Audiences leave this session feeling inspired and often moved to tears, ready to handle life gracefully and make a difference in the world around them. This motivating presentation tells an important story of perseverance that won't soon be forgotten. It will educate, allowing attendees to learn some basics of Emotional Intelligence, and to understand how your EQ is involved in ensuring mental strength during challenging times. It will also motivate, helping you discover more about improving your outlook, building positive habits, and increasing your tenacity while handling stressful si ..read more

One of the deepest needs in our humanity is a community connection. Human connection is one of the most rewarding elements in life, and has the power to deepen the moment, strengthen the bonds between people, inspire change, and build trust. Our sensory system interprets and creates the perception of the world around us.  Human connection is a choice, an intentional plan, a practiced skill, and the “secret sauce” to total team success. So while the pandemic protocol separated us, and our current socio-economic climate highlights the divisions between us, there has never been a more ..read more

HOLD ON TIGHT!  We are bringing together a compilation of the TOP Marketing And Leasing ideas that will spark a frenzy of excitement and energy into your marketing playbook! In this webinar, we will cover ideas across the marketing landscape: Marketing Innovation; Social Media Game-Changers; Hilarious Promo; Magical Memories; Insanely Clever Team Concepts; and Legendary Amenity Spaces. This webinar will move fast and will set you on a path to Rock Your 2022! Join Courtney Patterson and the Webinar Wednesday Team on December 15, 2021 at 2pm Eastern Time To Get Ready to Rock You ..read more

Our customer’s journey has changed, and follow up is more critical than ever.  With less in person contact and more virtual, our prospect is engaging in new ways, and we need to adapt, respond and stand out! Hear why, how and how much to follow up and innovative ways to achieve the most for your marketing.  Leave this session with best practices for mobile, tech and even snail mail follow-up, and how to make frenetic phone follow up easy!  This session will make your team crazy about follow up!    Learn why follow up is critical to leasing success How many times sho ..read more

Are you making as much as others in the same position? We are updating our most popular survey of 2020 to assess increases and decreases in salaries in the property management industry! You can see how your salary compares! We have added some supplier categories to dig into supplier salaries, so please share with your supplier peers! The survey takes just a few minutes to complete and results will be provided to survey participants for FREE! (If you are not a property management company but still want results, please let us know). To take the survey, click on the link below: Are You Pai ..read more

The Customer is Always Right ... Wrong!  The long-time thought process is that the customer is always right.  However, the truth of the matter is that the customer is more than often not right.  The important factor of customer service is to have the customer "feel" as though they are right.  This webinar will help you achieve the top level customer service everyone expects and help you develop the ability to: Say Yes to the customer, but mean No to their request Have the customer feel they are right, even though they are wrong.   Over-come the obstacle of feel ..read more

Diversity. It's one of the hottest "hot button" issues in the workplace today. Data and real-world experience tell us that embracing diversity and inclusion and harnessing our differences creates higher-performing teams. Yet our experiences also tell us that this is often easier said than done. Compounding the issue is that, according to a Harvard University study, many diversity training programs don’t work and create less diversity and inclusion.  In this program you'll learn how to harness the power of diversity and inclusion on your team. You’ll discover the essentials of building ..read more

You don’t have to be the boss to be a leader.   In fact, now, more than ever, the way you approach your work, the business landscape and the very real challenges we all face define you as a leader – or someone who needs to be led.  It’s time to step up and show your team, your customers and suppliers how you solve problems and keep the business moving forward. Leadership doesn’t come from holding a position or a big title.  It comes from your actions.  It comes from your mindset, how you communicate with others and leading by example.  Hardship calls for specifi ..read more

The easiest work order is the one that is fixed before you realize it even existed.  While some work orders are complex and need a maintenance technician’s attention, many can be tackled by residents themselves, empowering them to immediately take care of the problem, while reducing work load on an already taxed maintenance team.  By creating short, easy-to-produce videos on a variety of common resident questions, residents can address simple issues that often eat up expensive maintenance time and resources.   In this webinar, you will learn: How to make simple-to-create ..read more

Encountering difficult people in the workplace is nothing new to multifamily professionals. Whether you are mild mannered or short tempered, keeping your cool amid conflict is a skill that can be mastered. In this session Katie shares the do’s and don’ts of de-escalating conflict while guiding participants through techniques that can easily be used to turn confrontation into compromise. Attendees of this session will: Learn how to anticipate a potential conflict Identify the necessary skills for de-escalating conflict Obtain self-regulation techniques Gain tips for handling hot button issues ..read more