CU 2.0 Podcast Episode 235 Peter Barnard CUSO rkGoBig on Helping Small Credit Unions Succeed
The CU2.0 Podcast
by Robert McGarvey
4d ago
Ignite and preserve. Right there is the motto of rkGoBig, a CUSO with a singular focus: helping smaller credit unions survive and indeed prosper. That seems a Sysephean task? Peter Barnard. CEO of CUSO rkGoBig, firmly believes that cooperation among credit unions is a fast way to help more small credit unions survive. To that end, rkGoBig offers a basket of services include a compliance toolkit - a real help when dealing with the regulator - credit cards, a shared core, card processing, shared back office processing and, well, you get the picture: rkGoBig has the tools a 21st century credit ..read more
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CU 2.0 Podcast Money Talks Episode 8 with Kirk Kordeleski on Why Low Pay for the CEO Sets Your CU on a Path of Failure
The CU2.0 Podcast
by Robert McGarvey
4d ago
Pick a number and here’s the question: over the last 11 years CEO pay in credit unions has gone up 2% per year, 5% per year, or greater than 10% per year? Take a deep breath now.  The answer is 7.5%, said Kirk Kordleski, past CEO of Bethpage Credit Union, one of the nation’s biggest, and now a consultant specializing in retirement plans with OM Financial. If that number rocks you, grab tight now because in this podcast Kordeleski explains why the CEO who can successfully lead your credit union in today’s hyper competitive marketplace will need that big annual raise and also why he or s ..read more
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CU 2.0 Podcast Episode 233 Mac Thompson White Clay on Creating More Member Successes, Really!
The CU2.0 Podcast
by Robert McGarvey
1w ago
Are you helping your members succeed? Before answering know a couple things.  Banks - definitionally - are in business to benefit their shareholders. A credit union, says Mac Thompson, founder and president of White Clay, which uses data analytics to help deliver more member successes, has as its mission member success. But it’s the getting there that is the journey. To do it, said Thompson, many credit unions find themselves on a cultural makeover - and that’s not always easy and rarely is fast. Now, you might think that a podcast with a data analytics geek would be a fast jump into ..read more
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CU 2.0 Podcast Episode 234 Anthony Dedousis CEO Revival Homes on ADUs and Our Housing Crises
The CU2.0 Podcast
by Robert McGarvey
2w ago
Quick now, no Googling, what’s an ADU? In the next half hour you will learn a lot about ADUs - which, by the way, are accessory dwelling units and recently California law has made it much easier to site an ADU on an existing homesite. That’s good because California’s homeless crisis only worsens and one step in the right direction is more housing.   Other parts of the country - from Portland OR to Connecticut and Austin TX - also are embracing ADUs. By the way, you surely have heard other names for ADUs. They’ve been called granny flats, casitas, in-law units, and lots more.  Thy ..read more
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CU 2.0 Podcast Episode 233 Kevin Cimring Paperwork CEO on Today's New Financial Wellness Tools
The CU2.0 Podcast
by Robert McGarvey
3w ago
Think back - when did you first hear about financial wellness tools - maybe paper workbooks, possibly websites, and of course now apps? Years and years ago, right, certainly as regards the paper tools. What success did those tools deliver? For individuals with financial challenges, also for the financial institutions that offered them? The blunt answer is that in many instances the outcomes fell far short of the initial expectations and hopes. This is where Kevin Cimring enters. Co-founder and CEO of Paperwork, a new toolkit that Cimring says will in fact deliver positive outcomes, both for ..read more
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CU 2.0 Podcast Episode 232 Ken Kondo Mahalo Banking on Real Innovation in Mobile Banking
The CU2.0 Podcast
by Robert McGarvey
1M ago
Name the last big innovation in mobile banking. No rush. It's understandable if you are stumped because, well, there really haven't been many in the past half dozen years. Ken Kondo, newly appointed chief innovation officer at Troy, Mich. based Maholo Banking, is on the show to tell his plan for upping innovation in mobile banking. And he believes more innovation is critical if credit unions are to win more members from the younger demographics. Quick now, do you know what a magic eight ball is in tech speak? Or Konami Code? If you do, know that you will hear Kondo's take on these topics ..read more
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CU 2.0 Podcast Episode 231 Amy Travers NA Security on Voice Biometrics
The CU2.0 Podcast
by Robert McGarvey
1M ago
Here’s a secret you don’t know about the CU 2.0 Podcast. Just about in every show there are some minutes of talk before the show really starts  Most shows do similar. It helps get the guest comfortable and, importantly, it lets the host do a sound check to make sure all is working. Those minutes almost always are deleted in editing. Not in this show with Amy Travers, a regional vice president with NA Security focused on biometrics - voice - in financial services. That’s because we started by chatting about her personal background, growing up in County Donegal in the northwest of Ireland ..read more
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CU 2.0 Podcast Episode 230 Tailwind's Andrew Tull on Humanizing Software + Software as a Relationship
The CU2.0 Podcast
by Robert McGarvey
1M ago
Discover software as a relationship. That’s the tagline used by Austin TX based Tailwind which says it thrives on handling the knottiest IT problems and also that it is human based - and isn’t always so in IT. On the show today is partner Andrew Tull who explains exactly what Tailwind means when it talks about software as a relationship and also about how Tailwind genuinely takes the people side of the business to heart. A key point Tull makes is that one size fits all simply does not work when it comes to credit union tech. Many - most - credit unions are very individual and so are their m ..read more
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CU 2.0 Podcast Money Talks Episode 7 with Kirk Kordeleski on Revisiting a Now Out of Date SERP or a 457F Retirement Package
The CU2.0 Podcast
by Robert McGarvey
2M ago
Lucky you. You negotiated a satisfactory SERP (Supplemental Executive Retirement Plan) or maybe it was a 457F bonus package. Just one problem: Ballooning prices in today’s economy coupled with the fast paced growth many credit unions have experienced in the past five years probably have rendered those plans as woefully too small. Remember, the standard goal of much retirement planning is to give the retired executive an income equal to about 65% of his/her last three years’ income. Plans that fall well shy of that mark make for unhappy retirees. Such plans - if offered in a package to help ..read more
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CU 2.0 Podcast Episode 228 Vaneet Grewal Ovation CXM on Fixing Your Broken Member Journeys
The CU2.0 Podcast
by Robert McGarvey
2M ago
You know about CRM. Now learn about CXM, a new approach to knowing and managing your members' journeys. OvationCXM is on the show today and Vaneet Grewal, head of banking and financial services, is here to tell us about the emerging field of CXM, customer experience management.  Here's what OvationCXM says about what it does: "OvationCXM is the first platform to take your uncoordinated internal, customer and third-party interactions and turn them into exceptional journeys in the moment, start to finish. No rearchitecture required." Understand: CXM is not CRM. CRM is what Salesforce and ..read more
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