Online shopping, as a habit, has carried over into the present day, leaving in-store shopping to catch up and close that gap. Extravagant in-store experiences are what some businesses are turning to as incentive to bring in consumers. Examples like the Canada Goose freezer change rooms to test out winter jackets and the Apple Store, where customers have access to the newest technology as soon as they walk through the door, as well as individual user-training sessions. These engaging customer experiences encourage people to make the trip to their local mall, and potentially even make the jump w ..read more

In March of this year, over a 1,000 technology leaders and researchers signed an open letter, urging artificial intelligence labs and researchers to pause their efforts in training AI systems stronger than ChatGPT. Included in signing the letter were Elon Musk, CEO of SpaceX, Tesla & Twitter; Steve Wozniak, a co-founder of Apple; and Rachel Bronson, the president of the Bulletin of the Atomic Scientists, which sets the Doomsday Clock.  The suggested pause is in an effort to create safety protocols for AI systems as the technology progresses into new territories. Experts worry that wit ..read more

In August of 2022, a UK based sustainability marketing agency published flight analysis data, outlining how celebrity private jets contributed to emissions in the atmosphere, with Drake and Taylor Swift’s planes being at the top of the list. This sparked conversations across social media about celebrity responsibility in environmentalism and what decisions like these could mean for the planet. Understanding sustainable travel and the effects it can have is something Professor Rachel Dodds is trying to make more accessible to the average person.  On this Episode of Like Nobody’s Business ..read more

In recent years, there have been efforts from the NHL and all of its 32 teams to increase diversity across the league. The NHL’s 2022 Diversity and Inclusion report mentioned that recent hire, Mike Grier, became the League's first Black general manager when the San Jose Sharks hired him in July. The report also showed that the league’s full-time workforce is 3.7% Black, 4.2% Asian, 3.7% Hispanic, and less than 1% Indigenous. On this episode of Like Nobody’s Business, we discuss how hockey can work to be more inclusive, what that inclusivity looks like, how it will impact young hockey players a ..read more

The COVID-19 pandemic continues to create challenges for the hospitality and tourism sector. The majority of travel has been halted, lockdowns have restricted the operations of restaurants and bars, and businesses are waiting to see if they'll even make it out of the pandemic. On this episode of Like Nobody's Business, Professor Frederic Dimanche, director of the School of Hospitality and Tourism Management, talks about how the industry is managing through the tribulations of the COVID-19 pandemic. We speak about how drastically the sector has been hit, the innovative ways companies have ..read more

As the global pandemic continues, more people than ever are turning to all forms of digital media for their news. The reliability of that information, especially in the wake of a health crisis, has many top officials and doctors worried. Canada's chief public health officer, Theresa Tam, has even said that misinformation related to the COVID-19 pandemic is spreading faster than the virus itself. In this episode Professor Anatoliy Gruzd discusses the prevalence of misinformation in 2020 and the best ways to inoculate ourselves against it. Gruzd is the director of the Social Media Lab at the Ted ..read more

The sports world was one of the earliest industries to be impacted by COVID-19. Within days, major sporting events were postponed, leagues had to suspend seasons and those working in sport business had to make rapid decisions in a way never seen before. On this episode of Like Nobody's Business, we feature a panel discussion between sport business executives and Cheri Bradish, professor of marketing management at the Ted Rogers School of Management. The panelists discuss how they had to change their strategies for fan engagement, how their brands had to pivot to a digital focus and the lessons ..read more

As groups around the world celebrate International Women’s Day, Professor Kristyn Scott discusses women and the workplace on this episode of Like Nobody’s Business. Scott is an associate professor of human resource management and organizational behaviour at the Ted Rogers School of Management. She’s an expert on leadership and social cognition, with a specific focus on gender bias. She discusses challenges facing women in today’s workplace, how organizations can really help advance them in their careers and how implicit bias is still creating barriers for women ..read more

In his new book, Underdog Entrepreneurs: A Framework of Success for Marginalized and Minority Innovators, Horatio Morgan delves into strategies to help marginalized and minority innovators overcome common obstacles.  Morgan, an associate professor in the Global Management Studies program at the Ted Rogers School of Management, discusses what he calls “the outsider problem,” how black entrepreneurs can find inspiration in inventor Elijah McCoy and what it means to understand your identity.  ..read more

From Sears to Toys 'R' Us, stores across Canada have been impacted by rapid change in the retail landscape. Some have faltered and closed their doors while others have adapted. In this episode of Like Nobody’s Business, Mark Lee, interim director of the School of Retail Management, discusses what he foresees for the retail industry this year and how virtual reality and artificial intelligence will impact shopping ..read more