In a panel discussion, Haley & Frank talked with user group leaders about finding your community and utilizing user groups to learn more. Our superstar panel consisted of: Farrah Friedrich, Senior Systems Analyst at University of St Thomas & Co-Leader of the Upper Midwest Higher Education User Group  Kathy Lueckeman, Chief Strategy Officer at Olivet Nazarene University & Leader of the Higher Education User Group Kathy Zimmerman, Salesforce Administrator at George Mason University & Leader of the DMV Higher Education User Group Dr. Makeda Keegan, Business Analyst in Strate ..read more

Frank and Haley had the pleasure to talk with Feng Hou from Maryville University! In this episode, we talk all things Blockchain, initiatives at Maryville, and NFTs. Buckle in--this one is a fun one!  ..read more

After a long pause in recording, the dynamic duo is back! With a new format and a lot of talk about, Haley and Frank talked about their schools and what they have been working on for the past 6 months to a year. You'll hear quick highlights from ASU about their Master Data Management (MDM) platform and their work.com implementation for COVID-19 exposure management, as well as recent implementations from Smith College like Pardot and a full transition to the Lightning Experience with an "Adoption Quest" format.  Visit our site, thepodcache.com, or engage with us on Twitter @thepodcache ..read more

Featuring Lori Dembowitz and Kerry Donohoe of University of Massachusetts Lowell. In this episode, you'll see an opening recorded recently (June 2020) as a preamble to the full episode recorded this past February. With all of the changes in the world since February, Haley and Frank shared some changes from their personal and professional lives before the start of the episode. After the intro, there is not a single mention of COVID! __________________________ Back in February, we talked to the visionaries at UMass Lowell, where their enterprise instance has skyrocketed and the use cases continu ..read more

Its an Ivy League Throw Down....of knowledge! Corey Snow, Harvard University, and Dave DeMichele, Yale University talked with us about their institutions, how they manage being "internal partners" across campus, where they see user groups fitting in, and, of course, tips and tricks to success with Salesforce and Higher Ed. This was a fun one, and our first completely in-person interview with all 4 of us attending Dreamforce two weeks ago. Buckle in and listen up! This is a fun one with lots of information to share. We even had the LAST interview with Corey before he moves on to Salesforce.org ..read more

This episode takes us to Happy Valley, Pennsylvania where we interviewed Carrie Marcinkevage from Penn State University. Working on a shared vision for CRM, they have seen great success in the Smeal College of Business. Carrie told us about her PhD candidacy and topics she is studying; her dissertation will be on CRM Critical Success Factors in Higher Education. We learned about success factors in other industries and ethics in data collection and usage. It was also shared that she has an "army of unicorns" now after using this as their mascot for their CRM efforts.  If you are interested ..read more

"A Gator, a Gopher, a Sun Devil and Spartan walk into a bar..." In our fourth episode, we welcomed two Higher Education Advisory Council members, Brian and Carrie. With a large public focus, we were able to talk about size and scale and the complexities that come with each of our campuses. Both schools have a long history with Salesforce, so we took a trip back to the inception of Salesforce and what it looks like today. We ended with a deep dive into their One Stop Shops and learn more about what is on their roadmap. We want to hear from you! Engage with us on Twitter @thepodcache or leave a ..read more

Back after a short break, we had a #CACHEup with Zak Landrum, Sr. Director of Advancement Services at Westmont College. We learned more about how the last 10+ (!!!!) years have unfolded making Westmont a site for innovation and development. With a very successful cohort program, they look to a second year with 11 students who will contribute to their re-platforming and merging of two Salesforce instances. Listen for inspiration and tips to take home to start your own #ZakAttack.   We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment here ..read more

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