Thank you for joining us for another episode of the CU Lab. I’m Randy Salser with America’s Credit Unions, and today I am sitting down with Liz Santos, Chief of Staff, Executive Benefits Practice at Gallagher, to talk about Mergers and Acquisitions, and unifying Two Different Executive Total Compensation and Benefits Programs.    Join Gallagher expert Liz Santos for an informative session to explore: the typical situations that she is seeing when it comes to bringing two different compensation and benefits programs together, the first step in the unification process, how a reten ..read more

Thank you for joining us for another episode of the CU Lab. I’m Randy Salser with America’s Credit Unions, and I’ll be your moderator. Today I am sitting down with Lynn Sautter Beal, Vice President of Implementation and Success at Upstart. We are going to talk about ensuring safety and soundness with AI.  Join Upstart expert Lynn Sautter Beal, Vice President of Implementation and Success for an informative session to explore why credit unions are applying AI to lending and how to empower credit unions to regulators and outside examiners through AI models during exams to ensure transparenc ..read more

Thank you for joining us for another episode of the CU Lab. I’m Randy Salser, President of NAFCU Services, and today I am sitting down with Elizabeth Houser, Director of Cyber Defense at DefenseStorm, and James Bruhl, Director of Cyber Threat Intelligence at DefenseStorm.   The recent bank run at Silicon Valley Bank has clearly shown how dangerous false information can be, proving that financial panics aren't just things of the past like we see in old movies or history books. Social media's ability to spread rumors and fear quickly played a big role in this panic, as social media pos ..read more

Thank you for joining us for another episode of the CU Lab. I’m Randy Salser with America’s Credit Unions and I’ll be your moderator. Today I am sitting down with Liz Santos, Chief of Staff, Executive Benefits Practice at Gallagher, and we’re talking about Retaining Key Positions During Mergers and Acquisitions.  Liz shares the changes she is seeing in the credit union industry regarding mergers and acquisitions and the number of reasons for these changes. She also shares the options credit unions have regarding leadership retention, the risks to the continuity of leadership through a mer ..read more

Welcome to the 100th episode of the show, everyone! I, your moderator Randy, am thrilled to be joined today by Eric Kraus, the head of products and services at FIS. Join us as we delve into the evolving landscape of fraud prevention and detection. As we navigate the intricacies of payment fraud trends over the last three years, Eric sheds light on the impact of the surge in digital interactions, emphasizing the persistent challenges of card enumeration and account takeover scams. We explore the resurgence of seemingly old-school tactics like check fraud and the alarming rise of generative AI i ..read more

Your moderator Randy is back for today's episode in which I take a deep dive into the ever-evolving landscape of vehicle protection in the era of electric cars and extended ownership, and I have Patrick Lynch, VP of Sales of Automotive Solutions at Allied Solutions, joining me for this insightful conversation! We reflect on the past four years since the pandemic hit, exploring how supply chain issues initially impacted vehicle values and gap claims, and Patrick takes us through the surprising shifts in the market, discussing the unique challenges posed by electric vehicles, from rapid deprecia ..read more

Welcome back to CU Lab where I, your host Randy, am joined this time by Matt Roe, the Chief Revenue Officer at Open Lending, to delve into the dynamic landscape of near and non-prime consumer trends in the used and new car markets. As we reflect on the challenges and opportunities of the past year, Matt sheds light on Open Lending's commitment to making vehicle ownership more accessible, especially for underserved credit union members. We explore the impact of the Fed's interest rate hikes on near and non-prime consumers, discussing the factors that contributed to a significant decline in used ..read more

I, your host Randy, am interviewing Cindy Bryant and John DeLuccia of Allied Solutions, with Cindy the SVP of Client Sales and Service and John a CPI Sales Specialist. They are joining me today to take a deep dive into the world of premium protection and the advantages of Single Monthly Premiums (SMP). As the insurance market experiences turbulence, we explore how credit unions can assist uninsured members in keeping their vehicles amidst rising costs ..read more

Join me, your host Randy, in this episode as I sit down with Ryan Gifford, the senior VP of client success at LinkedIn, to discuss the landscape of student lending in 2023 and provide insights into the 2024 outlook. We delve into the challenges and opportunities credit unions face in navigating student lending, emphasizing the importance of understanding the distinctions between federal and private loans. Ryan highlights the dual components of education lending—in-school loans and student loan refinance—shedding light on the potential for credit unions to engage with younger demographics. We a ..read more

In this episode of the CU Lab, your host Randy sits down with Elizabeth Houser, Director of Cyber Defense, and James Broad, Director of Cyber Threat Intelligence, both from DefenseStorm. We explore the critical topic of safeguarding credit unions with threat intelligence, with Elizabeth defining threat intelligence as analyzed information about cyber threats, emphasizing its simplicity, and James discussing the role of threat intelligence feeds in real-time risk reduction. The conversation covers evolving cyber threats, staying current with trends, and dispels the misconception that threat int ..read more