The world of work was already bracing for massive change before the arrival of COVID-19. Businesses that have been feeling the sting of automation, an aging workforce, and rapid changes in technology have been forced to adapt to remote work, social distancing, and dramatic shifts in consumer expectations and needs. Though the arrival of the novel coronavirus has had a lasting impact on many businesses, it would be a mistake to think that this one event has brought about the Future of Work. While most of us enjoy fewer meetings, the new and widespread delivery and online ordering options, and l ..read more

“Love challenges, be intrigued by mistakes, enjoy effort, and keep on learning.” This quote by Carol Dweck, the pioneering academic who coined the term growth mindset, contains a lot of great ideas - but how do we actually adopt these practices individually, as a team, and as an organization? In recent years, we have seen many companies and even some whole industries disrupted because they did not initiate or adapt to change. Instead, they believed their business models and processes were fine and always would be, and they settled for modest growth...until, all of a sudden, they were left in t ..read more

For many companies, COVID-19 may have brought to light systemic issues, challenged long-held beliefs, and upset business models. Trying to sell in the midst of that disruption can feel wrong or awkward. Yet it is vital that we keep our motivation to help our economy get back on its feet and help our organizations navigate the new normal. In this Future of Work podcast, Colleen Francis shares some of the challenges her clients are facing, and ways they are adapting so they can keep selling both today and tomorrow.  Colleen and Doug delve into three key needs: Flexibility Empathy Redundanc ..read more

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