Isn’t it curious how certain everyday household appliances don’t get any better—ever? Years go by. Decades go by. And nothing changes. We can land spacecraft on Mars and create drones that deliver our groceries, but toasters & washer/dryers—as to speed and efficiency—have been stuck in quicksand for 50 years. But not anymore. Here are a few simple ideas.   For more content, go to BillGoldstein.com.   Buy the book “Skip the Funeral,” available on Amazon.   And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts ..read more

Ever notice the unfortunate connection between competition and service? No competition = lousy service. Naturally, it’s all about power. Take a monopoly like the DMV, where the clerks know you have no alternative, and demonstrate it with their tired, bureaucratic concept of service. But there are exceptions. Sometimes we get surprised by wonderful service. We’re uplifted by the right attitude. When it happens, it’ll light you up. For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral,” available on Amazon. And give the podcast a rating, write a review, or comment if you an e ..read more

Today, we're going to talk about a few words and phrases that we could do without! For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral,” available on Amazon. And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts and PodChaser.com ..read more

Sometimes it’s better to be lucky than good, especially when you screw up big time. Here’s a short vignette about just such an incident, the kind of thing you can’t make up. For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral,” available on Amazon. And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts and PodChaser.com ..read more

The most popular meme of all time. 4,000,000,000 downloads. What are the Millennials & Gen Z'ers telling us? And what's the appropriate response? For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral” available on Amazon. And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts and PodChaser.com ..read more

A few very quick stories from the upper reaches of Maine about the distinction between shooting off your mouth when you’re not at risk vs. when you have something significant at stake. It's a big difference, which is what having skin in the game is all about. For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral,” available on Amazon. And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts and PodChaser.com ..read more

Not exactly sure why most people seem to enjoy hearing the Boston accent but as an authentic Bostonian that's my experience. Here, the one essential component is explained in 60 seconds. For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral,” available on Amazon. And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts and PodChaser.com ..read more

Q: Are the Hamptons expensive, pretentious and crowded? A: In season, you bet. And if you say otherwise, you either don’t know the place or are in denial. It’s also the American Rivera, serving up a breathtaking, always easy-on-the-eyes combination of ocean, bays, farms, vineyards, storybook villages, and that special light that has attracted artists for decades. So how does a Hamptons veteran joyfully navigate through the summer crush? If you know the territory there are simple, even fun, workarounds. Here are a few tips. For more content, go to BillGoldstein.com. Buy the book “Skip the Funer ..read more

A quickie story about contending with the former Vice President when he refused to adhere to our contract. For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral,” available on Amazon. And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts and PodChaser.com ..read more

The Secret Service, POTUS 41 and 43, and a breakfast speech in Ogunquit, Maine. For more content, go to BillGoldstein.com. Buy the book “Skip the Funeral,” available on Amazon. And give the podcast a rating, write a review, or comment if you an episode idea or a topic suggestion, at Apple Podcasts and PodChaser.com ..read more