linked to hiring managers’ perceptions of commitment—namely, the concern that overqualified ..read more

Logically everyone knows that software doesn’t have feelings, but AI chatbots that express emotion—as well as other advanced artificial intelligence tools like Google AI’s chatbot and ChatGPT—have a sentient quality that places them somewhere between machine and human. Conventional customer service wisdom shows that when human employees express positive emotion, customers give higher evaluations of the service. But when emotionally expressive chatbots enter the equation, people’s reactions change depending on their expectations. Research by Desautels Faculty of Management professor Elizabeth H ..read more