In this episode of the Unscripted podcast, host Sarah Nicastro talks with Clinten van der Merwe, SVP and Head of Global Service and Project Management at TOMRA Recycling, about moving away from the “aftermarket as an afterthought” mentality, his North Star process, and the importance of storytelling in creative influence. This session was recorded at Future of Field Service Live in Cologne. Clinten is a well-established Senior Service Management and Leadership Professional with vast global experience leading significant business transformation and optimization initiatives. He excels in addres ..read more

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Teresa Carneiro, Field Service Engineer at STEMCELL Technologies, for a conversation about what drew her to field service, what she enjoys about the FSE role, the realities of being a young woman in field service, and her perspective on how her career might evolve. Teresa, a 24-year-old from Portugal, recently completed her master's degree in biomedical engineering following a bachelor's in the same field. Due to limited career opportunities in Portugal, she sought work abroad and aimed for Germany. For the past five mont ..read more

In a session from the Future of Field Service Live Tour in Stockholm, Sarah speaks with Darian Ari, Director of Nordic B2B Solution and Implementation at GlobalConnect, about being a young leader, taking chances on new talent, and tackling the service optimization trifecta of enablement, empowerment, and execution. With deep expertise in IT and Telecommunications, Darian's practical skills make him a standout leader. He excels in critical business management and strategy, optimizing operations and driving growth while prioritizing employee satisfaction, coaching, and a positive organizational ..read more

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes back Rainer Karcher, sustainability enthusiast, “climate activist in a suit,” and former Chief Sustainability Officer, who has recently departed the corporate world to start helping companies work toward their sustainability objectives. Rainer shares knowledge on current trends, common missteps, and the reasons why every organization should be invested in this topic. Rainer is the Founder and Managing Director of Heartprint. He brings over 25 years of IT experience from leading companies like Allianz Technology, IBM, and ..read more

Our host Sarah takes the hot seat as she is interviewed by professor Hany Salah of the American University in Cairo about the relevance of service transformation, best practices, and trends impacting how companies are innovating and evolving. Sarah Nicastro is the creator of Future of Field Service and VP, Customer Engagement at IFS. After completing her bachelor’s degree in psychology and then her MBA, Sarah intended to get into the non-profit sector, but life had other plans. She began her career in the media with Field Technologies magazine never even having heard the term “field service ..read more

In this episode of the Unscripted podcast, host Sarah Nicastro takes the hot seat as she is interviewed by Professor Hany Salah of the American University in Cairo about the relevance of service transformation. They focus on the shift from viewing service as a cost center to a profit center and the importance of mindset shifts and change management. They further discuss best practices and trends impacting how companies are innovating and evolving.  Sarah Nicastro is the creator of Future of Field Service and VP, Customer Engagement at IFS. After completing her bachelor’s degree in psycho ..read more

In this solo episode of the Unscripted Podcast, host Sarah Nicastro recaps the Future of Field Service Live event in Cologne, Germany, highlighting key insights from experts at Rolls Royce Power Systems, TOMRA Recycling, Thermo Fisher Scientific, and Electrolux on industry innovation, strategic vision, talent diversity, and service transformation. The conference emphasized the importance of attracting and retaining talent while maximizing existing resources to drive efficiency and innovation in the field service industry. Sarah Nicastro is the creator of Future of Field Service and VP, Custom ..read more

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Corrie Prunuske, former President of CoolSys, for a conversation around her experiences as a woman advancing her career in service, the importance of sponsors and how they differ from mentors, the differences between diverse and inclusive, and much more. Corrie is an experienced executive general manager and growth leader with a proven track record of delivering exceptional results. With over 28 years of leadership experience at Johnson Controls, she excels in sales and operational strategy execution. Corrie is deeply pas ..read more

In this episode of the Unscripted podcast, host Sarah Nicastro shares an overview of the first Future of Field Service Live event of 2024, which took place in Stockholm on May 21st. Sarah talks about her interviews with Frank Gregoire from Miele, Roy Dockery, author of The Art of Leading, and Darian Ari. The main subjects of the conversations included the evolving role of service in organizations, field service leadership, technology, and change management. If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts. Also, subscribe to ..read more

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Scott Mautz, author of The Mentally Strong Leader and founder and CEO of Profound Performance, a keynote, training, and coaching company. Scott is a former Procter & Gamble executive who successfully ran four of the company’s largest multi-billion dollar businesses. He has been named a "CEO Thought-leader" by The Chief Executives Guild and a "Top 50 Leadership Innovator" by Inc.com. Scott shares his strategies for building mental strength and overcoming challenges as a leader. He also explores topics such as self-regu ..read more