Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge base. Guru just released Assist, their new generative AI writing assistant that will help users instantly summarize, refine, and improve their knowledge in Guru. This complements their other recent release, Answers, which enables you to connect your company’s apps to Guru and access information instantly. In this conversation, Joe and Rick talk about the benef ..read more

Enterprise Knowledge CEO Zach Wahl speaks with Jean-Claude Monney, Managing Partner and co-founder of The Monney Group, a boutique coaching and consulting company founded in 2009. Until 2017, Jean-Claude served as Chief Knowledge Officer at Microsoft Consulting Services, where he and his team re-imagined the division’s Digital Workplace knowledge management and collaboration platform on Microsoft O365 that was launched in 2014 and used as a reference model by many customers. He is currently on the advisory board of Kent State University’s School of Information for their KM master’s program. In ..read more

Enterprise Knowledge COO Joe Hilger speaks with Stephen Bedford, Product Director at ClearPeople, the company behind Atlas. Atlas is a Digital Workplace and Intranet Platform that connects people to what matters at work. In a single and intuitive interface, Atlas connects the digital tools, information, and knowledge that people need to do their jobs well. In this conversation, Joe and Stephen talk about how Atlas simplifies knowledge sharing, collaboration, and communication by streamlining your company’s digital tools and competencies into a single, accessible experience. To learn more abou ..read more

Enterprise Knowledge CEO Zach Wahl speaks with Zsolt Olah, Senior Learning Technologist at Amazon. Zsolt has worked at Amazon, the largest online retail store in the world, since August 2020, working his way up from managing digital learning and experience, to developing learning technology and strategy for employees. His role at Amazon positions him to enable teams to deliver measurable value and success, ensuring that learning is not only fun and engaging, but also positively impacts the work environment. Zsolt is the author of "Engage the WorL&D" and actively engages with and fosters on ..read more

Enterprise Knowledge COO Joe Hilger speaks with Ashu Roy, CEO of eGain Corporation. eGain is a leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve the customer experience, optimize service processes, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs. In this conversation Joe and Ashu talk about a knowledge-powered customer engagement suit ..read more

Enterprise Knowledge CEO Zach Wahl speaks with Evan Shenkman, Chief Knowledge and Innovation Officer at law firm, Fisher Phillips. Fisher Phillips implements KM activities that involve improving processes behind the scenes, collaborating with clients, trying innovative solutions, and incorporating data analytics; as CKIO, Evan focuses on making attorneys more efficient through enhanced collaboration and innovation with their clients. Evan has over 10 years of experience in Knowledge Management, and has been at Fisher Philips for 3 of them. In this conversation, Evan discusses Knowledge Managem ..read more

Editor's Note: This episode was recorded in late 2022. Since then, Adrienne has joined the digital and content strategy practice at Evolving Web, a Drupal-focused web design and development agency, as a Senior Digital Strategist In this episode, Enterprise Knowledge CEO Zach Wahl speaks with Adrienne Smith, former Associate Director of Knowledge Management at Ubisoft. She was responsible for helping teams share knowledge, collaborate, and innovate within the organization and worked with multiple disciplines to emphasize that collective intelligence is important in order to create the optimal ..read more

Enterprise Knowledge CEO Zach Wahl speaks with Gary Wyatt, Senior Group Knowledge Manager at HSBC, a global financial services organization that serves over 40 million customers worldwide. Gary is an award-winning knowledge management consultant with over 22 years of diverse experience across multiple roles, countries, languages, and industries, and he is focused on delivering tangible, measurable results for his clients. In conversation with Zach, Gary discusses the importance of a user-centered mindset in achieving KM success, the value of networking with other KM professionals, and the bene ..read more

Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to the defense of the United States. Bill, who has been at DISA since 2007, discusses the importance of fostering knowledge management within the government and between government organizations, and speaks about embedding knowledge capture into the work people do every day in order to achieve the "Holy Grail o ..read more

In this very special episode of Knowledge Cast, CEO Zach Wahl speaks with fellow EKers Joe Hilger and Rebecca Wyatt about the resurfacing trend of Enterprise KM Portals.  Listen as three of knowledge management's leading voices discuss the common challenges and use cases these portals can address, the best combinations of core components, and what's so exciting about the new-and-improved KM Portals gaining prevalence today (hint: personalization and context might have something to do with it ..read more