In this episode of the webcast, I’m joined by Shameem Smillie, the Director of Global Contact Center Solutions at Mitel for a conversation around connection, personalized customer experiences, and what ‘meaningful connections’ mean in a digital world, what the future of work looks like in post-pandemic times — and some practical ways businesses can think about strengthening their communication skills. Let’s face it, the last year has been a slog. Almost a year ago to the day, for many of us the world shut down, our companies shifted almost overnight to remove work, kids shifted to remote learn ..read more

Today’s HR pros are seeing a shift in their roles within organizations, from administrative managers and leaders to playing an integral role in business strategy and success. How to successfully navigate that transition and deliver value to the organization can be a challenge, and one that many are looking for help and guidance on.   That’s where my guest on today’s Future of Work Talk comes in. Ed Muzio is the author of Iterate: Run a Fast, Flexible, Focused Management Teamand his expertise on this front is well-documented.   Ed is the CEO of Group Harmonics, a company focused on he ..read more

Today’s Future of Work Talk show is focused on workplace culture, and specifically polarization and divisiveness that exists within organizations. At a time when our political landscape is incredibly polarized, in spite of the diversity of our nation, or workplaces are likewise polarized. Think about it: human beings are naturally drawn to “people just like them.” So even if our respective workplaces are comprised of diverse people, our tendency is to stay within the relative “safety” of our individual groups. Not diverse and inclusive at all. My guest today is Howard Ross. Howard is an author ..read more

Today’s Future of Work Talk show focuses on trends and challenges in recruiting and talent acquisition, what’s now, what’s next, and what’s exciting. My guest is Kara Mignanelli from the Global Strategic Management Institute (GSMI), an organization focused on educating today’s leaders for tomorrow’s performance. Kara is the SVP of People for GSMI and she’s also the company’s general counsel. Business is more complicated today than ever before, fueled by technology, privacy issues, compliance requirements, and social media … to name just a few, and it’s probably both awesome and rare to have th ..read more

Shelly Kramer's guest on today's Future of Work Talk show is Debbie Madden, CEO and founder of Stride Consulting, an Agile software development consultancy in NYC.    Debbie has unparalleled leadership in the technology space, and she's pretty good at writing her own success stories, building five companies from the ground up prior to founding Stride. She's also the author of Hire Women: An Agile Framework for Hiring and Retaining Women in Tech and a sought-after speaker on the topic of diversity in tech.    Debbie is a CEO, wife, mom, cancer survivor—and, we ..read more

On this episode of the Future of Work Talk webcast, Shelly Kramer interviews best-selling author, international keynote speaker, and all around smarty, Jill Christensen. Their conversation revolves around the global employee disengagement crisis—what it is, why it happens, and what we can do about that.   Jill is the founder and president of Jill Christensen International, a global firm focused on teaching companies her proven strategy to re-engage employees. Prior to launching her consulting firm in 2009, Jill was a Corporate Communications Fortune 500 business executive at Avaya and Wes ..read more

Robots are showing up in restaurants, grocery stores, and even operating rooms. They are capable, productive, and they do not take sick days or need healthcare benefits. Are they coming to a job near you? Two-thirds of Americans believe that robots will replace humans in the workplace over the next 50 years. However, 80 percent of these individuals believe that their job will not be affected by automation. This episode of the Future of Work hosted by Broadsuite Media Group’s Shelly Kramer and joined by frequent guest, her business partner Eric Vidal, covers why it is time for the U.S. workforc ..read more

HR technology applications are in high demand. Prized programs allow employers to connect, acquire, analyze, manage, and mine—all by the click of a mouse or swipe of a screen. It’s no secret that technology is the driving force behind many Human Resource departments. In this program, host Shelly Kramer and her business partner at Broadsuite Media Group, Eric Vidal, cover the types of applications trending in HR this year. These applications manage a wide array of functions ranging from onboarding and training all the way to tracking employee health and wellness and mining communications for se ..read more

Companies of all sizes are constantly looking for a competitive edge to when it comes to driving sales and increasing revenue. All too often their focus is on technology and tools, rather than the human resources and the vast wealth of knowledge these individuals possess. In fact, in far too many instances, there’s not only no consideration given to these human resources and their expertise, but also no plan in place to capture and transfer that knowledge to others within the organization. Technology is great, but it doesn’t replace experience and intimate, insider knowledge about a company’s ..read more

One-third of the American workforce is made up of individuals working contracts or short-term assignments known as gigs. And the number of workers ͞going gig͟ is growing. Businesses used to manage every aspect of their operations—from the design of widgets, to their production, to the marketing and sale of widgets, to the installation and maintenance of widgets. Managing every facet of business was often cumbersome and usually very costly. As a result, many business owners began taking a long look at changing the way they were working, got lean, and began outsourcing jobs to specialized partne ..read more