In the insightful Episode 39 of "Closing the Books," Michelle Dove, IC System's Corporate Counsel and Chief Compliance Officer, delves into the intricate realm of healthcare debt collection amidst the backdrop of evolving regulations. Dove highlights the imperative of staying abreast with the latest regulatory changes, such as updates from the Consumer Financial Protection Bureau and the introduction of the No Surprises Act, underscoring the challenges and necessities of compliance for healthcare providers. The conversation further explores how IC System is at the forefront of adapting to thes ..read more

In this episode of the "Closing the Books” by IC System, host Eric Johannes, Director of Marketing at IC System speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic Initiatives at Debtnext Software. IC System recently became the first vendor certified for DebtNext under their new accreditation program - dPlat. The discussion provides insights into DebtNext's recovery management platform, a middleware software sitting between clients' billing systems and collection partners. Covered in this conversation are: • A DebtNext platform overview ..read more

This video highlights one of the core values that drives CI Systems - People. Hear from our team members as they share their experiences and insights on how IC cultivates a family-like atmosphere built on genuine human connection. Key takeaways: People come first: IC focuses on building strong relationships, both with customers and within its team. Creating a family atmosphere: Remembering birthdays, celebrating milestones, and genuinely caring for each other fosters a strong sense of belonging. The power of human connection: Building genuine relationships leads to better business outcomes and ..read more

IC System: Where Empathy and Compassion Meet Solutions In this video, IC System employees highlight the company's commitment to empathy, compassion, and solution-oriented approaches in their interactions with consumers. They emphasize that going beyond mere collections, they strive to understand and address each consumer's unique financial situation, providing tailored solutions and fostering positive interactions. By prioritizing empathy and understanding, IC System aims to alleviate financial burdens and create a positive impact on the lives of its consumers ..read more

IC System has over 85 years in the collection business, with over 50 years of working with government clients. In this podcast, we explore the significance of reputable debt collection agencies like IC System in the government sector, especially how their expertise and resources benefit government organizations. From small municipalities to large federal entities, every segment within government systems requires effective collections management in line with regulatory requirements and diverse debt scenarios. IC System's Operations Manager, Lyn Krenz, highlights their unique advantage as former ..read more

On this edition of "Closing the Books" by IC System - your trusted subject matter expert in all things debt collection - The conversation delves into the challenges of handling past-due debt for small businesses and how even a single delinquent client can significantly affect revenue. They highlight the complexities of managing these situations, especially when it comes to maintaining both the business’s reputation and the client relationship. They also talked about the reasons small businesses might be reluctant to collect debt including potentially damaging customer relationships. Small busi ..read more

In the most recent episode of the "Closing the Books” with IC System, host Gabrielle Bejarano welcomed Al Oberdick, a district sales manager with decades of experience at IC System. Al's journey into debt collections began after a background in social work. He joined IC System with the intention of maintaining an ethical approach to sales. IC System's core values and personalized approach aligned well with Al’s principles. The conversation went on to highlight the evolution of collection services, emphasizing the blend of automation and personal touch for successful debt recovery. They talked ..read more

In the most recent episode of the "Closing the Books” with IC System, host Gabrielle Bejarano welcomed Al Oberdick, a district sales manager with decades of experience at IC System. Al's journey into debt collections began after a background in social work. He joined IC System with the intention of maintaining an ethical approach to sales. IC System's core values and personalized approach aligned well with Al’s principles. The conversation went on to highlight the evolution of collection services, emphasizing the blend of automation and personal touch for successful debt recovery. They talked ..read more

Inflation continues to be something consumers have to deal with on a very regular basis. In addition, debt is burden that people from all walks of life have to contend with. So, when it comes to both of these issues, how can debt recovery agencies manage collections, their interactions with consumers, and work within new regulations successfully? On this episode of Closing the Books, host Gabrielle Bejarano speaks with T.J. Lee, Director of Operations at IC System. Lee wears many hats at IC System, so he knows a thing or two about debt collection challenges and how inflation has impacted colle ..read more

IC System protects client privacy with multi-factor authentication and enhanced security protection. The premier collection agency empowers small business owners to easily submit debts, track consumer outreach, manage inventory and access call notes at your fingertips. Check out how to navigate our client portal easily and effectively. For more information, visit https://www.icsystem.com ..read more