Relationship Marketing is all about cultivating lasting connections with your customers. Instead of chasing one-time sales, it’s about building trust and loyalty through exceptional experience and personalized service. Let’s dive into the importance of focusing on Relationship Marketing Internally, so we can continue to drive value for customers externally. Let’s explore the importance of treating your employees as internal customers. Your employees are the backbone of your organization, with that being said, here are some ways an employee can continue to succeed: Satisfaction: A happy team i ..read more

The summer has come and gone, and there is much to look back on. Now that it’s the beginning of Fall, we are settling into our routine of school and work. Whether you are a parent or a student in college, you know how those first few weeks are, which can be described in one word: chaos. However, have no fear, as we are here to assist by supplying you with information regarding your overage dependents and what that means for their coverage on your benefit plan. What is classified as an overage dependent? In Canada, an overage dependent (OAD), is a dependent that has reached a certain age limit ..read more

Employers want to keep their employees happy and healthy at work. Regular risk assessments as well as safety tools and measures are a large part of this. When assessing the risks associated with a workplace, air quality may not make it to the top of the list, however it is a component of the environment that should not be overlooked.   Air quality can be a contributing factor to occupational illness that can result in temporary time loss or permanent disability for employees. Air quality becomes the employers responsibly if there is a risk of significant workplace exposure to harmful subs ..read more

No one wants to fall victim to fraudulent letters or scams and with today’s technologies, these cons can arrive in a number of ways, whether that be through direct mail or email. These letters sound convincing as they can impersonate an attorney, financial institution, or government agency. It is best to be cautious, especially when receiving unexpected communication, and learn how to detect warning signs. It is always a good practice to take a second look at an official letter or email and never click on the link provided or respond to a phone number included, even if your initial take is tha ..read more

Whether tackling a new project or simply performing a routine practice, it is best to always assess if you have the proper resources to complete the task. Evaluating what you have at your deposal and how you can use these resources is key to be successfully in your goal.  The first step to complete while beginning a new project is to assess the resources you have at hand. This can be anything from materials and supplies you can use or any documentation and instructions at the ready. Once you have a realistic idea of what resources you have at your deposal, you can begin. It is best to not ..read more

As a business grows, so do the requirements of a business and its employees. Outsourcing these needs are beneficial as it allows a business to set focus on future growth, development, and goals. Some may be hesitant to outsource what would typically be considered “in-house” responsibilities but the first step when choosing to outsource these needs is to find a quality provider. Research any potential partners, look for how long they have been in their practice and whether they are willing to give client references. Both of these methods are great ways to find out if a potential partner is know ..read more

As summer comes to a close, employees are taking vacations to try to enjoy the last of the warm weather. But if they are leaving the country, they should be prepared and make sure that they are covered by travel insurance for any unforeseen accidents. There are many reasons to book travel insurance before planning a vacation. What if an emergency happens and flights needs to be cancelled? What if luggage is lost? What if there is a medical mishap and a visit to a hospital is required? What happens if you are pickpocketed? Luckily, most basic travel insurance policies cover these unexpected eve ..read more

When a company has a set vision, values, and mission it gives a direction for all future communications and goals. Having these ideals known within the company can help create a cohesive team and a united environment. The language we choose to use can say quite a lot about a company. What comes to mind when one says that a company is respectful and honest? Hardworking and professional? Efficient and effective? We have preconceived notions related to these words and deciding which ones we use in our communications can project different images of a company. These carefully chosen messages can al ..read more

All employers have the responsibility to provide a healthy and safe place to work. Whether a business is small or large, employers are required by law to take all reasonable precautions to protect their workers from illness or injury. Employers should be aware of the Occupational Health & Safety legislation for each province they have employees working in. A key success to providing a safe work environment is preventing injuries from occurring in the first place. This can be achieved by establishing a health and safety program, providing training to employees to ensure they have the skills ..read more

As summer is now in full swing, workers will now want to enjoy the warm weather. There are several factors one must plan when they are getting ready for their summer vacations. One of these facets is informing your employer of your upcoming time away from work and discussing how you wish to apply your vacation pay during this period. Employees in Canada receive certain amount of agreed upon paid time off each 12-month period. While this vacation can vary for each worker, it is legislated that every employee is entitled to vacation time off and at minimum two weeks of vacation pay. These two we ..read more