From our latest event, 'Elevating Collections 2024', hear form our Special Guest Speaker and leading authority on creative thinking and innovation, Dr. Michael Bloomfield, as he explores meditation and how to integrate it into your workplace culture to improve wellbeing and increase creativity ..read more

From our latest event, 'Elevating Collections 2024', hear from Julian Graham-Rack, the Chief Executive Officer and founder of PrinSIX Technologies. Julian’s session offers a roadmap for businesses, guiding organisations in proactively adapting to evolving customer expectations, ensuring a seamless and satisfying experience at every touchpoint ..read more

From our latest event, 'Elevating Collections 2024', our own Chief Innovation and Technology Officer at coeo Group, Dr. Kevin Yam, offers his unique insight into the transformative technologies, including chat and voicebots, large language models, and AI platforms, redefining the landscape of debt collection ..read more

From our latest event, 'Elevating Collections 2024', watch former international rugby player, BBC Sports pundit, business owner, and professionally trained mental health presenter, Robbie Hunter-Paul delivering his Remain Strong presentation, diving into the critical topics of stress and coping ..read more

From our latest event, 'Elevating Collections 2024', hear from Rob Fawkes of Standing on Giants, as delves into what a community is and the benefits it can provide businesses ..read more

From our latest event, 'Elevating Collections 2024', hear from Dennis Sanford-Casey, Principal Consultant with Equifax, as he explores economics and collections in 2024 ..read more

In the third and final instalment of our three part exploration the new Consumer Duty regime, Managing Director, Tim Anson, and Oversight Director, Caroline Burston, delve into what defines good outcomes under the new Consumer Duty regime. From dissecting the regulatory framework to anticipating the positive impacts on consumer interactions, this discussion offers a concise exploration of the desired outcomes ..read more

Welcome to the second instalment of a three part exploration the new Consumer Duty regime. In this episode Managing Director, Tim Anson, and Oversight Director, Caroline Burston, unpack exactly how the new Consumer Duty regime will impact the collections industry ..read more

Welcome to another episode of 'In Conversation With coeo', for the first in a three part exploration of the new Consumer Duty regime. In this episode Managing Director, Tim Anson, and Oversight Director, Caroline Burston, unravel the intricacies of the new Consumer Duty regime. Join us for a succinct exploration into what this regime entails and how it will work ..read more

In this episode of 'In Conversation with coeo, Commercial Director, Ben Calvert, and Director of Technology, Stephen Lubbock, explore the present and future of collections. From the infusion of gamification at coeo to the intricacies of UX/UI and customer journeys, join us for an exploration of how these elements are reshaping the landscape of collections ..read more