Consumer debt is steadily climbing due to trends such as pandemic recovery (e.g., rent recouperation), fear of recession, healthcare (e.g., pushing more healthcare costs onto patients), and other current trends. Smaller businesses will be impacted more due to their lack of resources and training to collect this increased debt. In a new episode of the podcast "Closing the Books," host Eric Johannes interviewed Lee Brockney, General Manager of Main Street Recoveries at IC System. The two talked about how IC System used innovation and 85 years of debt recovery experience to create their new offer ..read more

On the newest episode of Closing the Books, a podcast by IC System, IC System's Bart Shea, VP of Client Development shares his personal journey in the industry, his passion for the HFMA, and his debt collection industry insights with host Gabrielle Bejarano. The two discuss... 1) Shea’s journey in the collections industry 2) Why participation in the HFMA is so important 3) Where Shea sees debt recovery going in 2023 and beyond “It’s near and dear to my heart with making sure that our industry is up to speed on the changes in healthcare, whether that be from a compliance standpoint or just an a ..read more

With the growing world of healthcare and rapidly changing federal, national, and local regulations, it's a priority that healthcare professionals and facilities stay up-to-date on current industry trends, particularly as it pertains to finances. That is the fundamental purpose of the Healthcare Financial Management Association, or HFMA. In this episode of the podcast "Closing the Books," host Gabrielle Bejarano interviewed Mary Prendergast, the VP of Business Development at IC System, who is also the president of the Virginia-Washington, D.C., Chapter of HFMA. The two talked about what the HFM ..read more

IC System, a family-owned and nationally recognized debt collection agency with 85 years of experience, can effectively help you recover revenue and ease your accounts receivable burden. Whether you're a first-time client or have previously worked with other agencies, we simplify the process of sending accounts to collections. On today's episode of Closing The Books, host Eric Johannes speaks with Nate Welbig, Director of Operations at IC System, about his journey to a career in collections and how IC System’s core values of Innovation, People, Integrity, Performance and Pride are demonstrated ..read more

On the newest episode of Closing the Books, a podcast by IC System, host Gabrielle Bejarano chats with President and CEO of IC System, John Erickson, about the challenges of debt collection for the previous years, rolling into 2023. The two discuss... 1) The impact the past few years of consumers’ ability to repay debts has had on the business and IC System’s solutions to these challenges 2) How IC System has outperformed its competitors using new communication systems despite the consumer payment issue 3) What challenges the collection industry will have moving into 2023 and how IC System is ..read more

The medical debt collection industry has been rocked by Regulation F, new changes to credit reporting requirements, and other regulatory changes. IC System's medical debt collection boot camp will help prepare you for the current and future challenges in debt collection. Is it safe to credit report given the new regulations from the CFPB? How will these changes affect debt collection revenues in the future? What collection strategies can organizations implement to find more revenue? Watch this roundtable discussion with IC System subject matter experts and learn how to overcome the obstacles y ..read more

When it comes to finding solutions that are seamless and proactive in the debt collecting sector, IC System has found one innovative answer. This episode of Closing the Books, host, Tyler Kern, spoke with Bryan Campbell, Business Development Manager at IC System, about one new method of managing account receivables. “We strive to make debt collection better,” Campbell said. “We saw a real need in the marketplace for a segment of the business that was underserved … we feel that with innovation being one of our core values at IC System we see a business segment and identify a product that might ..read more

Bryan Campbell, Business Development Manager at IC System talks about the options for affordable debt collection services. Key points: IC System offers an online solution based approach to debt collection. Within 24 hours InstiCollect can have debt monitoring activity. InstiCollect allows for credit reporting, skip tracing and more. IC System strives to make debt collection better. With innovation being one of the core values, IC System identified a business segment that was underserved and created a product to take what they've done for 80+ years to address this segment in a new, modern ..read more

The most expensive car ride someone may take in their life is an ambulance ride, which racks up to a whopping average of 1,200 dollars. Most individuals probably cannot or will not pay that bill outright, meaning it will serve as a form of debt to them. So, how is credit debt any different from more “voluntary” types of debt and how does it impact patient credit scores? On today’s episode, Host Gabrielle Bejarano speaks with Michelle Dove, Chief Corporate Counsel and Chief Compliance Officer at IC System, to talk about recent and upcoming changes in credit reporting in the healthcare sector an ..read more

Within these past years, there have been more-and-more cases of utility customers’ average balances rising by over 25%, especially given economic indicators like inflation. Energy bills are piling high, and consumers are disconnecting as their bills become more difficult to pay off. For debt collection agencies, the longer the disconnected account goes without paying their debts, the more difficult it is to get accounts submitted before tax season. So, what are some of the strategies to help companies get their accounts receivables in order? On this episode of Closing the Books, host Eric Joha ..read more