Recently, Planet DDS Product Marketing Director Tony Ouk sat down with Technical Product Manager Stacie Coates, who leads product initiatives for our patient engagement suite of products. She recently did some industry research on the topic and shared some key findings.  Tony: Stacie, can you tell us a little about yourself?  Stacie: Absolutely! I’m Stacie Coates, a product manager at Planet DDS, specializing in consumer engagement. With nearly four years in this role, I’ve been empowered to bring a patient-centric mindset to planning and delivering new features for Denticon, Cl ..read more

This article was written by Planet DDS staff and originally published on Orthodontic Products. SOC 2 Type 2 certification is one of the ways that software companies like Planet DDS show that they take cybersecurity seriously. In our increasingly technological world, healthcare providers have replaced banks and convenience stores as the targets of small-time crooks looking for a big score. But it isn’t the cash register or vault they’re after, but valuable patient data that has focused the attention of a global crime wave of virtual smash-and-grabs looking to steal and hold that data for ransom ..read more

Dental technology is evolving quickly to meet the expanding expectations of consumers, clinicians, and team members.  Many of the new and maturing technologies were on display at this year’s Chicago Midwinter meeting. Here is what four thought leaders – ranging from a private practice owner to an executive with the country’s largest DSO – think are the must-haves for 2024.  Some of the answers have been lightly edited for clarity and space.   Louis Kaufman, DDS, owner of Smile Design Studio of Hyde Park, and a Smile Source administrator for the Chicago region. Smile Source ..read more

This article was written by Planet DDS staff and originally published on Dental Product Report. Group dentistry experts share strategies and predictions at the Yankee Dental Multi-Site Summit. Mergers, acquisitions, and the consolidation of dental practices were the hot topics at the 2023 Yankee Dental Multi-Site Summit in Boston, with the biggest jaw-dropping prediction coming from Brian Colao, the Director of the DSO Industry Group for Dykema. He predicts consolidation in dentistry will jump from 31% now to at least 75% within 15 years. “There’s a great evolution in consolidation going on, f ..read more

By: Anjuli Avis, RDH, Guest Blog  There is so much buzz around artificial intelligence in Dentistry right now. It’s easy to get caught up in something that is this innovative. So, is it worth the hype? As someone who has been using it for the last few years clinically both for my own patients and for implementation and training purposes, I can tell you it is absolutely worth the hype. But how does one get started using it? Here’s my “starter kit” for implementing this technology in the op and in the front office. It’s the protocol that my hygienists and myself use. It just scratches the s ..read more

There are many reasons why people hesitate to find a new dental practice. Often, the reason is that they don’t know who to go to or who to trust. But often, they just feel that it is a hassle. Calling the new dental office to schedule the first appointment can take too much time. Then, there are the endless forms, consent agreements, and insurance information to fill out. For the dental practice’s front office, onboarding a new patient can be equally time-consuming, distracting the front office from providing the best overall patient experience.   Planet DDS saw these challenges, and we h ..read more

This article was written by Planet DDS staff and originally published on Group Dentistry Now. Revenue Cycle Management (RCM) is all about getting paid for the services your dental practices provide. Historically, it’s been labor intensive, and there’s room for human error at just about every stage. Here is how sophisticated, cloud-based practice management systems are incorporating automation, workflow tools, reporting, and analytics to help DSOs improve their RCM processes and increase collections. Automating RCM and Integrating Workflow Tools to Increase Efficiency “Top RCM priorities of DSO ..read more

Relying on inefficient solutions in patient engagement and marketing can have a large consequence on a dental practice’s overall business. A study showed that the average dental practice in North America misses 20% of their new-patient inbound calls; of the 80% that are answered, less than half are converted to a first appointment (Dentists stand to gain $150,000 in profits with phone call data, Dentistry IQ).   But finding the right technology solution to create marketing campaigns to reach new patients or increase the number of existing patients visits, provide the best experience ..read more

People are now in constant communication, whether it’s by text messages, email, or phone. However, everyone has a preferred way of communicating, which even extends to how someone communicates with a dental provider. As the dental industry becomes more competitive, meeting patients’ expectations in the way they prefer to be contacted can make the difference in attracting new patients or retaining existing ones. In fact, a recent study showed that poor communications can lead to poor patient experience, which, a 2021 survey noted, was the basis for switching dentists for 27.7% of all adults (Co ..read more

Click here to skip the content and watch the video. Denticon users appreciate our integration with DentalXChange for eligibility verification and digital claim processing, which protected them from the February 22, 2024 RCM outage. Thousands of practices were not so fortunate. If your practice was affected, watch this brief video featuring insurance expert Teresa Duncan and DentalXChange CEO Paul Kaiser to discover what steps your practice may need to take to be able to process claims and collect payment.  The recent Change Healthcare cyberattack has sent shockwaves through the dental indu ..read more