What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA.  ..read more

How can government leaders learn, connect, adapt, and draw energy from their experiences? What role does intention play in being a successful leader? How can Life Ignition Tools help leaders be more effective? Join host Michael Keegan on This Special Edition of The Business of Government Hour - Leading Through Uncertain Times with Dr. Jeff Karp, author, LIT - Use Nature’s Playbook to Energize Your Brain, Spark Ideas, and Ignite Action.  ..read more

What is the technology strategy for the U.S. Department of the Air Force? How is the U.S. Air Force leveraging emerging technology to transform how it does IT? What are the U.S. Department of the Air Force’s Zero Trust and ICAM Strategies? Join host Michael J. Keegan as he explores these questions and more with Jason Bonci, Chief Technology Officer (CTO) within the U.S. Department of the Air Force.  ..read more

What is the DHS’s procurement strategy? What are the key procurement and acquisition challenges facing DHS? How is DHS improving the operational performance of its acquisition function? Join host Michael Keegan as he explores these questions and more with our very special guest, Paul Courtney, Chief Procurement Officer at the U.S. Department of Homeland Security ..read more

How does technology form the connective tissue that ties the missions of the Office of Secretary of Defense (OSD) together? How is the IM&T directorate maximizing the use of technology to support OSD? What does the future hold for OSD’s IT Enterprise? Join host Michael Keegan as he explores these questions and more with Danielle Metz, Director, Information Management & Technology Director and CIO, Office of the Secretary of Defense ..read more

What are the characteristics of an entrepreneurial mindset? How can government and entrepreneurial ventures work together to address significant challenges facing us today? What does a thriving “venture meets mission” ecosystem look like and what is the future of government-venture arrangements? Join host Michael Keegan as he explores these questions and more with Arun Gupta, co-author of VENTURE MEETS MISSION: Aligning People, Purpose, and Profit to Innovate and Transform Society on a Special Edition of The Business of Government Hour ..read more

What is the mission of the Strategic Initiatives Lab (Strat Lab) at the Veterans Health Administration (VHA)? How is it using virtual reality and other immersive technologies to change how the department serves veterans? What does the future hold for the VHA’s Strat Lab? Join host Michael Keegan as he explores these questions and more with Dr. Anne Bailey, Executive Director, Strategic Initiatives Lab within the Veterans Health Administration (VHA).  ..read more

How can we find value in the unexpected? What can we do to be more resilient? How can we leverage innovation to improve government performance? Join Michael Keegan on a Special Edition of The Business of Government Hour as he explores these questions and more marking the 25th anniversary of the IBM Center for The Business of Government.  ..read more

What is the performance paradox? What is the difference between learning while doing and learning by doing? How can overcoming the performance paradox make government executives more effective? Join host Michael Keegan as he explores these questions and more with Eduardo Briceno, author of the new book THE PERFORMANCE PARADOX: Turning the Power of Mindset into Action on a Special Edition of The Business of Government Hour.  ..read more

What is the National Flood Insurance Program? How does it work? What is being done to modernize and transform the program and how it operates? How is innovation and technology helping? Join host Michael Keegan as he explores these questions and more with Jeff Jackson, Deputy Assistant Administrator, Federal Insurance Directorate at FEMA ..read more