CUES Podcast
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Welcome to the CUES Podcast! Credit Union Executives Society supports this interview-format show that features credit union industry leaders and cross-industry experts discussing their perspectives on credit union topics and trends relevant to you. The show is hosted by James Lenz, CUES Professional Development Manager, and Lisa Hochgraf, CUES Senior Editor. We explore topics like leadership,..
CUES Podcast
1w ago
In this episode we talk about human-centered leadership. Returning to the show as our guest is CUES’ own VP/Consulting Services Lesley Sears, who heads up our CUES Consulting offerings.
She explains the difference between a business-centered culture and a human-centered one and shares why centering your people will ultimately be better for the business.
“In business-centered leadership, you're primarily focused on the numbers. You're focused on the ways of business that are outside of the people,” Sears says. “Are we strategically aligned? Are we getting our numbers? What is the data showing ..read more
CUES Podcast
1M ago
Knowledge is key to success in business lending, according to Jim Devine, co-founder, CEO and chairman of Hipereon, a financial training company based in Washington state, and lead faculty member for CUES’ School of Business Lending, which starts April 1.
In this latest episode of the CUES Podcast, Devine says his aim with the school each year is to “make sure ... that everybody going out the back door has the foundational skills that give them confidence that they can take a set of financial statements from a prospective borrower, do a diagnostic assessment of the performance of that busines ..read more
CUES Podcast
1M ago
Fintech, including artificial intelligence, is at the top of many credit union leaders’ worry list for 2024.
The guest in this episode of the CUES Podcast, Scott Snyder, has ideas for how to approach these concerns that should be steadying. A recognized thought leader in technology and innovation, Snyder has more than 30 years of experience in emerging technologies, business strategy and innovation, and digital transformation for Global 1000 companies.
When it comes to emerging and potentially disruptive technology, Snyder says, “the biggest fear of any leader, and I'll throw boards into tha ..read more
CUES Podcast
2M ago
The 2023 CUES Emerging Leader says the best advice he got about the CUES Emerge program was not to go into it with a preconceived notion about what his business case for the competition phase would be.
In this episode of the CUES Podcast, Jayde DelGado, CCM, branch manager for $1.8 billion Harborstone Credit Union, Lakewood, Washington, tells the story of a 1:1 meeting with his CEO, CUES member Geoff Bullock and the 2017 winner of the challenge, then called Next Top Credit Union Exec. DelGado brought several ideas for problems his business case could help solve.
"Forget about all that,” DelG ..read more
CUES Podcast
3M ago
Resilience is “about being tough, but it’s also about being flexible, and truly resilient leaders know when to be which,” Heather McKissick, I-CUDE, says in the latest episode of the CUES Podcast. McKissick is the CEO of CUES.
The decision about when to be tough and when to be flexible, McKissick explains, “depends on the forces that we are up against—because some things you can predict because of wisdom or history or experience, and other things are unpredictable. And there are times when you have no choice but to work with what you’ve got in order to withstand and … keep moving forward.”
B ..read more
CUES Podcast
3M ago
Erica Taylor says her best advice for credit unions on how to best further their DEI journeys is to listen, really listen, to staff and their communities.
“Start with listening and truly listening to hear..., listening to understand people,” says Taylor, VP/communications and community relations for $20 billion Golden 1 Credit Union, headquartered in Sacramento, California. “It’s powerful stuff. It builds trust. It empowers everyone that is listened to. … It’s good all around.”
Like all credit unions, Golden 1 CU was founded on ideas of equity and helping one another. More recently, the ..read more
CUES Podcast
4M ago
In this episode, Lesley Sears talks about the implications of research showing that newly promoted employees are more likely to leave your organization—and what you can do to mitigate their flight risk.
“When we promote somebody, we’re assuming we’re building loyalty,” says Sears, CUES’ VP/consulting. “We’re … really feeding into and developing this person. But statistics have shown us that that’s not always the case.
“ADP has come out with a research study that shows 29% of the people that were newly promoted left, transitioned out versus 18% that normally would have.”
Spoiler alert: Sears ..read more
CUES Podcast
4M ago
Terrance Williams says it was his dad who taught him to be a leader who listens, an intern who asked him how he knows insurance is still the right career for him and his parents together who instilled in him his mantra of “paying it forward.”
In this episode of the CUES Podcast, Williams, the new president/CEO of CUESolutions provider TruStage®, illustrates his leadership style by describing his approach to having lunch.
“I want to make sure that everyone’s comfortable engaging with me,” says Williams. “When I go get lunch, I talk to everyone in the cafeteria, regardless of their role, and reg ..read more
CUES Podcast
4M ago
Terrance Williams says it was his dad who taught him to be a leader who listens, an intern who asked him how he knows insurance is still the right career for him and his parents together who instilled in him his mantra of “paying it forward.”
In this episode of the CUES Podcast, Williams, the new president/CEO of CUESolutions provider TruStage®, illustrates his leadership style by describing his approach to having lunch.
“I want to make sure that everyone’s comfortable engaging with me,” says Williams. “When I go get lunch, I talk to everyone in the cafeteria, regardless of their role, and reg ..read more
CUES Podcast
5M ago
Chris Jones and his team have renamed their company to better represent what they do. Jones is a senior benefits consultant and partner in PARC Street Partners. PARC stands for plan, attract, retain and compensate—all key elements of the company’s work to help credit unions create a succession plan, attract, retain and compensate key executives so that both the executives and the credit union “win the financial game.”
In the end, he says in the show, the credit union’s members win too.
“If the credit union is winning the financial game, the executive should win the financial game,” he says. “A ..read more