How Happy Staff Translate into Happy Customers at Your Restaurant And the secret ingredient to the soup is = Happy Employees! A little underwhelming, I know. A well-kept (but, not really!) secret of the Fortune 500 circle is that happy staff translates to happy customers. This is true of all businesses, but restaurants, in particular, have to place added focus on keeping their employees happy, because their interactions with customers are not limited to the occasional email sent, or phone call made. Restaurants thrive because their people make customers happy. Be it serving them flavorful ..read more

As Christmas came close, we got curious about how Santa managed all the crazy amount of work he had to do. After all, making gifts for billions of houses around the world can’t be easy. Even more difficult to imagine is his grit to deliver all these gifts in a single night. How is he doing it? How did he and his Elves keep their productivity high amongst all this work? After countless emails and follow-ups, we finally got in touch with Santa for an exclusive interview. What we got to know was shocking for all of us, but it all makes sense in retrospect. Santa told us that he uses AI and ..read more

6 MIN Read The need to adapt quickly to changing circumstances implies that the future has arrived ahead of schedule, which is precisely what happened in the drive-thru industry. Drive-thru restaurant visits increased by 26 percent in the April-June quarter of 2020 and represented 42 percent of the traffic, as per a study by the NPD group. However, by December, drive-thru lanes represented 44 percent of all off-premise orders industry-wide. Even though other services such as curbside pick up, delivery, virtual brands received some buzz, drive-thrus stood out. For some fast-food chains, drive ..read more

5 MIN Read With the pandemic came the challenges of labor shortage, remote workforce, and increased customer demand for reopening. Restaurants can look to augment their workforce and generate real-time insights on measures to improve customer experience by powering existing CCTV cameras and navigate through the challenges posed by the pandemic. For months, restaurant owners waited for a time when things would go back to normal, a time when customers would start coming in, and revenue would increase. However, this hope couldn’t be farther from the truth. As the restaurant industry slowly c ..read more

6 MIN Read Thanks to the pandemic, businesses have witnessed transformation breakthroughs during the last two years that were to happen in the next 5 years. The technology adoption trend will continue to accelerate. It mainly consists of AI and intelligent industrial automation. Although businesses are still in the process of getting a firm grip over various AI technologies, computer vision will continue to open various technology horizons for hyper-digital dawn. Video intelligence- one of the most talked computer vision Technologies holds tons of value in the real world. According to Forbes ..read more

5 MIN Read Know more about what menu clustering is and how you can transform it through artificial intelligence to understand customer preferences and send targeted messages with the right rewards Restaurants and food outlets always look to send a personalized message and invest in the right outreach initiatives. However, along with the right message, sending the fitting reward is highly essential. It’s critical to send this message in a targeted manner. A slight imbalance between the campaign budget and set reach can make or break the entire objective of the campaign. Due to the immense i ..read more

5 MIN Read As travel picks up pace again, existing business processes need redefining so that they can meet guest preferences, deliver memorable travel experiences, and improve customer loyalty. The last few decades have seen incredible innovations and breakthroughs in the technological landscape. One such innovation is Artificial Intelligence. The Travel and Hospitality industry is adopting Artificial Intelligence (AI) and Machine Learning (ML) in their day-to-day operations to personalize customer service. With the increase in customer data, combined with advancements in technology, AI c ..read more

4 MIN Read Last Updated on October 20, 2021 by Team Wobot Since its beginning, artificial intelligence has been one of the most valuable technologies for humankind. The man behind this massive discovery, Alan Turing, first thought of a technology that can feel and function like humans. Turing performed Turing Test in 1950 to understand the functioning of machines and the scope of them thinking like human beings. This was the foundation of artificial intelligence or AI, the term coined by James McCarthy in 1956. The importance of AI proliferated after its application in computers and other di ..read more

4 MIN Read Last Updated on October 18, 2021 by Team Wobot In the COVID aftermath, businesses are revisiting their strategies, and the food industry is no exception to it. Food businesses worldwide are taking different approaches to transforming their operations, all in the hopes of wanting to tap into the future consumers’ wants and needs. Restaurants have been changing their business structure, from supply chain to incorporating AI to maximizing consumer data, all to understand how to serve their customers in the post-COVID times. However, as consumers continue to be wary of indoor dining ..read more

4 MIN Read Last Updated on October 8, 2021 by Team Wobot They say starting a business is easy; running it successfully is what matters. Isn’t it absolutely on point? Keeping your business in shape requires standardized operations that help you keep it running like a well-oiled machine. These standardized processes are known as Standard Operating Procedures or, more commonly SOPs. In this blog post, let’s shed some light on what SOPs are and how companies can make the most by developing and implementing them correctly. What are Standard Operating Procedures? Standard Operating Procedures (S ..read more