On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program ..read more

In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your Customer Service Team , they will share:  Why customer service matters now  Opportunities for greater alignment between strategy and measures  The changing role of customer service representatives  The future for automation and visibility   ..read more

The past few years have seen major disruptions in the world of work and one result is this growing gap between how managers and employees think about productivity. As a result there is a massive rise in result of productivity surveillance - this podcast explores its impact on the workforce.  ..read more

On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder C&C Wellness Center about neurodiversity and how to it can be that special ingredient that unlocks the answers to problems and drives innovation forward ..read more

On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects, available on August 16, 2022 ..read more

On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from Metadata to AI  [Blog] What’s the Difference Between an Ontology and a Knowledge Graph? [Blog] Knowledge AI: Content Recommender and Chatbot Powered by Auto-Tagging and an Enterprise Knowledge Graph [Case Study] Project and Expert Finder [Case Study ..read more

On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique’s podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine campaign.  Subscribe to us on iTunes or wherever you get your podcasts ..read more

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of knowledge graphs, Andy recommends the Content Strategy Insights podcast episode “Aaron Bradley: Knowledge Graph Strategy for Content.”  Subscribe to us on iTunes or wherever you get your podcasts ..read more

On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan’s book, Designing and Building Enterprise Knowledge Graphs, his recent article for the Association for Computing Machinery, and his podcast, Catalog and Cocktails.   Subscribe to us on iTunes or wherever you get your podcasts ..read more