
The Future of Customer Engagement and Experience Podcast
40 FOLLOWERS
Customers today are not just buying products and services they are buying the experience, and are willing to pay more for a great CX. Welcome to The Future of Customer Engagement and Experience, dedicated to actionable thought leadership and analysis on all things commerce, both consumer facing and business to business, from sales, marketing, customer experience, data management, purpose, and..
The Future of Customer Engagement and Experience Podcast
9M ago
Sub·ver·sive with Cali Green: "Difficult" Women: A Revolution Rises episode features Chinisha Scott, "The Daily Show" Segment Director, Emmy nominated filmmaker, and co-chair of the Writers Guild East's Women of Color Caucus.
We discuss the idea of "difficult women," the article that sparked this podcast, how the label impacts women across industries and enterprises, and why a revolution in the workplace is rising as women become exhausted with the double standard.
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FOLLOW & CHAT:
FCEE + Cali Green
Chinisha
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EPISODE REFERENCES:
Difficult women: Exhausted by bias ..read more
The Future of Customer Engagement and Experience Podcast
11M ago
FOLLOW & CHAT:
FCEE + Cali Green
Win Rosenfeld
Monkeypaw Productions
Sub·ver·sive with Cali Green: EP 2, features Win Rosenfeld, President of Monkeypaw Productions—'Get Out' (2017), 'Us' (2019), 'Nope' (2022). Monkeypaw stands as one of the biggest and (most profitable) companies telling stories that amplifying art from marginalized voices, making Win the perfect person to discuss how industry and art collide.
In our delightfully candid conversation, Win shares his disdain institutions and details his pivot from covering politics as a journalist to helping dream up some of the most o ..read more
The Future of Customer Engagement and Experience Podcast
11M ago
FOLLOW & CHAT:
FCEE + Cali Green
Connect with Bevy
EPISODE REFERENCES:
Ageism and gender in the workplace: The myth of the late bloomer
TED Talk - Bevy Smith: How to discover your authentic self -- at any age
sub·ver·sive:
Written, produced, and co-edited by creator/host Cali Green
Predominantly edited by Associate Producer Adam Ross
Resident Mental Health Expert: Tracy Treacy
Music Supervisor: Samora Pinderhughes
Show Theme: "Hold That Weight" video + audio - Samora Pinderhughes ..read more
The Future of Customer Engagement and Experience Podcast
11M ago
sub·ver·sive with Cali Green: EP 1
Guest Brenda Castañeda shares her journey with starting a new career and moving to another country. Plus, advice on knowing yourself well enough to best decide when it's time to move or stand still.
FOLLOW & CHAT:
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Brenda Castañeda
Connect with Brenda
EPISODE REFERENCES:
We The Urban Instagram Post
Fortune, 5/14/21 - One in three U.S. workers changed or lost jobs
Forbes, 5/16/21- Why Millions Of Employees Plan To Switch Jobs Post-Pandemic
CNBC, 10/12.21 - The great reimagination of work’: Why 50% of workers want to make a car ..read more
The Future of Customer Engagement and Experience Podcast
1y ago
Welcome to sub·ver·sive with Cali Green, a podcast dedicated to disrupting the status quo within systems surrounding POWER, MONEY, and CULTURE.
FOLLOW & CHAT:
FCEE + Cali Green
LINKS:
1619 Project, New York Times
Jane Elliott 'Birth Dearth' Interview Segment
sub·ver·sive:
Written, produced, and co-edited by creator/host Cali Green
Predominantly edited by Associate Producer Adam Ross
Resident Mental Health Expert: Tracy Treacy
Music Supervisor: Samora Pinderhughes
Show Theme: "Hold That Weight" - Samora Pinderhughes
GUEST MONTAGE ORDER OF APPEARANCE ..read more
The Future of Customer Engagement and Experience Podcast
1y ago
Host:
Jen Bailin, Chief Revenue Officer, SAP
Guest:
Joanna Milliken, CEO at Emarsys, an SAP company
Rather than taking down physical stores, huge investments in e-commerce over the past two years have empowered customers to pursue their perfect shopping experience.
New consumer research by Emarsys shows that shoppers switch between a huge variety of channels as they need – so brands can’t skimp on preferred channels at the expense of smaller ones.
To deliver a consistent and engaging experience, retailers must treat digital and physical retail as branches of the same strategy.
Thei ..read more
The Future of Customer Engagement and Experience Podcast
1y ago
Host:
Jen Bailin, Chief Revenue Officer, SAP
Guest:
Colleen Fahey Rush, Executive Vice President, Chief Research Officer, Paramount
COVID has impacted everything from how we shop and buy products and services to how we watch movies and TV.
Customer habits and behaviors are crucial for companies to consider, especially in a world where the average business roadmap is five years old.
In this episode, we explore how brands are:
Adapting to adapting by using real-time analytics
Engaging customers for the long-term
How content creation is being shaped by customer habits
How emplo ..read more
The Future of Customer Engagement and Experience Podcast
1y ago
Guest
Tracey Wallace - Director of Content Strategy, Klaviyo
Links to Learn More
Read Tracey's article "Brands with the best customer service 2022"
Read "Customer service trends 2022: Service becomes savior"
Follow Tracey on LinkedIn
Learn more about the ROI of great customer service ..read more
The Future of Customer Engagement and Experience Podcast
1y ago
Guests
Nicole Asling - VP of Vertical Partners, Worldpay
Kevin Ward - Director of UK Partnerships, Klarna
Links to Learn More
Read "The Global Payments Report 2021"
Follow Nicole on LinkedIn
Follow Kevin on LinkedIn
Article of the Week - Cashless Society: Digital wallets will eclipse all other methods
Presented by the-future-of-commerce.com ..read more
The Future of Customer Engagement and Experience Podcast
1y ago
Guests
Esteban Kolsky - Chief Evangelist, SAP CX
Raj Balasundaram - SVP Channels and Strategy, SAP Emarsys
Links to Learn More
Further Reading: Building Loyalty with Personalized 1:1 Experiences
Follow Esteban on LinkedIn
Follow Raj on LinkedIn
Article of the Week - D2C Personalization Strategy: A win for consumers and brands
Presented by the-future-of-commerce.com ..read more