"Difficult" Women: A Revolution Rises
The Future of Customer Engagement and Experience Podcast
by Cali Green, Chinisha Scott
1y ago
Sub·ver·sive with Cali Green: "Difficult" Women: A Revolution Rises episode features Chinisha Scott, "The Daily Show" Segment Director, Emmy nominated filmmaker, and co-chair of the Writers Guild East's Women of Color Caucus.  We discuss the idea of "difficult women," the article that sparked this podcast, how the label impacts women across industries and enterprises, and why a revolution in the workplace is rising as women become exhausted with the double standard.  _ FOLLOW & CHAT: FCEE  + Cali Green Chinisha - EPISODE REFERENCES:  Difficult women: Exhausted by bias ..read more
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Industry vs. Art: Lacking Diversity is Expensive
The Future of Customer Engagement and Experience Podcast
by Cali Green, Win Rosenfeld
1y ago
FOLLOW & CHAT: FCEE  + Cali Green Win Rosenfeld Monkeypaw Productions Sub·ver·sive with Cali Green: EP 2, features Win Rosenfeld, President of Monkeypaw Productions—'Get Out' (2017), 'Us' (2019), 'Nope' (2022). Monkeypaw stands as one of the biggest and (most profitable) companies telling stories that amplifying art from marginalized voices, making Win the perfect person to discuss how industry and art collide. In our delightfully candid conversation, Win shares his disdain institutions and details his pivot from covering politics as a journalist to helping dream up some of the most o ..read more
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It Gets Greater Later: Ageism + Gender in the Workplace
The Future of Customer Engagement and Experience Podcast
by Cali Green, Bevy Smith
1y ago
FOLLOW & CHAT: FCEE  + Cali Green Connect with Bevy EPISODE REFERENCES: Ageism and gender in the workplace: The myth of the late bloomer TED Talk - Bevy Smith: How to discover your authentic self -- at any age sub·ver·sive: Written, produced, and co-edited by creator/host Cali Green Predominantly edited by Associate Producer Adam Ross Resident Mental Health Expert: Tracy Treacy Music Supervisor: Samora Pinderhughes Show Theme: "Hold That Weight" video + audio - Samora Pinderhughes ..read more
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Leaving Room for Growth: Career Exploration
The Future of Customer Engagement and Experience Podcast
by Brenda Castañeda, Cali Green
1y ago
sub·ver·sive with Cali Green: EP 1 Guest Brenda Castañeda shares her journey with starting a new career and moving to another country. Plus, advice on knowing yourself well enough to best decide when it's time to move or stand still. FOLLOW & CHAT: FCEE  + Cali Green Brenda Castañeda Connect with Brenda EPISODE REFERENCES: We The Urban Instagram Post Fortune, 5/14/21 -  One in three U.S. workers changed or lost jobs Forbes, 5/16/21- Why Millions Of Employees Plan To Switch Jobs Post-Pandemic CNBC, 10/12.21 - The great reimagination of work’: Why 50% of workers want to make a car ..read more
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Pour It Up: Welcome to #SUBVERSIVEPOD
The Future of Customer Engagement and Experience Podcast
by Cali Green
1y ago
Welcome to sub·ver·sive with Cali Green, a podcast dedicated to disrupting the status quo within systems surrounding POWER, MONEY, and CULTURE.  FOLLOW & CHAT: FCEE  + Cali Green   LINKS: 1619 Project, New York Times Jane Elliott 'Birth Dearth' Interview Segment sub·ver·sive: Written, produced, and co-edited by creator/host Cali Green Predominantly edited by Associate Producer Adam Ross Resident Mental Health Expert: Tracy Treacy Music Supervisor: Samora Pinderhughes Show Theme: "Hold That Weight" - Samora Pinderhughes GUEST MONTAGE ORDER OF APPEARANCE ..read more
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Evolution of Shopping + Engagement
The Future of Customer Engagement and Experience Podcast
by Jen Bailin, Joanna Milliken
1y ago
Host: Jen Bailin, Chief Revenue Officer, SAP Guest: Joanna Milliken, CEO at Emarsys, an SAP company Rather than taking down physical stores, huge investments in e-commerce over the past two years have empowered customers to pursue their perfect shopping experience.  New consumer research by Emarsys shows that shoppers switch between a huge variety of channels as they need – so brands can’t skimp on preferred channels at the expense of smaller ones. To deliver a consistent and engaging experience, retailers must treat digital and physical retail as branches of the same strategy.  Thei ..read more
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Consumer Behavior: Viewing The Future
The Future of Customer Engagement and Experience Podcast
by Jen Bailin, Colleen Fahey Rush
1y ago
Host: Jen Bailin, Chief Revenue Officer, SAP Guest: Colleen Fahey Rush, Executive Vice President, Chief Research Officer, Paramount COVID has impacted everything from how we shop and buy products and services to how we watch movies and TV.  Customer habits and behaviors are crucial for companies to consider, especially in a world where the average business roadmap is five years old.  In this episode, we explore how brands are: Adapting to adapting by using real-time analytics Engaging customers for the long-term How content creation is being shaped by  customer habits How emplo ..read more
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Best customer service 2022: Service Rising
The Future of Customer Engagement and Experience Podcast
by Future of Customer Engagement and Experience
2y ago
Guest Tracey Wallace - Director of Content Strategy, Klaviyo Links to Learn More Read Tracey's article "Brands with the best customer service 2022" Read "Customer service trends 2022: Service becomes savior" Follow Tracey on LinkedIn Learn more about the ROI of great customer service ..read more
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Digital Payment Providers: What to consider
The Future of Customer Engagement and Experience Podcast
by Steven Spears
2y ago
Guests Nicole Asling - VP of Vertical Partners, Worldpay Kevin Ward - Director of UK Partnerships, Klarna Links to Learn More Read "The Global Payments Report 2021" Follow Nicole on LinkedIn Follow Kevin on LinkedIn Article of the Week - Cashless Society: Digital wallets will eclipse all other methods   Presented by the-future-of-commerce.com ..read more
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Dynamic Customer Journeys: A Beginner's Guide
The Future of Customer Engagement and Experience Podcast
by Steven Spears
2y ago
Guests Esteban Kolsky - Chief Evangelist, SAP CX Raj Balasundaram - SVP Channels and Strategy, SAP Emarsys Links to Learn More Further Reading: Building Loyalty with Personalized 1:1 Experiences Follow Esteban on LinkedIn Follow Raj on LinkedIn Article of the Week - D2C Personalization Strategy: A win for consumers and brands   Presented by the-future-of-commerce.com ..read more
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