Season 7 – Episode 10: Existential Threats Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android This is take 2 on “what keeps you up at night?”. The DIPP crew discusses major industry issues including the rise of vehicle theft, OPCF 49, broker cancellation as a way to manage carrier profitability, embedded insurance, connectivity and technology progress. If that wasn’t dark enough for you, the team also discusses potential existential threats such as earthquake and banking collapse. Takeaways The endorsement debate raises questions about ..read more

Season 7 – Episode 9 Shawn Antao – EY Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android In this episode, the hosts interview Sean Antao, a partner at EY and leader of the Insurance Technology Consulting arm. They discuss various topics related to Guidewire implementations and broker connectivity. The conversation covers the dominance of Guidewire in the Canadian market, factors affecting the cost of implementations, and the challenges in creating broker connectivity. They also touch on the standardization of API connections, the role of ..read more

Season 7 – Episode 8 Adam Hare Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android In this episode, Adam Hare, CEO of Petley-Hare Limited, shares his journey in the insurance industry and the rebranding process his company went through. The conversation covers topics such as the impact of branding, the cancellation of carrier contracts, and the process of rebranding a brokerage. Adam emphasizes the importance of staying true to your brand and making tough decisions when necessary. Adam discusses his journey of starting an agency, creating ..read more

Season 7 – Episode 7: Greg Purdy Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android Greg Purdy, CEO of Rival, joins the DIPP crew to discuss his background in insurance and software, his decision to join Rival, and the company’s focus on changing the broker automation process. Rival’s unique competitive advantage lies in its active engine that uses AI to optimize workflows and provide a more intuitive user experience. The company’s RPM platform and marketplace aim to connect data exchange and offer third-party products seamlessly. Rival ..read more

Season 7 – Episode 6: Tracy Riley Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android In this conversation, the DIPP crew are joined by Tracy Riley, Chief Insurance and Technology Officer at Wawanesa Insurance. They discuss the importance of real-time connectivity, Wawanesa’s API sharing initiative, the significance of mutuality in the company, and the decision to opt out of aggregators. Tracy also shares insights into the responsible use of AI in underwriting and the disbanding of the Digital Broker Council. Overall, the conversation hig ..read more

Season 7 – Episode 5: Ema Roloff Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android In this episode, Emma Roloff, co-founder of Roloff Consulting, joins the podcast to discuss digital literacy and the challenges and opportunities in the insurance industry. Emma emphasizes the importance of understanding key technologies such as AI, cloud computing, and IoT. She also highlights the need for CEOs to focus on people and process when undergoing digital transformation. Emma shares insights on selling and buying differently, with a focus on ed ..read more

Season 7 – Episode 4: Benchmarking with Carey Wallace Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android In this episode, host Tom Reid and his colleagues Steve Earle, Adam Mitchell, and Jeff Roy are joined by Carey Wallace, founder of Agency Focus. The episode focuses on key performance indicators (KPIs), metric tracking, the impact of compensation structure, and the efficiency of Canadian brokerages. Carey shares insights from her experience as a fractional CFO and consultant for independent insurance agents, highlighting the importanc ..read more

Season 7 – Episode 3: Benchmarking with Brett Boadway Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android In this episode, the DIPP crew discuss benchmarking in the insurance industry with IBAO COO Brett Boadway. They cover topics such as metrics for sales, measuring efficiency, customer sentiment, and colleague satisfaction. The conversation explores various metrics used in the insurance industry and how they are measured. Key criteria include employee satisfaction, carrier relationships, transaction costs, tools and systems for measurem ..read more

Season 7 – Episode 2: CPC – What Do Brokers Want? Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android The DIPP crew explore the evolution of contingent profit sharing commissions (CPCs) in the insurance industry, as well as the factors that affect CPCs, such as loss ratio and retention, and the challenges brokers face in managing CPCs. They also explore the role of brokers in fraud prevention and the importance of data accuracy. The conversation highlights the impact of external factors, such as weather patterns and regulations, on CPCs ..read more

Season 7 – Louis Gagnon Audio Video Audio Video Toggle Navigation SUBSCRIBE: iTunes Google Spotify Android In this episode of the Digital Insurance Pint Podcast, host Tom Reid and his colleagues interview Louis Gagnon, CEO of Intact Financial Corp. They discuss various topics, including Louis Gagnon’s journey to becoming CEO, improving service in facility insurance, Intact’s strategy for CSIO standards-based APIs, balancing connectivity and aggregators, and the system switch and platform development at Intact. The conversation covers various themes related to the insur ..read more