gdcvteSimplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges Part I The article was originally posted here: https://www.eglobalis.com/simplifying-cx-design-how-leading-enterprise-tech-firms-overcome-complex-challenges/ Seamless customer experiences and clear interfaces are two key elements leveraged by successful tech enterprise to generate adoption, with design being the key to overcoming solution complexity. Intuitive, clear designs make it easier to generate adoption, decrease customer success costs, and help customers adopt the solutions easily with the right ..read more

posts header on ECXOThe Story of Jose – A Tale About Customer Experience Once upon a time in the bustling city of Metropolis, there was an extraordinary lion named Jose. Now, Jose was not your everyday, ordinary lion, oh no, he was much more than that. He was a Customer Success Manager at a well-known company, “TechEase”. A traditional company in the city that has been there for decades, working in the same way they have always worked. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture. The employees there saw customers as nu ..read more

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio   The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape. Join us for “Delving into Digital Conversations for Business Survival or Irrelevance,” featuring Paolo Fabrizio, one of the leading authorities in Europe on this key subject. The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for th ..read more

The Majestic Dance between AI and Humans in CX Indeed, in the luminous panorama of business ecosystems, the phrase “customer experience” has emerged as a cardinal point of focus. It is a symphony of interactions that a customer has with a business, a vivid tapestry woven from the threads of every touchpoint, every communication, and every solution used. It is the narrative of a customer’s journey from the moment they hear about your brand until they become advocates for your solutions. It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. Yet, in this ever-evo ..read more

The European Customer Experience Organization (ECXO) is launching a series of short practical sessions, each up to 20 minutes, to clarify how to achieve CX ROI and growth effectively. The first part will delve into: Mastering the Maze of CX Metrics & Money with Lynn Hunsaker, the CCO of ClearAction Continuum, facilitated by Ricardo Saltz Gulko. Join us on April 17th, 2024, at 4 PM CET | 3 PM GMT | 7 AM PST. Post your questions now! It’s a short session. See you there. Subscribe here: https://www.linkedin.com/events/7176259001196634112/comments/ Become a member of the open-access CX Profes ..read more

1710668672319AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. It’s becoming quite exhausting to keep discussing the same topic but here I am also putting it on the table! Several companies are now analyzing whether to go full power on AI, and others believe it’s still not the moment as it’s clear that there is much more to come. One area where AI has alrea ..read more

Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr. Natalie Petouhoff Subscribe directly on Linkedin: https://www.linkedin.com/events/7175933144464826369/comments/ The European Customer Experience Organization (ECXO) is thrilled to announce our upcoming session on the Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr. Natalie Petouhoff, a Global AI + Empathy Adviser. Leading this session is our remarkable facilitator, Emma Sutton, from Oracle, a member of the ECXO leadershi ..read more

Unlock the magic of positive language and elevate CX to the next level Today, we’ll be exploring the fascinating world of language and its impact on customer interactions. As we delve into this intriguing subject, we’ll discover how words can significantly influence people’s perceptions and responses, and how this can be particularly relevant in the world of customer service. So, let’s get started and explore the power of language together! Psychology teaches us that our perceptions are inherently subjective, influenced by a multitude of factors – our past experiences, beliefs, cultural backg ..read more

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? In the dynamic and ever-evolving world of customer experience, there are countless possibilities and challenges that businesses need to tackle. While some companies have mastered the art of delivering exceptional customer service, others may still need a little help finding the perfect balance between what their customers want and wha ..read more

  Elevating Customer Experience Outcomes and Impact through H2H” with Bryan Kramer The European Customer Experience Organization (ECXO) is pleased to announce “Elevating Customer Experience Outcomes and Impact through H2H” with the esteemed Bryan Kramer. This event will take place on March 20th, 2024 at 1 pm CET – Noon GMT, with the exceptional Nicolette Wuring as facilitator. We eagerly anticipate your attendance. Join us on Linkedin by subscribing now: https://www.linkedin.com/events/7169730971083128832/comments/ Bryan Kramer is the co-founder and CEO of PureMatter, a prominent socia ..read more